Featured Customer Support Apps
Software by Acobot
Close Up to 70% of Support Tickets, Automatically
Acobot Customer Support Automation for CRM helps you get more from your help desk software by improving customer experience, reducing support tickets and boosting first-contact resolution rate. Acobot is a hosted solution, simple to deploy, easy to use, and seamlessly working with a wide range of help desk software.
Learn more about Acobot Customer Support Automation for Help Desk →
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Customer Support App Directory
Software by Tenmiles
Cloud based customer support software
HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Free for 2 agents and paid plans starting as low as $39/month.
CompareLearn more about HappyFox → Software by MetaQuotes Software Corp.
Online groupware and collaboration software
TeamWox is a web-based collaboration software with HRM, Task and Document Management, CRM, Service Desk and IP PBX suits in 30 languages.
Using this groupware, it is possible to build up an effective teamwork and speed up management decision-making based on timely and reliable information. Moreover, the TeamWox system allows to increase the efficiency of the working team and its productivity, as well as reduce expenses of the entire business.
Try the free-of-charge on-premises for up to 10 users or two-month Trial SaaS version
http://www.teamwox.com/en
CompareLearn more about TeamWox → Software by Devcores UG
Chat with your Website Visitors
Userlike is a lightweight and affordable live chat software for websites that allows you to offer a professional online service. By implementing our live chat onto your site you'll be able to chat with your visitors on-site through an integrated chat box.
This easy and on-the-spot communication channel is perfect to offer support right at the moment that your visitors need it. Use Userlike to offer a pinpoint service and to take away any doubts that might prevent an online sale.
CompareLearn more about Userlike Live Chat → Software by Nub Games, Inc.
An anything-to-anything chat platform
My Customer Cloud provides a live chat solution complete with API, allowing you to completely customize your chat service or build your own scalable, reliable real-time chat apps. Our flexible chat platform is based upon the XMPP standard and seamlessly integrates a variety of customer communication channels including website, SMS, instant messaging networks, and Twitter.
CompareLearn more about My Customer Cloud → Software by Safeharbor Knowldge Solutions
Internal & External Knowledge Base and Forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time.
Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
CompareLearn more about SmartSupport Knowledge Base → Software by Webklipper Technologies Private Limited
The most powerful in-site customer engagement suite for your website
WebEngage offers a widely used in-site customer engagement suite. In layman terms, it helps you get insights beyond analytics and it also helps you drive sales by pushing real-time offers and discounts to, say, people sitting idle on the checkout page.
With three products rolled into one, WebEngage lets you collect feedback, gather customer insights via in-site surveys and run marketing promotions using push notifications. Check out this video on the home page - http://webengage.com. The product is being used and loved by thousands of customers worldwide. The best part is that it is super easy to integrate and doesn't need any code changes, ever, on your website.
CompareLearn more about WebEngage → Software by The IdeaWall
Let your Customer's Voice be heard!
The IdeaWall is a Customer Feedback Management product designed to capture, manage, and prioritize your customers' inputs. The IdeaWall's innovative Feature Voting methods makes collecting accurate feedback easier. It easily manages your customer feedback and empowers them to submit their ideas, discuss, and vote.
CompareLearn more about The IdeaWall → Software by GimeTalk
Let's Talk About It
GimeTalk Live Chat is a simple application that lets you and your team communicate directly with your website visitors. This unique software tracks visitors as they move around your site and allows them to call you for help or advice, or, you can call them to offer support or ask questions. Chat, audio and video communications are available. GimeTalk's live chat software is ideal for smaller businesses wanting to provide web support on the fly. Just sign in to your app and you are ready for live chat.
CompareLearn more about GimeTalk Live Chat → Software by BPMonline
Comprehensive Process-driven ITSM Solution
BPMonline Service Desk is a web-based IT service management application that is fully compliant with the ITIL recommendations. The solution is designed to automate service processes, streamline the work of IT department and achieve the key objectives of customer service.
CompareLearn more about BPMonline Service Desk →
What is Customer Support Software?
Web-based customer support software is used by professionals and teams that communicate with clients to improve the service of the enterprise or to fix problems. Customer support software includes the operational
management of business components such as the contact center, the help
desk, the call center, online support and field operations.
Customer Support Software Comparison
Use GetApp to find the best customer support software and services for your needs. Our intuitive directory allows you to make an easy online customer support software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
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