Welcome to a better way of inventory management! Stitch is the only inventory software you need, and it's simple.
Manage all of your sales channels, inventory, orders, and customers in real-time with powerful, actionable reports and key insights. Increase sales, boost productivity, and get organized - more effectively than ever before!
|Intended Users||Mid Size Business, Small Business|
|Devices Supported||Mac, Web-based, Windows|
|Supported Countries||Canada, United States|
|Support Options||FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Inventory Management Software · eCommerce and Shopping Cart Software · Retail Management Software|
Exclusive for GetApp: Extend your unlimited, FREE trial to 21 days.
Discounts available for yearly plans.
Increase sales with powerful reports and actionable insights to make smart business decisions quickly.
Automate your business operations with popular add-ons to manage shipping, accounting & more.
Quickly integrate and sync your offline & online sales channels, including Square, Shopify, BigCommerce, Etsy, eBay & Amazon.
Do not use stitch if you sell on ebayWeiwei Jian, Small Business Owner24th of June 18:07
I read about the great reviews on the internet about stitch labs. Guess what, I tried it twice in 6 months time; it turned out to be a waste of time to say the least. The biggest bug stitch has is inability to work with ebay listings (they require all ebay listings to be 30 days duration. We followed their rules - delete all GTC listings and created them under 30-day duration. Yes, right we lost our sales history, like how many sold under GTC listings). Even you have changed all ebay listings to 30days, still it will cause problems for your ended listings with GTC duration - stitch will auto list those that you've ended. We had this situation 6 months ago and 6 months later they still have not fixed it, which caused quite a chao to our ebay listings and business - I had to manual delete each of the activated listings forced by stitch in every 10-15 minutes. I guess stitch should have not advertise it integrates with ebay while it's not yet, to say the least. In addition to this issue, we also observed that there are sometimes a system down on their server - we noticed that orders pulled from stitch and shipped via shipstation did not get updated status back to the marketplaces. This was frustrating because (1) we were not sure if those orders were actually shipped or not; (2) orders can be marked as shipped late if tracking is not uploaded in 1-2 business days. There are some other smaller bugs they may have, but those are the biggest two. I understand no system is perfect; however, I do not think a company should advertise service/products for sale if they are not ready for the public. I really wanted to love stitch but to me my experience with them was a total disaster. Emailed them about our bad experience and problems we found. No apologies ever said. Extremely disappointed. I wouldn't recommend stitch labs to anyone who sells on ebay. Thanks and good bye to stitch - there are plenty of programs out there that does not require 30-day duration listing on e
I'm one of the co-founders of Stitch Labs. Thank you for your note. GetApp has built in the ability to respond to reviews recently, so I wanted to reach out and first of all apologize for the trouble you experienced while using Stitch. The last thing we ever want to do is hinder a businesses ability to operate efficiently. We started the company to help make life easier for our customers and are working hard with thousands of businesses to do just that.
I've addressed your two major issues below. Please feel free to let us know if you have any other questions. We're happy to help.
1. eBay GTC listings: While it looks like a listing stays up for eternity when you deem it GTC, eBay actually creates a new ID on the back end after 30 days. You're not able to see this ID, but our system recognizes it as a new product and imports it into Stitch again, causing duplicate inventory items. This is why we currently require all listings to end. Then, Stitch will automatically re-list the original item within a couple minutes once the time period (e.g. 30 days) is over, and the re-listed product has the same eBay ID on the backend because eBay didn't have the opportunity to create a new ID automatically. Our engineers are continually working to close this gap, but at this time, our current process is most effective. More to come in the future, should that change.
2. Server issues: We launched our new platform on June 1st. Along with our new platform, we launched many upgrades to our back-end infrastructure that would allow us to scale with companies well into the future. I admit, there were some rocky times from June - July and I apologize for that. You can see from the many reviews prior to yours that our customers are very happy with Stitch. We underestimated how all the moving parts would impact our customers and we should have done a better job at communicating. We will be better going forward.
Our transition is complete now. Our new platform and infrastructure are in place and we're excited to be moving forward. We're launching new features every two weeks and more integrations are coming soon. While the transition was difficult, we wanted to get our new platform in place well in advance of the holidays.
Again, I apologize for the problems we caused while you were using Stitch. We'll be here and would be happy to have you back, if you want to give it another shot.
Have a great holiday season and thank you for trying Stitch.
Just what we needed....Dimestore17th of January 18:56
Stitch Labs is just what our company needed . We have 2 websites and were looking for a inventory management program. Found the app for stitch labs on etsy.. Using Stitch Labs is going to make it so much easier to track the inventory And with almost 5000 items on each site , We were desperate ...
Stitch helped us grow our channel salesJeffrey Khoshatefeh7th of September, 2013 12:00
Before we used Stitch we could only keep track of our inventory by listing each item on one channel. Since using Stitch we have been able to double our offers on both ebay and Amazon, immediately growing our sales. The support staff at Stitch has been incredibly helpful and responsive. We're looking forward to a much more productive and efficient holiday season thanks to Stitch.
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