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Synchroteam

Field Service Management - FSM


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Key Features of Synchroteam

  • Field Service Management
  • Work Orders & Job Scheduling
  • Scheduling Assistance Engine
  • Map Dispatch and Tracking
  • Job Templates & Reporting
  • Mobile Client: iOS & Android
  • Billing & Invoicing with Xero and Freshbooks
  • Skills Management
  • Dashboard
  • Reporting
  • Customer Management
  • Recurring Jobs
  • Customer / Site / Equipement
  • Signature & Photo Capture
  • Customer Portal
  • Support Center
  • Service Management
  • Web Services Access
  • Data Import / Export
  • Integration / Cloud Connectors

Screenshots Click image for larger version

Screenshot #1 of Synchroteam (Dashboard Settings)
Screenshot #2 of Synchroteam (Skills Management)
Screenshot #3 of Synchroteam (Business Hours)
Screenshot #4 of Synchroteam (Map & Driving)
Screenshot #5 of Synchroteam (Job Detail)
Screenshot #6 of Synchroteam (Customer Management)
Screenshot #7 of Synchroteam (Schedule Assist)
Screenshot #8 of Synchroteam (Schedule)

Overview of Synchroteam

Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities.

It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company.

The mobile client that comes with Synchroteam is available for iOS and Android platforms.





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Specifications

Intended Users: Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported: Android, iPhone-iPad, Web-based
Supported Countries: Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages: Czech, English, French, German, Spanish
Support Options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications: GeoTrust
Categories:· Customer Service Software · Scheduling Software · Field Service Management Software · Workforce Management Software · Mobile Software · Maintenance Management Software · Service Dispatch Software

Synchroteam Pricing

Starting from: €28.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Get Synchroteam for 28€ / $38 per user and per month.
A 14 day free trial is available. No credit card required.

Benefits

Full English, Spanish, German, French, Czech and Romanian localization.
New languages to come soon.
No hosting fees, no setup fees or upgrade fees
No string attached, cancel at any time
One click data import and export
Great customer support
Beautiful ergonomy
Cloud connectors

User Reviews for Synchroteam

  Finally found what I was looking for

I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

— Uzair Khan (29th of January 05:40)

  Productivity and control way up!

From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

— Howard Harris (18th of January, 2012 13:40)

  Finally someone gets this right

We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

— Jackson Reimer (18th of January, 2012 13:10)

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