System Shepherd

Overview

Our portfolio of services include:

Application Monitoring – System Shepherd is our on-demand agent-based monitoring technology which provides application and OS monitoring of both availability and performance. Based on System Shepherd, this monitoring service deeply instruments applications (standard and custom) to provide extremely detailed performance metrics and SLA/KPI validation. Alerts are automatically generated when the application goes out of parameter. Data is provided by the System Shepherd portal to help quickly troubleshoot and correct any issues. Custom end to end dashboards are available for a nominal fee.

Application Management – Wrapped around our monitoring service, Absolute provides 7×24x365 proactive management services. Our service monitors and responds to any incidents that may occur providing up to Tier 3 response and remediation.

End user experience Monitoring – WebWalk is our outside-in end-user monitoring technology, which steps through even the most complex web applications, validating and measuring performance of each request on an on-going basis. Our WebWalk service constantly “visits” your application measuring such parameters as page load time, log in time, upload time, transaction time, etc.. Alerts are generated via the System Shepherd system and readily correlated with internal performance data.

Network Testing - NetWalk’s™ technology documents which components of the transaction time are due to application processes and which components are due to the network. NetWalk™ can determine latency issues and identify where the performance issues are taking place.

Stress Testing – StressWalk is our load-testing service based on one or more WebWalk user scenarios, quantifying performance of your application while driving it to its limit. By correlating results with System Shepherd internal monitoring, we are able to highlight the performance-limiting bottlenecks in a detailed analysis report. The StressWalk service is the only on demand stress testing service that provides a quick and inexpensive means of testing application behavior under various load scenarios.

Availability and performance metrics – as well as alerting and escalation details, are graphically displayed in our System Shepherd portal. Our managed alerting service introduces our NOC into the otherwise automated escalation process to provide around-the-clock Tier 1 triage and support. Our fully-managed services provides performance-based 24×7 support across your entire IT stack, from the cloud, through the application, to the end-user. All of our services are provided using a SaaS model which means no software licensing fees or expensive customization charges.

Benefits

Fast and Easy Setup
System Shepherd® provides a very flexible, fully customizable web delivered management dashboard. Performance and analytic information can be encapsulated into customer accessible SLA dashboards with targeted SLA metric data. Everything is configured through System Shepherd's online web interface, cutting installation time down to a few hours. Compare this to the weeks, sometimes months, required to learn and install on-premise enterprise management systems.

Deep Application Instrumentation
System Shepherd® provides an extensive library of metric “templates”, giving you full control over the instrumentation and data collection of performance metrics. Specialized application templates track application web services, API calls, log processing, and resource management.

Virtualization for SaaS
System Shepherd® adds the ability to look deep into the virtualization software, giving insight into the performance of multiple applications, web servers, databases and operating systems running across a single or multiple virtual machines. System Shepherd® quantifies the resource utilization of software operating within virtualized environments, easing performance tuning and resource management. System Shepherd® supports VMware, ESX, Hypervisor, and expand support to Xen, Hyper-V and Parallels Virtuoso as well.

Single and Complex Deployments
System Shepherd®’s highly scalable design means services are equally manageable, whether they source from single locations or from large, globally dispersed locations. Services requiring customer on-premise equipment are easily accommodated.