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TeamSupport.com

Customer-Centric Customer Support Software
(based on 45 reviews)
  • 322 followers
  • 152 fans

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Key Features of TeamSupport.com

  • Real-Time Internal Collaboration
  • Product & Inventory Tracking
  • Best In Class Reporting, Exporting, Filtering, Sorting
  • Easy to Implement
  • Integrated Screen Recordings
  • Completely Customizable
  • Ticket Automation, Escalation, Time Tracking
  • CRM Integrations with Salesforce, Highrise & Zoho
  • Software Version & Asset Tracking
  • Flexible and Intuitive
  • Email-To-Ticket, Live Chat, Multi-Channel Support
  • Tagging & Ticket Queues
  • Intelligent Ticket Deflection
  • SLA Management
  • Ticket Collision Prevention
  • Easy to Use Mobile Version
  • Advanced Customer Portal, KnowledgeBase, Forums
  • Collaborative Wiki
  • Powerful Rights Management
  • REST API
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Screenshots of TeamSupport.com

Screenshot #1 of TeamSupport.com (Best In Class Reporting)
Screenshot #2 of TeamSupport.com (Customer Self-Service Portal)
Screenshot #3 of TeamSupport.com (Customer Chat)
Screenshot #4 of TeamSupport.com (Internal Collaboration)
Screenshot #5 of TeamSupport.com (Ticket Automation)
Screenshot #6 of TeamSupport.com (Inventory Management)
Screenshot #7 of TeamSupport.com (Help Desk Ticket Grid)
Screenshot #8 of TeamSupport.com (Customer Support Knowledgebase (KB))
Screenshot #9 of TeamSupport.com (User Rights Management)
Screenshot #10 of TeamSupport.com (Customer Support Dashboard)
Screenshot #11 of TeamSupport.com (Ticket View)
Screenshot #12 of TeamSupport.com (Customer Management)
Screenshot #13 of TeamSupport.com (Tagging)
Screenshot #14 of TeamSupport.com (Asset Management)
Screenshot #15 of TeamSupport.com (Group Tickets)
Screenshot #16 of TeamSupport.com (Contact Details)
Screenshot #17 of TeamSupport.com (Customer Details)
Screenshot #18 of TeamSupport.com (Product Management)

Overview of TeamSupport.com

TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company.

TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more.

Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

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Specifications

Intended UsersLarge Enterprises, Mid Size Business, Non Profits, Small Business
Devices SupportedAndroid, iPhone-iPad, Linux, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported CountriesAustralia, Canada, Europe, United Kingdom, United States
Supported LanguagesEnglish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Categories· Customer Service Software · Help Desk and Ticket Management Software · IT Service Desk Software · Customer Support Software · Issue Tracking Software · Customer Experience Software · Bug Tracking Software

TeamSupport.com Pricing

Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Support Desk : $30/month per user*
Enterprise: $40/month per user*
*with annual or biannual billing

Payments may be made monthly, biannually or annually

Free trial - no credit card required

All plans include unlimited support & training, and no implementation charges

Benefits

With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster and your customers will be much happier! Our unique software solution is built with B2B technology companies in mind, including Product & Inventory tracking features.

Manage customers as a company, not just on a tickets by ticket basis.

Improve resolution time and make sure no issues fall through the cracks.

Stop relying on email and let everyone on your team see everything that is happening in one place.

Identify patterns and flag customers who might be at risk due to high volume of ticket requests.

A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.

TeamSupport helps you:

(1) Decrease ticket resolution time.
(2) Work more effectively as a team.
(3) Better understand your customers both as individuals and at a company level.
(4) Improve Support Team Productivity



Verified
Reviewer

TeamSupport ROCKS!!!

Dawn Kirby, Computer Consultant at ATG18th of August 11:22

I have worked with several different customer support software packages and TeamSupport is by far the most configurable and easy the learn. With 80% of our support staff being remote employees, TS keeps our whole department informed and makes communication amongst us seamless – we could not do without it. I love the fact that they listen to their customer base and are amenable to making enhancements to the product. Their webinars are not only informative, but entertaining, as well. You guys ROCK – keep up the good work!!

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Verified
Reviewer

Team Support Review

Jennifer Covill, Administrative Assistant at Cobalt Digital12th of August 08:44

Team Support has helped with our company in more ways than one.

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Verified
Reviewer

TeamSupport has streamlined our customer service

Tom Maxwell, Trainer and Community Builder.11th of August 10:43

We use team support for nearly all aspects of our customer service interactions. From customer support calls, to tracking feature requests. In all instances, TeamSupport has proved itself time and time again. Not only that, TeamSupports own support is great at providing solutions in a timely manner.

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TeamSupport: Collaborative Customer Service


A company's customers are its most valuable asset, which is why customer support plays such a critical role in the growth of businesses today. TeamSupport is a customer support solution that uses a combination of collaboration features and real-time data to understand where pain points are located.

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