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TeamSupport

Collaborative Support Software


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Key Features of TeamSupport

  • Robust, but easy to use
  • Flexible and Intuitive
  • Internal collaboration tools, Integrated screen recording
  • Customer Portal, KB, Forums
  • Screen Recordings
  • Automation, Escalation, Time Tracking
  • Mobile
  • CRM Integrations with Salesforce, Highrise & Zoho
  • Software Version & Asset Tracking
  • Reporting, Exporting, Filtering, Sorting
  • Email-To-Ticket
  • Customizable Templates
  • Live Chat
  • SLA Management
  • Ticket Collision
  • Tagging & Ticket Queues
  • Canned Responses
  • Wiki
  • Custom Fields and Workflows
  • REST API

Screenshots Click image for larger version

Screenshot #1 of TeamSupport (Ticket View)
Screenshot #2 of TeamSupport (Rights Management)
Screenshot #3 of TeamSupport (Customer Management)
Screenshot #4 of TeamSupport (Tagging)
Screenshot #5 of TeamSupport (Asset Management)
Screenshot #6 of TeamSupport (Group Tickets)
Screenshot #7 of TeamSupport (Contact Details)
Screenshot #8 of TeamSupport (Customer Details)
Screenshot #9 of TeamSupport (KB)
Screenshot #10 of TeamSupport (Tickets)
Screenshot #11 of TeamSupport (Product Management)
Screenshot #12 of TeamSupport (Reporting)
Screenshot #13 of TeamSupport (Customer Portal)
Screenshot #14 of TeamSupport (Dashboard)

Overview of TeamSupport

TeamSupport is a customer support management and help desk app. Our ideal customer is a B2B technology company, however any organization can benefit from our service.

An award winning cloud-based customer support and help desk solution, TeamSupport harnesses the power of collaboration between departments and customers so your team can deliver an outstanding customer experience.

TeamSupport's help desk features include customer service portals, live chat, reporting, ticket management, ticket automation, screen recordings, embedded images and more.

TeamSupport has a host of integrations including Jira, Salesforce, Highrise, Mailchimp, Dropbox, Zoho CRM & Reports, Beanstalk, and Nicereply.

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Pricing      Features      Benefits      Free Trial      References     

Specifications

Intended Users: Freelancers, Large Enterprises, Mid Size Business, Non Profits, Small Business
Devices Supported: Android, iPhone-iPad, Linux, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported Countries: Australia, Canada, Europe, Germany, Japan, Latin America, United Kingdom, United States
Supported Languages: Dutch, English, Finnish, French, German, Irish, Italian, Spanish
Categories:· Customer Service Software · Help Desk and Ticket Management Software · IT Support Services Software · Customer Support Software · Feedback and Reviews Management Software · Bug Tracking Software · Issue Tracking Software

TeamSupport Pricing

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

3 Plans - $25, $35 and $45 Per user. Payments may be made monthly, biannual or annual. Discounts available.

Benefits

Our online help desk is so much more than just another ticketing system.

Most help desk systems are best suited for one-on-one communications with your customers and do not focus on the big picture. TeamSupport is different. We can bring visibility to everyone on your team and enable full collaboration to solve the underlying issues.

TeamSupport was built by an experienced team of software experts who have been in your shoes and understand your unique needs. A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.

We strongly believe the best customer support experience is rooted in team collaboration. With your staff working as a team, they can easily draw on each other’s experience to get the best solution.

TeamSupport helps you:
(1) Resolve issues quickly.
(2) Collaborate more effectively.
(3) Know your customers better.

User Reviews for TeamSupport

  Team Support rocks

I use team support all the time to organise my projects at work. It's a great resource to keep things in line and my boss can keep track of where I am and if I'm drowning and I need help. Once I figured out how to send messages directly from the software it was great for keeping everyone informed on how things were progressing. When you work for one of the largest veterinary groups in New England it comes in handy.

— Joe Fontaine (19th of September, 2013 17:35)

  An Excellent tool for issue communication and management

We've tried a few issue/bug/feature entry & tracking tools over a decade or so at our small ISV. This is by far the "best" we've used and one of the best I've been exposed to across my years of software development. Think we've been using Team Support for 5+ years now and its nicely met the needs of all those that use it (our support, development, Q/A - Validation personnel and our customers). It has the necessary features such that its become the single/central tool to meet the needs of all these actors, no small feat. The Team Support team has been quite responsive to our requests, implementing features to meet some of our unique requirements. The portal is designed such that its easy to use for less sophisticated users yet advanced enough for the techies. If you are looking for a tool in this space I believe Team Support belongs on your short list.

— Chris Forster (19th of September, 2013 10:12)

  Customer service simplified

TEAM SUPPORT IS A GREAT WAY TO TRACK AND DOCUMENT ALL INFORMATION NECESSARY TO ENSURE THOROUGH HANDLING OF A CUSTOMER

— MARQUETTE CORONA ATPA EL MONTE (13th of September, 2013 10:38)

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