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TeamSupport.com

Collaborative Customer Support Software
(based on 36 reviews)
  • 304 followers
  • 146 fans

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Key Features of TeamSupport.com

  • Real-Time Internal Collaboration
  • Product & Inventory Tracking
  • Best In Class Reporting, Exporting, Filtering, Sorting
  • Easy to Implement
  • Integrated Screen Recordings
  • Completely Customizable
  • Ticket Automation, Escalation, Time Tracking
  • CRM Integrations with Salesforce, Highrise & Zoho
  • Software Version & Asset Tracking
  • Flexible and Intuitive
  • Email-To-Ticket, Live Chat, Multi-Channel Support
  • Tagging & Ticket Queues
  • Intelligent Ticket Deflection
  • SLA Management
  • Ticket Collision Prevention
  • Easy to Use Mobile Version
  • Advanced Customer Portal, KnowledgeBase, Forums
  • Collaborative Wiki
  • Powerful Rights Management
  • REST API
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Screenshots of TeamSupport.com

Screenshot #1 of TeamSupport.com (Best In Class Reporting)
Screenshot #2 of TeamSupport.com (Customer Self-Service Portal)
Screenshot #3 of TeamSupport.com (Customer Chat)
Screenshot #4 of TeamSupport.com (Internal Collaboration)
Screenshot #5 of TeamSupport.com (Ticket Automation)
Screenshot #6 of TeamSupport.com (Inventory Management)
Screenshot #7 of TeamSupport.com (Help Desk Ticket Grid)
Screenshot #8 of TeamSupport.com (Customer Support Knowledgebase (KB))
Screenshot #9 of TeamSupport.com (User Rights Management)
Screenshot #10 of TeamSupport.com (Customer Support Dashboard)
Screenshot #11 of TeamSupport.com (Ticket View)
Screenshot #12 of TeamSupport.com (Customer Management)
Screenshot #13 of TeamSupport.com (Tagging)
Screenshot #14 of TeamSupport.com (Asset Management)
Screenshot #15 of TeamSupport.com (Group Tickets)
Screenshot #16 of TeamSupport.com (Contact Details)
Screenshot #17 of TeamSupport.com (Customer Details)
Screenshot #18 of TeamSupport.com (Product Management)

Overview of TeamSupport.com

TeamSupport is a robust, yet easy to use collaborative customer service management and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer support experience. Think of it as your entire company working to support your customer’s entire company.

TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more.

Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

Read full description of TeamSupport.com ↓

Specifications

Intended UsersLarge Enterprises, Mid Size Business, Non Profits, Small Business
Devices SupportedAndroid, iPhone-iPad, Linux, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported CountriesAustralia, Canada, Europe, United Kingdom, United States
Supported LanguagesEnglish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Categories· Customer Service Software · Help Desk and Ticket Management Software · IT Support Services Software · Customer Support Software · Issue Tracking Software · Bug Tracking Software

TeamSupport.com Pricing

Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Support Desk : $30/month per user*
Enterprise: $40/month per user*
*with annual or biannual billing

Payments may be made monthly, biannually or annually

Free trial - no credit card required

All plans include unlimited support & training, and no implementation charges

Benefits

With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster and your customers will be much happier! Our unique software solution is built with B2B technology companies in mind, including Product & Inventory tracking features.

Manage customers as a company, not just on a tickets by ticket basis.

Improve resolution time and make sure no issues fall through the cracks.

Stop relying on email and let everyone on your team see everything that is happening in one place.

Identify patterns and flag customers who might be at risk due to high volume of ticket requests.

A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.

TeamSupport helps you:

(1) Decrease ticket resolution time.
(2) Work more effectively as a team.
(3) Better understand your customers both as individuals and at a company level.
(4) Improve Support Team Productivity

Team Support rocks

Joe Fontaine19th of September, 2013 17:35

I use team support all the time to organise my projects at work. It's a great resource to keep things in line and my boss can keep track of where I am and if I'm drowning and I need help. Once I figured out how to send messages directly from the software it was great for keeping everyone informed on how things were progressing. When you work for one of the largest veterinary groups in New England it comes in handy.

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An Excellent tool for issue communication and management

Chris Forster19th of September, 2013 10:12

We've tried a few issue/bug/feature entry & tracking tools over a decade or so at our small ISV. This is by far the "best" we've used and one of the best I've been exposed to across my years of software development. Think we've been using Team Support for 5+ years now and its nicely met the needs of all those that use it (our support, development, Q/A - Validation personnel and our customers). It has the necessary features such that its become the single/central tool to meet the needs of all these actors, no small feat. The Team Support team has been quite responsive to our requests, implementing features to meet some of our unique requirements. The portal is designed such that its easy to use for less sophisticated users yet advanced enough for the techies. If you are looking for a tool in this space I believe Team Support belongs on your short list.

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Customer service simplified

MARQUETTE CORONA ATPA EL MONTE13th of September, 2013 10:38

TEAM SUPPORT IS A GREAT WAY TO TRACK AND DOCUMENT ALL INFORMATION NECESSARY TO ENSURE THOROUGH HANDLING OF A CUSTOMER

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TeamSupport: Collaborative Customer Service


A company's customers are its most valuable asset, which is why customer support plays such a critical role in the growth of businesses today. TeamSupport is a customer support solution that uses a combination of collaboration features and real-time data to understand where pain points are located.

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