TeamSupport - Help Desk and Customer Support

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What is TeamSupport - Help Desk and Customer Support?

TeamSupport is an enterprise class Customer Support Management and HelpDesk system designed for B2B technology companies as well as institutions providing internal support. In short, we help companies excel at managing their Customer Support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud.

Features include Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording

It includes an analytical module powered by Zoho Reports. TeamSupport clients can easily filter, sort, view and analyze their business data.

TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software, buy any additional software or manage anything yourself. As long as your team has a Web connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer. Whether handl

Quick links · Pricing · Mobile Version · Features · Integrations · Free Trial


Pricing: Starts at 20$/month. Per user, monthly or annually. Annual subscriptions and large group discounts offered.

Integrated with: Salesforce, Highrise, Zoho, Mailchimp, Facebook

More Information on Integration: Salesforce, Highrise, Zoho, Mailchimp, Facebook

Categories: Customer Service Software, Help Desk and Ticket Management Software, Support Services Software, Livechat Software, Customer Support Software, Feedback Management Software, Bug Tracking Software, Issue Tracking Software

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Average rating for
TeamSupport - Help Desk and Customer Support:
4 star rating
Reviews (11)

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Okta has developed the Okta Scale – a measure of the overall manageability of a cloud application. Companies can use the scale when they are evaluating new cloud applications they want to adopt, and cloud ISVs can use the scale to help ensure their applications continue to meet market demand. Click on the badge to learn more

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Reviews for TeamSupport - Help Desk and Customer Support

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Very easy

Review by troy on 2010-11-16

I have used a lot of ticketing/support systems in the past and this is by far the most straight forward to not only use but also setup and use. All of our agents were using team support in just a few days. It s also easy to customize. Now if we need a new field added to a ticket form, we can do that ourselves and not have to contract someone or bother the development staff.

Great support, Lots of functionality for the price

Review by Andrea on 2011-08-17

Tons of functionality and details. A rich program, forward-thinking development, client feedback is valuable and taken into consideration for future road mapping. A great match for a quickly growing company seeking to enhance and advance their support department.

great app, great vendor!

Review by steven sanchez on 2011-09-21

this app is great for se's - which i first read about here: http://jeromepineau.blogspot.com/2009/06/for-full-service-ses-this-product-is.html

two-in-one solution that combines support with collaboration

Review by Rakesh on 2012-01-26

Your support staff can use the solution to collaborate with each other and with their clients to resolve tickets. The ticket generation process is automated and requires two simple clicks. However, TeamSupport’s real value is best experienced after the ticket has been generated and is in the system.

TeamSupport offers a great deal of flexibility with a minimal price tag

Review by Keean on 2011-02-26

Within the customer support, ticketing and team collaboration market, TeamSupport offers a great deal of flexibility with a minimal price tag. There is fierce competition in this space. For a SaaS/Cloud vendor, the attention paid to security from a delivery and application standpoint is impressive. TeamSupport offers an excellent range of support options, which are included in the monthly subscription. Organizations can take advantage of the Live Chat feature, which can be added to all editions. This gives organizations the ability to offer live support, direct from their website. An intuitive interface is a key feature of TeamSupport as a significant percentage of its customer base contracts its services and very rarely needs to interact with the vendor for support or configuration changes.

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