Top Business Apps - May 2013

• Easy-to-use dashboard
• Collaborative tool supports Facebook, Twitter, & Gmail cases
• Sophisticated business rules efficiently route cases
• Flex pricing to support whole company
• Airtight case management system
• Complaint Tracking System
• Self-service support center
• Social Media integration
• Macros
• Bulk Updating
• Labels and Custom Fields
• Customer Profiles
• Case History
• Mobile Support
• Multilingual Support
• Business Insights
• Integration with GetSatisfaction, Salesforce, Google Apps
• Olark, Do, Snapengage Integration
• Create Cases from Facebook Messages.

• Email Marketing
• Marketing Automation
• Inbound Marketing
• Lead Management
• Event Marketing
• Landing Pages and Forms
• Lead Scoring
• Social Marketing
• Lead Nurturing
• Instant CRM Integration
• Sales Insights
• Marketo LaunchPoint
• Unlimited Users
• Reporting and Analytics
• Marketing Budgeting
• A/B Testing

• Powerful email integration with GMail
• Automatic Address Book
• Fast Search of everything you've stored
• Customer Relationship Management
• Track Opportunities/Pipelines
• Project Management
• Tasks and Milestones
• Powerful Google Calendar Integration
• Mobile app (available on iTunes)
• Create custom fields
• Notification and Follow System
• Linking to provide 'influence' view for sales and service

• CRM
• Marketing Automation
• E-Commerce
• Built-in metadata and keyword fields
• Drag and drop to craft and publish landing pages
• Web Forms
• Social Sharing
• Easy Publishing
• Email marketing
• Multimedia marketing management
• Marketing reports
• Scoring tool.

• Project Scheduling, Gantt Chart
• Collaborative Planning
• Time Tracking
• Task Management
• Budget Tracking
• Issue Tracking
• Resource Management
• Project Portfolio Management
• Mobile App for iPhone and Android
• Salesforce Integration
• Project Hierarchy
• Personal Calendars
• Role & Assignment Per Project
• Billable & Non Billable Work Items
• Templates
• Project Percentage Completion Reporting
• Document Sharing
• Real Time Team Updates
• Financial Indicators
• Expenses

• Send estimates and proposals
• Charts of invoice payments
• Upload electronic bank statements
• Profit and Loss statements
• Time Tracking
• Expenses management
• Timesheet Reporting
• Paypal Integration
• Customizable sales tax rates
• Multi-language support
• Balance Sheet
• Give your accountant access
• Sales Tax reports
• Save or email your invoices to clients as a PDF
• Mobile app for iPad and iPhone

• Vacation Calendar
• Goal Tracking
• Skills Tracking
• Employee Notes
• Anonymous Microfeedback
• Shared Resources
• Job Postings
• Applicant Tracking
• Company-Wide Reporting
• Open API
• Employee Profiles
• Performance And Goals
• Social Recruiting
• Shared Company Calendar
• Reviews & Review Cycles
• Timesheets
• Integration with Payroll software: ADP, PayChex

• Flexible ticket management with automated workflow
• Multi-channel support: email, web, phone, chat, social media
• Mobile support with native iPhone, iPad, and Android apps
• Robust reporting and advanced analytics
• Customer facing web interface that you can easily brand
• Knowledge base portal and community forums included
• Over 100 out-of-the-box integrations with 3rd party apps
• Open API enabling seamless integration into your business
• Multi-brand support with linked accounts
• Unlimited, free "light agents" (Enterprise plan only)
• Group rules and macros
• Screencasting
• Public and private forums
• Full CSS rebranding
• Multi locale (timezone and languages)
• Export ticket views to CSV
• SSO with Twitter, Facebook, Google and SAML
• REST API
• Pre-built: Salesforce, SugarCRM

• Email to Ticket Conversion
• Knowledge Base
• Self Service Portal
• Service Level Agreements
• Automations - Ticket routing, scenario automations
• Multi-channel support, including Facebook & Twitter
• Community Portal with Idea Management & Voting
• Multi-product/multi-brand Support
• Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
• Multi-language & multi-time zone support
• Satisfaction Surveys
• Leaderboard & gamification

• Google Apps Integration (Calendar, Docs, Contacts)
• Intuit Quickbooks Integration
• Track Tasks, Track Time
• Share Documents
• Invoice
• Open ID
• Online Payments as low as $.50 through PayPal
• Project Activity Stream
• Project History
• File Sharing
• Private Messaging
• Subtasks
• Community Pages
• Email Digests
• Real-time Messaging
• Email Invitations
• Link Conversations
• Assign Responsibility
• Community Pages
• Centralized Dashboard

• Web based allowing you to manage your company remotely
• Get organized with the Project Manager, & assign tasks
• Track time simply and efficiently with the Desktop Widget
• iPhone application allows you to track Projects and Tasks
• Brand ProWorkflow as your own using Administration Settings
• Mobile application gives access & reporting on the go
• Project Audit Log
• Recurring Tasks
• General Expenses
• Project Alerts (by Email & Onscreen)
• Popup Time Tracker
• Flexible Calendar
• Gantt Style Timeline
• Slide Projects & Tasks
• Contact & Company Search
• Import Contacts from template
• Individual Project Reports
• XML Export
• View Quotes/invoices
• Upload Project Files

• Online - See your cashflow in real-time. Login from anywhere
• Banking - Automatically import and code your transactions
• Invoicing - Create and send invoices automatically
• Add-ons - Pick from a wide range of powerful add-ons
• Dashboard - Instantly see your bank balances, sales & bills
• Free Online Support
• Multi-currency
• Financial Reporting
• Fixed Asset Depreciation
• Payroll and much more

• Recurring Billing
• Automated Invoicing
• Online Credit Card Collections
• Hosted Checkout Pages - no code
• Hosted Self Service Portal - no code
• Full API
• Usage Based Billing
• One Time Charges
• Customer Care Interface
• Proration
• Configurable Email Notificaitons
• Time-Based Free Trials
• Subscription Manangement
• Discount and Credit Managment
• Real Time Reporting & Analytics
• Branded PDF Invoices
• 2 Level Tax Management
• Dunning Management
• One Click Renewals
• Executive Dashboard

• Accounting, ERP
• Analytics, Dashboards
• Inventory Management, Order Management
• CRM, CRM Analytics, SFA, Marketing, Customer Service
• Quoting, Sales Order Management
• Ecommerce
• Multi-Language, Multi-Currency, Multiple Company & Locations
• Professional Services Automation
• Data Import/Export, Role-based Security, Developer API
• Mobile Access, Integration with Microsoft Office & Outlook
• Workflow engine

• Collaborative work platform - do it all in one place
• Apps - Choose from hundreds of specialized applications
• Workspaces - organize your work with specific workspaces
• Activity stream - keep track of what's happening
• Intelligent Calendar - pulls dates automatically from apps
• Tasks - Manage, share, set reminders, repeat, label, ...
• Contacts - Keep all your contacts in one place
• Mobile Apps - iPhone, iPad and Android
• Web forms - easily turn any app into a powerful web form
• Open API for developers
• Real-Time Alerts
• Free for Students
• DropBox, Box.net, Google Apps Integration

• App availability monitoring, alerting, and notification
• Real-User breakdown by web page, browser, geography
• Automatic application topology mapping
• Track individual key transactions
• Unlimited user accounts
• Performance Data API access
• Real-User response time, throughput, & Breakdown by layer
• JVM performance analyzer
• Error detection, alerting, & analysis
• Database call response time & throughput
• Code level diagnostics, transaction tracing, & stack trace
• App response time, Throughput, & Breakdown by component
• Slow SQL and SQL performance details
• App availability monitoring, alerting, and notification
• Real-User breakdown by web page, browser, geography
• Automatic application topology mapping
• Track individual key transactions
• JVM performance analyzer
• Error detection, alerting, & analysis
• Database call response time & throughput

• Role and user based dashboards
• 1-click invoicing from Salesforce
• Flexible chart of accounts and multi-dimensional analysis
• Multicompany, multicurrency, global tax, multicultural
• Personalised custom reporting
• Real-time accounts payable analysis & reporting
• No manual re-keying of data
• 360° view of your customers
• Streamlined opportunity-to-cash cycle

• Scheduling
• Job Tracking
• Billing
• Invoicing
• Quote Management
• Electronic Payments
• QuickBooks Integration
• Mobile Phone Access
• CRM
• Mapping Feature
• Customized Reporting
• Real time Data Capture
• Professional Custom Quotes/Invoices
• Customer List Importing
• Permanant Secure Data Storage
• Dedicated Customer Support
• Powerful Search Tool

• Project Management
• Project Reports & Dashboards
• Resource Management
• Team Collaboration
• Portfolio Management
• Time Management
• Help Desk & Issue Tracking
• Product Integration
• Gantt Chart
• Process Improvement
• Configurable Reports
• Real-time Project Visibility
• Capacity Planning
• Team Builder
• Help Desk Requests
• Issue Tracking
• Time Sheets
• Time Usage and Expenses
• Project Templates
• Workflow Rules Engine

• Hosted PBX
• Caller ID with Name
• Automated Attendant
• Call Waiting, Caller ID Blocking
• Extension Dialing
• Call Transfers, Call Park
• Message/Music on Hold
• 3-Way Calling
• Ring Groups
• Online Dashboard
• Directory Assistance Listing
• Advanced Call Forwarding
• Unlimited Calling
• Group Intercom Paging
• Personalized Voicemail
• Web Conferencing
• Voicemail to Email
• CRM/Contact Integration
• Conference Bridge

• Save Money - 3 flexible pricing options
• Create ‘Drip Marketing’ campaigns - Improved automation
• Advanced Segmenting / Targeting - Better results
• ‘Email Marketing in the Cloud‘ – No hardware
• Enterprise Edition - Up to 200 users
• SPAM Score Checker - Improve email delivery
• Email Inbox Previewer - check before you send
• HTML Email Templates - Professionally designed
• RSS Archiving of All Campaigns
• Bounce Processing
• Import / Export Data Records
• Send Emails ‘On-Behalf-Of’ Someone
• Synchronize with Salesforce.com
• De-duplicate, Fix Email List Errors
• Segment Your Audience
• Email Split /Multi-Variant Testing
• Behavioral Targeting
• Google Analytics Integration
• Campaign Statistics – Drill-Down
• Drag & Drop Surveys

• Flexible ticket management with multi channel support
• Robust Knowledge Base
• Self Service Portal with automated password reset tool
• Service Level Agreements
• Mobile support with native iPhone, iPad, and Android apps
• Flexible out-of-the-box integrations with 3rd party apps
• Easy & effective asset management
• Multi language support with seamless API integration
• Incident mgmt, problem mgmt, change mgmt & CMDB
• Customized help desk reports

• Human Resource Software, HRMS, HRIS, Employee Database
• Online Time Off - Leave Tracking - Worflows and Calendar
• Ad-Hoc Reporting and Report Library
• Training and Benefit Tracking with Alerts
• Custom Alert System
• New Hire Checklist
• Employee Self Service, Manager Self Service
• Online Document Storage
• Custom Fields, Tables - track assets, skills, incidents, etc
• Custom Dashboard, look and feel, and layout

• Quick Setup & Free 30 Day Trial
• Over 100 fully customizable web & mobile store templates
• Integrated with over 65 payment gateways including Paypal
• Analytics to track your store's performance
• Create promotions with promo codes, daily deals, and sales
• Offers a CDN and world class hosting
• Constantly adding new features at no extra cost
• Automatically backs up store and customer data
• Features industry standard 128 bit SSL encryption
• Official Shopify iPhone app to manage your store on the go

• Account and contact management
• Time management
• Task management and automation
• Sales force automation
• Sales forecasting
• Email marketing
• Customer service management
• Microsoft® Office® integration – Outlook® and Word®
• Business Intelligence
• Access options: the Web and mobile devices
• Create and manage quotes and orders
• Track status of quotes and orders
• Create powerful quota-based dashboard indicators
• Import lead lists from virtually any file format
• Mobile access