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Totango Logo

Totango

3.9
(26)

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Accelerate Revenues with Customer Engagement Management

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Totango Pricing, Features, Reviews and Alternatives

Totango FAQs

Q. What type of pricing plans does Totango offer?

Totango has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Totango?

Totango has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Totango support?

Totango supports the following languages:
English


Q. Does Totango support mobile devices?

Totango supports the following devices:
iPad, iPhone


Q. Does Totango offer an API?

No, Totango does not have an API available.


Q. What other apps does Totango integrate with?

Totango integrates with the following applications:
Salesforce Service Cloud, Dropbox Business, Jira, GoodData, Google Docs, NetSuite, Microsoft Teams, Salesforce Sales Cloud, Slack, ServiceNow, Skilljar Customer Education, Zendesk Suite


Q. What level of support does Totango offer?

Totango offers the following support options:
Knowledge Base, FAQs/Forum, Chat, Email/Help Desk

Totango product overview

What is Totango?

Totango powers the following classes of information;

Key benefits of using Totango

Drive Conversion
Boost Retention
Grow Lifetime value

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Chat
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars

Not sure about Totango? Compare it with a popular alternative

Starting from

ic-pricetag

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Free plan
Free trial
Pricing range

Starting from

55

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Totango pricing information

Value for money

3.8

/5

26

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Totango features

Functionality

3.7

/5

26

Total features

30

9 categories

Most valued features by users

Reporting/Analytics
Alerts/Notifications
Account Alerts
Account Management
Campaign Management
Communication Management
Complaint Monitoring
Conversion Tracking

Functionality contenders

Totango users reviews

Overall Rating

3.9

/5

26

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.19/10
Rating distribution

5

4

3

2

1

6

15

3

1

1

Pros
The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.
Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application.
I how easy it is to customize some aspects. I like the ability to create segments.
Cons
Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so.
Getting data into totango and synchronising data with other softwares is ridiculously difficult, painful and useless. Even with tools like zapier.
We use it to track for our account managers, and even they are frustrated by this.

Overall rating contenders

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