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What is Tracker?
Customer Service Software is tightly integrated with Outlook - Create tickets and email responses using Outlook interface! Increase First Contact Resolution (FCR)! Never let another incident fall through the cracks. PhaseWare Tracker customer support management and covers the entire cycle of Customer Service Management from incident submission and issue escalation to SLA compliance and knowledge management. Communicate with your customers through multiple channels and offer 24/7/365 customer support.
PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.
• Centralize information on customers, incidents, and service level agreements.
• Automate alerts, tasks and escalations according to predetermined business rules.
• Harness customer self-service technology.
• Communicate by phone, email, chat, forums and more.
PhaseWare: Incident management, customer management, knowledge management, and SLA management made easy!
Quick links · Demo · Free Trial · Contact · Documentation
Pricing
Starting at $45 per user per month
Mobile apps
| iOS (iPhone/iPad) | Yes |
| Android | Yes |
| RIM BlackBerry | Yes |
| Windows Phone | No |
| Symbian | No |
Categories: Customer Service Software, Other Customer Management Software, Knowledge Management Software, IT Management Software, Customer Support Software, Business Workflow Software
Watch Tracker in Action
"PhaseWare Exceeds Expectations" from February 2, 2011
Review by Tullahoma Utilities Board on 2011-04-06
If your organization is searching for a solution that will allow you to log, track, and report incidents, this software is for you. PhaseWare support support is friendly and they also include a Knowledge Base/FAQ area based on using the same software. There is a learning curve once you first use it, after the inital use you wonder how your organization did without it.
"Excellent Customer Support / Helpdesk" from February 2, 2011
Review by Total BusinessWare on 2011-04-06
We looked at twenty different products over the course of about nine months before narrowing the field to four. This was not our first helpdesk software purchase but I wanted it to be our last. We are software developers so we have our own ideas about how things should work. ;>) We had built a pretty formidable wish list and it grew a bit while we reviewed products. PhaseWare Tracker handles everything on our list and does it without compromise. In retrospect we also should have stuck more to their training (included with purchase) rather than digging in on our own but being in the SW biz we thought we could learn their stuff faster than they could learn ours. We were wrong. They have an incredible knack for understanding the many and varied ways people want to do business.
I would recommend this product for any size companies
Review by Christopher Irons IT Director, Lenders Title Company 11/05/2008 on 2011-06-09
I would recommend this product for any size companies. It is simple enough for a small company and powerful enough for a large company.
"Phaseware has proven to be a robust and sound software solution." Version info: N/A
Review by Dir. Operations, CSS Hotel Systems on 2010-12-09
Phaseware has proven to be a robust and sound software solution. We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs.
"Good System, Good Pricing" from February 11, 2011
Review by Progeny Systems on 2011-04-06
Review by Ray Sulich, Functional Manager (Field Services), Progeny Systems February 11, 2011 Good system, good pricing OUTSTANDING support! They are incredibly responsive to their customers needs. System allows the Field Services team to track over 2000 support instances per year. The knowledge base lets no solution go to waste in that it can easily be found if the problem is encountered at a later date. The system includes a robust feature set that not only meets our short term needs but exceeds what we expect to be our long term goals for the software as well.
Read all Reviews for Tracker →
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