ZendeskCustomer Management
(based on 47 reviews)
Get SatisfactionCollaboration
(based on 4 reviews)
UserVoiceCustomer Management
(based on 19 reviews)

Product Overview

ZendeskCustomer Management
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

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Get SatisfactionCollaboration

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers. Build online communities that allow productive conversations between companies and their customers.

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UserVoiceCustomer Management
  • Easy-to-use help desk and customer issue tracking software.
  • Customers can provide feedback on upcoming releases to help drive the direction of development.
  • Instant Answers can cut down on customer support requests.
  • Analytics allow a business to pull information on incidents to determine where improvements can be made within the organization.
  • Performance feedback helps employees learn where they can improve and how they compare to co-workers.

Read the full GetApp Analysis

The Most Favorable Review

ZendeskCustomer Management
David Guerrero, Director of Operations at Verso Networks27th of May, 2014 14:12

Customer Support For The Modern Age:

With the countless hours chasing tickets and maintenance's there is a new way to manage tickets. As a service provider and network engineer when it came time to determine what system to use for tracking customer support issues I knew there were a lot of choices.

Read all 47 reviews

Get SatisfactionCollaboration

No positive reviews found in the past 12 months

Write a review

UserVoiceCustomer Management
Immad Akhund, CEO and Co-founder at Heyzap.com14th of April, 2014 13:24

Uservoice is well built, reliable and reasonably priced

Easy to use

Read all 19 reviews

The Most Critical Review

ZendeskCustomer Management
A verified reviewer4th of November, 2014 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

Get SatisfactionCollaboration

No critical reviews found in the past 12 months

Write a review

UserVoiceCustomer Management
smickles7th of March, 2014 14:32

Far too expensive

Uservoice is great but it's far too expensive. I will be paying upwards of $2400 a year for two agents and customizing my css/HTML.

Read all 19 reviews

Features

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

Get SatisfactionCollaboration
  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums

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Screenshots

ZendeskCustomer Management

6 screenshots available

Get SatisfactionCollaboration

3 screenshots available

UserVoiceCustomer Management

5 screenshots available

Pricing Information

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

Get SatisfactionCollaboration

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Get Satisfaction pricing

UserVoiceCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about UserVoice pricing

Typical Customers

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

Get SatisfactionCollaboration
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about UserVoice

Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

Get SatisfactionCollaboration
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Video Tutorials

Read more about UserVoice

Supported Devices

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

Get SatisfactionCollaboration
  • Web-based
  • iPhone-iPad

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Android
  • Mobile Web App
  • Web-based
  • iPhone-iPad

Read more about UserVoice

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