This is a comparison of 3 Feedback and Reviews Management apps: Zendesk, Get Satisfaction and UserVoice. We compare features, pricing, user ratings and more. Check out our Feedback and Reviews Management reviews and Feedback and Reviews Management articles & resources, so you can be sure you are choosing the right app for your business. If you feel you need further help in making your choice, do not hestitate to contact us for free advice.


Logo for Zendesk Zendesk

Leading Cloud-Based Customer Service Software Solution



Visit Website


Logo for Get Satisfaction Get Satisfaction

Drive Customer Engagement



Request Demo  Request Pricing


Logo for UserVoice UserVoice

Customer engagement infrastructure for operational excellence



Visit Website


Average Rating (Reviews & ratings by the GetApp Community)

Editorial Reviews from GetApp

Logo for Zendesk
 Zendesk

Very complete help desk solution
Zendesk is a very complete help desk solution — and is scalable to any size business that needs their services. Any company that sells products or services that demand customer assistance should look into a help desk solution. There are many fine solutions out there — and Zendesk is one of the better ones in terms of its own client support, training and host of features to to help make your help desk as “helpful” as possible for your customers. Obviously not all businesses need a help desk – some can get away with a simple FAQ on their site. But for services that are complicated — having a support team that allows you to interact with your customers on a 1:1 basis is a tremendous ROI. Go ahead and splurge folks and keep your customers from running away to your competitors. Because they will if you don’t help them.

Read the full review on the GetApp Blog


Logo for Get Satisfaction
 Get Satisfaction

Nothing Found


Logo for UserVoice
 UserVoice

Nothing Found


Last Updated (Last change made to the app by the vendor)

Logo for Zendesk
 Zendesk

Logo for Get Satisfaction
 Get Satisfaction

Logo for UserVoice
 UserVoice

Product Overview

Logo for Zendesk
 Zendesk

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Read more about Zendesk

Logo for Get Satisfaction
 Get Satisfaction

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty. Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

Read more about Get Satisfaction

Logo for UserVoice
 UserVoice

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.

Read more about UserVoice

Screenshots

Logo for Zendesk
 Zendesk

Screenshot of Zendesk ()

Logo for Get Satisfaction
 Get Satisfaction

Screenshot of Get Satisfaction (Get Satisfaction Communities)

Logo for UserVoice
 UserVoice

Screenshot of UserVoice (Manage It All)

Features

Logo for Zendesk
 Zendesk
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free "light agents" (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Logo for Get Satisfaction
 Get Satisfaction
  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities

Logo for UserVoice
 UserVoice
  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Support Ticketing
  • Knowledge Base
  • Inspector™ - Know exactly who you're talking to
  • Instant Answers™ - Automated self-service of common question
  • Support Analytics
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Feedback Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Typical Customers

Logo for Zendesk
 Zendesk

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Logo for Get Satisfaction
 Get Satisfaction

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Logo for UserVoice
 UserVoice

Large Enterprises, Mid Size Business, Small Business


Supported Devices

Logo for Zendesk
 Zendesk

Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Web-based, Windows, Windows Phone


Logo for Get Satisfaction
 Get Satisfaction

iPhone-iPad, Web-based


Logo for UserVoice
 UserVoice

Android, iPhone-iPad, Mobile Web App, Web-based


Supported Platforms

Logo for Zendesk
 Zendesk

Google Apps, Microsoft Dynamics, NetSuite, Open API, Salesforce


Logo for Get Satisfaction
 Get Satisfaction

Citrix, Google Apps, Salesforce


Logo for UserVoice
 UserVoice

Salesforce


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Supported Languages

Logo for Zendesk
 Zendesk

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian


Logo for Get Satisfaction
 Get Satisfaction

Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish


Logo for UserVoice
 UserVoice

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian


Supported Geographies

Logo for Zendesk
 Zendesk

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Get Satisfaction
 Get Satisfaction

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for UserVoice
 UserVoice

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Pricing Information

Logo for Zendesk
 Zendesk

Starter Plan: $1 per agent/month with 3 agents Regular Plan: $25 per agent/month Plus Plan: $59 per agent/month Enterprise Plan: $125 per agent/month For a more information on Enterprise Elite, which is $195 per agent/month, visit http://www.zendesk.com/product/pricing


Logo for Get Satisfaction
 Get Satisfaction

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat). 30 day trial on monthly subscriptions plans.


Logo for UserVoice
 UserVoice

Prices range from free to $95/mo per company user.


Support (What type(s) of support the company offers to customers)

Logo for Zendesk
 Zendesk

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


Logo for Get Satisfaction
 Get Satisfaction

FAQs, Forum, Knowledge Base, Online Support


Logo for UserVoice
 UserVoice

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials



Logo for Zendesk Zendesk

Leading Cloud-Based Customer Service Software Solution

Visit Website



Logo for Get Satisfaction Get Satisfaction

Drive Customer Engagement

Request Demo  Request Pricing



Logo for UserVoice UserVoice

Customer engagement infrastructure for operational excellence

Visit Website


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• Robust, but easy to use
• Flexible and Intuitive
• Internal collaboration tools, Integrated screen recording
• Customer Portal, KB, Forums
• Screen Recordings
• Automation, Escalation, Time Tracking
• Mobile
• CRM Integrations with Salesforce, Highrise & Zoho
• Software Version & Asset Tracking
• Reporting, Exporting, Filtering, Sorting
• Email-To-Ticket
• Customizable Templates
• Live Chat
• SLA Management
• Ticket Collision
• Tagging & Ticket Queues
• Canned Responses
• Wiki
• Custom Fields and Workflows
• REST API

• Easy-to-use dashboard
• Collaborative tool supports Facebook, Twitter, & Gmail cases
• Sophisticated business rules efficiently route cases
• Flex pricing to support whole company
• Airtight case management system
• Complaint Tracking System
• Self-service support center
• Social Media integration
• Macros
• Bulk Updating
• Labels and Custom Fields
• Customer Profiles
• Case History, Escalation and Case Tracking
• Mobile Support
• Multilingual Support
• Business Insights
• Integration with GetSatisfaction, Salesforce, Google Apps
• Olark, Do, Snapengage Integration
• Create Cases from Facebook Messages.
• Multi-channel case management

• Ticket Management
• Contracts and SLA
• Reports and Dashboards
• Alerts and Notifications
• Knowledge Base
• Customer Self Service Portal
• Social Media Support
• Accounts and Contacts
• Contracts and Service Level Agreements (SLAs)
• Alerts and Notifications
• Product Catalog
• Customer Support Portal

• Convert emails into tickets
• Intutive user interface
• In-depth reporting
• Smart rules for automation
• SLA Management
• Personalize Queue
• Canned actions
• Knowledge base & FAQ
• Custom fields
• Escalate tickets
• Advanced Search
• Merge Tickets
• CRM Integration
• Community Forum
• Live Chat Integration
• Scheduled Reports
• Native Mobile Apps
• REST API
• SSO: Google & SAML
• Group Contacts

• Admin Dashboard
• Public Community Forum
• Branded Emails
• Canned Replies
• Facebook Integration
• Integration with Google Analytics
• Domain Aliasing
• Change Look & Feel
• Customizable Business Rules

• Professional Templates- We offer over 35 targeted templates
• Auto Send- Send out your survey periodically
• Add Rewards- Offer a discount code for finishing your survey
• Skip Logic-Design surveys that integrate screening questions
• Visualized Results -Clean, organized, easy data analysis
• Branding - Upload a logo
• Predefined Fields-Answers options pre-made to save time
• Embed- Just copy and paste the code for embedding
• Invite- Integrated with mail providers for one click invites
• Live Edit- Easily edit your survey, even after launching

• Best Contact Management for a noisy world
• Daily "Today" Page -- Your day's roadmap
• The All-Inclusive Contact Record is rich in detail
• Extend Nimble with 100s of integrated worktools.
• Automagic contact import -- Enter email & watch the magic
• "Signals" -- Who's talking about you
• Social Listening + Engagement = New Leads
• Set reminders: Touch base regularly to build relationships
• Share effortlessly with individuals or teams
• One screen holds all the contact history you share
• Categorize with handy Tags and Searches
• A truly unified inbox -- including social communications
• Search ALL social streams right from Nimble.
• Nimble has a laser focus on ACTIONABLE insights
• "Last Contacted" Feature means you can stay in touch
• Sales Pipeline monitoring and reporting
• Schedule events and coordinate calendars
• Assign tasks to yourself and team members
• CRM Features Easy-to-Manage Deals
• Automatically integrate all the parts of your business life


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