ZendeskCustomer Management
(based on 47 reviews)
Get SatisfactionCollaboration
(based on 4 reviews)
UserVoiceCustomer Management
(based on 19 reviews)

Product Overview

ZendeskCustomer Management
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

Read the full GetApp Analysis

Get SatisfactionCollaboration

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Easy-to-use help desk and customer issue tracking software.
  • Customers can provide feedback on upcoming releases to help drive the direction of development.
  • Instant Answers can cut down on customer support requests.
  • Analytics allow a business to pull information on incidents to determine where improvements can be made within the organization.
  • Performance feedback helps employees learn where they can improve and how they compare to co-workers.

Read the full GetApp Analysis


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The Most Favorable Review

ZendeskCustomer Management
Virginia11th of February 15:03

The Magnificence of Zendesk

I am dazzled by the versatility and accessibility of this superfluous customer service system.

Read all 47 reviews

Get SatisfactionCollaboration
Anica24th of February 17:25

leverage the power of community

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.

Read all 4 reviews

UserVoiceCustomer Management
Molly10th of March 15:15

Easy to use, great customer support

UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems..

Read all 19 reviews

The Most Critical Review

ZendeskCustomer Management
A verified reviewer4th of November 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

Get SatisfactionCollaboration

No critical reviews found in the past 12 months

Write a review

UserVoiceCustomer Management
smickles7th of March 14:32

Far too expensive

Uservoice is great but it's far too expensive. I will be paying upwards of $2400 a year for two agents and customizing my css/HTML.

Read all 19 reviews

Features

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

Get SatisfactionCollaboration
  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums

Read more about UserVoice

Screenshots

ZendeskCustomer Management

6 screenshots available

Get SatisfactionCollaboration

3 screenshots available

UserVoiceCustomer Management

5 screenshots available

Pricing Information

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

Get SatisfactionCollaboration

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Get Satisfaction pricing

UserVoiceCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about UserVoice pricing


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Typical Customers

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

Get SatisfactionCollaboration
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about UserVoice

Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

Get SatisfactionCollaboration
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Video Tutorials

Read more about UserVoice

Supported Devices

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

Get SatisfactionCollaboration
  • Web-based
  • iPhone-iPad

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Android
  • Mobile Web App
  • Web-based
  • iPhone-iPad

Read more about UserVoice

Other Comparisons

Last Updated

ZendeskCustomer Management

Get SatisfactionCollaboration

UserVoiceCustomer Management

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