ZendeskCustomer Management
(based on 46 reviews)
Get SatisfactionCollaboration
(based on 4 reviews)
UserVoiceCustomer Management
(based on 19 reviews)

Feature Comparison

Alerts / Escalation
Full Text Search
Incident Management
Problem Management
Routing
SLA Management
Single Sign On

Read more about Zendesk

Alerts / Escalation
Full Text Search
Incident Management
Problem Management
Routing
SLA Management
Single Sign On

Read more about Get Satisfaction

Alerts / Escalation
Full Text Search
Incident Management
Problem Management
Routing
SLA Management
Single Sign On

Read more about UserVoice

Product Overview

ZendeskCustomer Management

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Read more about Zendesk

Get SatisfactionCollaboration

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.

Read more about Get Satisfaction

UserVoiceCustomer Management

*Easy-to-use help desk and customer issue tracking software. *Customers can provide feedback on upcoming releases to help drive the direction of development.

Read the full GetApp Analysis


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The Most Favorable Review

ZendeskCustomer Management
Kenny Schiff, Technologist, Entrepreneur and Founder of T2 Technical Services27th of May 12:43

Excellent Value for a Very Flexible and Extensible Platform

Zendesk levels the playing field for smaller businesses who want to keep track of open issues through their lifecycle. Even at lesser subscription levels, one has access a very deep feature set that allows us to handle support like companies who are 100x our size.

Read all 46 reviews

Get SatisfactionCollaboration
Anica24th of February 17:25

leverage the power of community

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.

Read all 4 reviews

UserVoiceCustomer Management
Vincent Turner, Founder - Planwise29th of April 20:34

UserVoice helps us efficiently provide support and gain insight into our user base - driving our Product and Business

UserVoice is a great fit. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice.

Read all 19 reviews

The Most Critical Review

ZendeskCustomer Management
Dave20th of February 05:55

Poor Communications and Support

We have been using Zendesk integration in our product for 2 years. Zendesk shut down an API we were using with no email warning to us because our "usage levels didn't hit a certain threshold".

Read all 46 reviews

Get SatisfactionCollaboration

No critical reviews found in the past 12 months

Write a review

UserVoiceCustomer Management
smickles7th of March 14:32

Far too expensive

Uservoice is great but it's far too expensive. I will be paying upwards of $2400 a year for two agents and customizing my css/HTML.

Read all 19 reviews

Features

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

Get SatisfactionCollaboration
  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support

Read more about Get Satisfaction

UserVoiceCustomer Management
  • Scale support with Instant Answers™
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums

Read more about UserVoice

Screenshots

ZendeskCustomer Management

6 screenshots available

Get SatisfactionCollaboration

3 screenshots available

UserVoiceCustomer Management

5 screenshots available

Pricing Information

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

Get SatisfactionCollaboration

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Get Satisfaction pricing

UserVoiceCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about UserVoice pricing


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Typical Customers

ZendeskCustomer Management
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Zendesk

Get SatisfactionCollaboration
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Get Satisfaction

UserVoiceCustomer Management
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about UserVoice

Support

ZendeskCustomer Management
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Zendesk

Get SatisfactionCollaboration
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Get Satisfaction

UserVoiceCustomer Management
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about UserVoice

Supported Devices

ZendeskCustomer Management
Android
iPhone-iPad
Linux
Mac
Mobile Web App
Open-source
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Zendesk

Get SatisfactionCollaboration
Android
iPhone-iPad
Linux
Mac
Mobile Web App
Open-source
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Get Satisfaction

UserVoiceCustomer Management
Android
iPhone-iPad
Linux
Mac
Mobile Web App
Open-source
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about UserVoice

Other Comparisons

Last Updated

ZendeskCustomer Management

Get SatisfactionCollaboration

UserVoiceCustomer Management

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