ZendeskCustomer Management
(based on 45 reviews)
AutotaskOperations Management
(based on 2 reviews)
HelpOnClick Live Chat SoftwareCustomer Management
(based on 14 reviews)

Product Overview

ZendeskCustomer Management

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

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AutotaskOperations Management

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly.

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor.

Read more about HelpOnClick Live Chat Software


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The Most Favorable Review

ZendeskCustomer Management
Rheadel Pamintuan, Technical Support II at Cloudstaff4th of June 00:46

friendly tool for our ticketing system

Zendesk is a friendly tool for our ticketing system to support our clients and customers. I provided 5 stars for my rating because I don't have any issue using the application..

Read all 45 reviews

AutotaskOperations Management

No positive reviews found in the past 12 months

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HelpOnClick Live Chat SoftwareCustomer Management
Hubert Irvin12th of January 06:37

Increased our productivity regarding sales, product and technical support

We started our company last January, and calls were overflowing that our call centre reps were having a hard time attending these sales calls. We seek for several online support and we believed that HelpOnClick was the right Chat application in answering our service level agreement.

Read all 14 reviews

The Most Critical Review

ZendeskCustomer Management
Dave20th of February 05:55

Poor Communications and Support

We have been using Zendesk integration in our product for 2 years. Zendesk shut down an API we were using with no email warning to us because our "usage levels didn't hit a certain threshold".

Read all 45 reviews

AutotaskOperations Management

No critical reviews found in the past 12 months

Write a review

HelpOnClick Live Chat SoftwareCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

AutotaskOperations Management
  • CRM
  • Contracts
  • Billing
  • Project Management
  • Service Desk
  • Tech Scheduling

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • Real time chat with your website visitors
  • See what the visitors are typing before they submit it
  • Detailed real-time traffic monitoring
  • Use canned messages for repetitive responses
  • Virtual Assistant option included
  • Chat between operators, transfer chat to another operator

Read more about HelpOnClick Live Chat Software

Screenshots

ZendeskCustomer Management

6 screenshots available

AutotaskOperations Management

4 screenshots available

HelpOnClick Live Chat SoftwareCustomer Management

3 screenshots available

Pricing Information

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

AutotaskOperations Management

Pricing model: Subscription

Learn more about Autotask pricing

HelpOnClick Live Chat SoftwareCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about HelpOnClick Live Chat Software pricing


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Typical Customers

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

AutotaskOperations Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • Freelancers
  • Mid Size Business
  • Small Business

Read more about HelpOnClick Live Chat Software

Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

AutotaskOperations Management

No information available

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • FAQs
  • Knowledge Base
  • Online Support
  • Video Tutorials

Read more about HelpOnClick Live Chat Software

Supported Devices

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

AutotaskOperations Management
  • Android
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • Android
  • Linux
  • Mac
  • Web-based
  • Windows
  • iPhone-iPad

Read more about HelpOnClick Live Chat Software

Other Comparisons

Last Updated

ZendeskCustomer Management

AutotaskOperations Management

HelpOnClick Live Chat SoftwareCustomer Management

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