ZendeskCustomer Management
(based on 47 reviews)
AutotaskOperations Management
(based on 2 reviews)
HelpOnClick Live Chat SoftwareCustomer Management
(based on 14 reviews)

Product Overview

ZendeskCustomer Management
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

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AutotaskOperations Management

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly.

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor.

Read more about HelpOnClick Live Chat Software

The Most Favorable Review

ZendeskCustomer Management
Director of Customer Success, Partner (Computer Software company, 2-10 employees)27th of May, 2014 12:40

Nothing but great

As a person who manages support at my company, I try modeling my support after Zendesk's. The service is great, the product is awesome, and they have an extensive help centre to help answer any questions.

Read all 47 reviews

AutotaskOperations Management

No positive reviews found in the past 12 months

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HelpOnClick Live Chat SoftwareCustomer Management

No positive reviews found in the past 12 months

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The Most Critical Review

ZendeskCustomer Management
A verified reviewer4th of November, 2014 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

AutotaskOperations Management

No critical reviews found in the past 12 months

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HelpOnClick Live Chat SoftwareCustomer Management

No critical reviews found in the past 12 months

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Features

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

AutotaskOperations Management
  • CRM
  • Contracts
  • Billing
  • Project Management
  • Service Desk
  • Tech Scheduling

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • Real time chat with your website visitors
  • See what the visitors are typing before they submit it
  • Detailed real-time traffic monitoring
  • Use canned messages for repetitive responses
  • Virtual Assistant option included
  • Chat between operators, transfer chat to another operator

Read more about HelpOnClick Live Chat Software

Screenshots

ZendeskCustomer Management

6 screenshots available

AutotaskOperations Management

4 screenshots available

HelpOnClick Live Chat SoftwareCustomer Management

3 screenshots available

Pricing Information

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

AutotaskOperations Management

Pricing model: Subscription

Learn more about Autotask pricing

HelpOnClick Live Chat SoftwareCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about HelpOnClick Live Chat Software pricing

Typical Customers

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

AutotaskOperations Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • Freelancers
  • Mid Size Business
  • Small Business

Read more about HelpOnClick Live Chat Software

Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

AutotaskOperations Management

No information available

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • FAQs
  • Knowledge Base
  • Online Support
  • Video Tutorials

Read more about HelpOnClick Live Chat Software

Supported Devices

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

AutotaskOperations Management
  • Android
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Management
  • Android
  • Linux
  • Mac
  • Web-based
  • Windows
  • iPhone-iPad

Read more about HelpOnClick Live Chat Software

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