ZendeskCustomer Service & Support
(based on 47 reviews)
AutotaskOperations Management
(based on 2 reviews)
HelpOnClick Live Chat SoftwareCustomer Service & Support
(based on 14 reviews)

Product Overview

ZendeskCustomer Service & Support
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

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AutotaskOperations Management

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly.

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Service & Support

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor.

Read more about HelpOnClick Live Chat Software

The Most Favorable Review

ZendeskCustomer Service & Support
Pierre Clouthier, President, Progeny Genealogy Inc.16th of April, 2014 16:33

Zendesk makes support fun

I am really happy since using Zendesk. I actually look forward to getting support tickets. I develop & sell software to consumers.

Read all 47 reviews

AutotaskOperations Management

No positive reviews found in the past 12 months

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HelpOnClick Live Chat SoftwareCustomer Service & Support

No positive reviews found in the past 12 months

Write a review

The Most Critical Review

ZendeskCustomer Service & Support
A verified reviewer4th of November, 2014 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

AutotaskOperations Management

No critical reviews found in the past 12 months

Write a review

HelpOnClick Live Chat SoftwareCustomer Service & Support

No critical reviews found in the past 12 months

Write a review

Features

ZendeskCustomer Service & Support
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

AutotaskOperations Management
  • CRM
  • Contracts
  • Billing
  • Project Management
  • Service Desk
  • Tech Scheduling

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Service & Support
  • Real time chat with your website visitors
  • See what the visitors are typing before they submit it
  • Detailed real-time traffic monitoring
  • Use canned messages for repetitive responses
  • Virtual Assistant option included
  • Chat between operators, transfer chat to another operator

Read more about HelpOnClick Live Chat Software

Screenshots

ZendeskCustomer Service & Support

6 screenshots available

AutotaskOperations Management

4 screenshots available

HelpOnClick Live Chat SoftwareCustomer Service & Support

3 screenshots available

Pricing Information

ZendeskCustomer Service & Support

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

AutotaskOperations Management

Pricing model: Subscription

Learn more about Autotask pricing

HelpOnClick Live Chat SoftwareCustomer Service & Support

Pricing model: Subscription
Free Trial: Available

Learn more about HelpOnClick Live Chat Software pricing

Typical Customers

ZendeskCustomer Service & Support
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

AutotaskOperations Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Service & Support
  • Freelancers
  • Mid Size Business
  • Small Business

Read more about HelpOnClick Live Chat Software

Support

ZendeskCustomer Service & Support
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

AutotaskOperations Management

No information available

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Service & Support
  • FAQs
  • Knowledge Base
  • Online Support
  • Video Tutorials

Read more about HelpOnClick Live Chat Software

Supported Devices

ZendeskCustomer Service & Support
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

AutotaskOperations Management
  • Android
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Autotask

HelpOnClick Live Chat SoftwareCustomer Service & Support
  • Android
  • Linux
  • Mac
  • Web-based
  • Windows
  • iPhone-iPad

Read more about HelpOnClick Live Chat Software

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