VisionProject – Projects, Help Desk, CRM and More

Overview

VisionProject is a lifecycle software for organizations that need a single coherent project and process platform to develop, maintain and support their products, services and customers.

VisionProject supports the Lean and Agile (such as Scrum and XP) way to manage projects with tools such as Task Board, Kanban Board, Burn-Down Charts and Cumulative Flow Diagrams (CFD), but can also be used for Traditional Project Management.

In addition to the Project Management functionality, VisionProject also has a HelpDesk/Service Desk Module for managing support tickets, submitted from Emails, Phone Calls or from the built-in web-based Support Portal. Using this module the basic ITIL processes are supported, such as Incident Management, Problem Management and Change Management. Up to 13 processes are implemented on customer sites.

To keep track of where your personnel spend their time and effort, you can use the Time Reporting Module in VisionProject. Using this module both project-specific time as well as time spent outside projects can be managed.

VisionProject also contains a Document Management System. With this module you can organize your documents and make sure that only the right people can get access to your sensitive information.

With all modules in combination, VisionProject can also be used for Application Lifecycle Management, i.e. from Idea to Execution and also during the Maintenance and Support phase.

Since VisionProject enables all people in a company to be working with the same system, Communication between people will increase and nobody will feel left out from the information. Experience has shown that the Project Success has been improved significantly by using VisionProject!

Benefits

VisionProject is a web-based system that is flexibe and easy to use at the same time.

Since VisionProject includes features to be used in several areas in the organization, companies can use it as a collaboration platform in the whole organization. With VisionProject you can minimize the number of systems in the organization, and it is common that VisionProject can replace 2-5 systems when introduced.

Core solutions and use cases:

+ Project Management (Traditional, Agile/Scrum and Lean/Kanban)
+ Help Desk / Service Desk
+ CRM (Customer Relationship Management)
+ Application / Product Lifecycle Management
+ Service Management (ITSM / ITIL)
+ Time Tracking
+ Document Management
+ Product/Asset/Inventory Management
+ Business process support and workflow managment
+ Field service and Work order management
+ Knowledge management

Features include:

+ Information dashboards
+ Task/Case/Issue Tracking
+ Workflow and Process Management with SLA’s and Escalations
+ Alerts and escalations
+ Store/edit files with indexing and searching
+ Team Calendar with outlook/googgle calendar integration
+ Timeline/Gantt
+ Time tracking
+ Project management and project templates
+ Very flexible and configurable
+ Company/Customer managemnt
+ Contact/user/team management
+ Knowledge base
+ Contract Management (with SLA)
+ Configuration Management
+ Collaboration (Chat, email ticketing, comments, status updates and more)
+ Notifications via email or push (xmpp)
+ Multi-channel input via email, forms, chat/xmpp, API and more…
+ Reports

And much more ...