Key Features of Zendesk
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free "light agents" (Enterprise plan only)
- Group rules and macros
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Screenshots Click image for larger version
Zendesk is the leading cloud-based customer service software solution trusted by over 25,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
|Intended Users:||Associations, Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business|
|Devices Supported:||Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Web-based, Windows, Windows Phone|
|Supported Countries:||Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages:||Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian|
|Support Options:||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Certifications:||Safe Harbor, TRUSTe, Verisign|
|Categories:||· Customer Service · Online CRM · Call Center · Help Desk and Ticket Management · Support Services · Social CRM · Customer Support · Feedback Management · Issue Tracking · Online Community|
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Starter Plan: $20 per year w/ 3 agents (100% donated to Charity:Water)
Regular Plan: $24 per agent/month
Plus Plan: $49 per agent/month
Enterprise Plan: $99 per agent/month
The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.
Support your customers across any communication channel including web, email, chat, and social media.
Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 100 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.
Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.
Zendesk is a good service. I recommend it to everyone ;-)
— Adam (18th of February)
Zendesk - powerful, elegant, and fun to use
Zendesk has many tools and customizations that can help any company provide world class customer service. While it is very powerful and robust, it is easy to implement and learn. Show your customers how much you appreciate them. Get Zendesk now!
— Brent O'Pry (16th of February)
What else do I need to say? Zendesk is what i chose for my company.
I am going to keep this brief. At AMCC we choose products and services first based on functionality and second based on value. Zendesk is tops in both categories.
— Allen Miller (15th of February)
Watch Zendesk in Action
CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. CloudWork takes advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.
Vendor Native Integrations
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