Zendesk – Help Desk Software & Support Ticket System

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What is Zendesk?

Zendesk is the leading cloud-based help desk software and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing great customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.

Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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Pricing

Free 30-day trial Multiple plans to choose from $9-$99 per agent / month


Integrations

Integrated with: Salesforce, SugarCRM, FreshBooks, Google Analytics, Atlassian Jira

More Information on Integration: Salesforce, SugarCRM, FreshBooks, Google Analytics, Atlassian Jira


Mobile apps

iOS (iPhone/iPad)Yes
AndroidYes
RIM BlackBerryYes
Windows PhoneYes
SymbianNo

Categories: Customer Service Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software, Social CRM Software, Customer Support Software, Feedback Management Software, Issue Tracking Software

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Average rating for
Zendesk:

4.5/5
Reviews (2)

3,448 likes
9,829 followers

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Reviews for Zendesk

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With Zendesk you can provide great customer support

Review by Vera Tinnin on 2011-11-22

Zendesk is a cloud-based customer support and help desk ticketing system. It doesn´t require any download or installation and you can start communicating and chatting with your clients right away. The software offers two special features: First, clients can monitor the progress and changes of their issues. Second, Zendesk´s self service support, where clients can help each other through an online community. I think that the application is particularly interesting for small businesses because of its simple set. The pricing system is reasonable. The cheapest account costs only $ 10 per month which makes the tool accessible for small companies with a low budget.

Very complete help desk solution

Review by Michelle Nachum on 2011-10-24

Zendesk is a very complete help desk solution — and is scalable to any size business that needs their services. Any company that sells products or services that demand customer assistance should look into a help desk solution. There are many fine solutions out there — and Zendesk is one of the better ones in terms of its own client support, training and host of features to to help make your help desk as “helpful” as possible for your customers. Obviously not all businesses need a help desk – some can get away with a simple FAQ on their site. But for services that are complicated — having a support team that allows you to interact with your customers on a 1:1 basis is a tremendous ROI. Go ahead and splurge folks and keep your customers from running away to your competitors. Because they will if you don’t help them.

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