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Zoho CRM

Flexible CRM for Small Business

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Key Features of Zoho CRM

  • Sales Force Automation
  • Marketing Automation
  • Customer Support & Service
  • Inventory Management
  • CRM Analytics
  • Workflow Management
  • Role-based Security
  • Developer API for Third-party Integration
  • CRM with Email
  • Integration with Microsoft Office & Outlook

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Screenshot #3 of Zoho CRM (Zoho CRM also for iPhone)
Screenshot #4 of Zoho CRM (Zoho CRM dashboard)
Screenshot #5 of Zoho CRM (Zoho CRM Lead)
Screenshot #6 of Zoho CRM (Zoho CRM List view)

Overview of Zoho CRM

Zoho CRM is a web-based CRM application, which gives you a 360-degree view of your sales, marketing, inventory, customer support and more. Additionally, Zoho CRM offers integration with E-mail, MS Office and Outlook and Google Apps. Your data is kept as safe as any bank. At present, Zoho CRM has ~250,000 users and counting.

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Intended Users: Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported: Android, iPhone-iPad, RIM-BlackBerry, Web-based
Supported Countries: Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages: Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Turkish
Categories:· CRM Software · Online CRM Software · Contact Management Software · Sales Automation Software · Lead Management Software · Sales Management Software

Zoho CRM Pricing

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Free Edition (CRM for entrepreneurs) - 3 Users Free.

Standard Edition (Sales tracking for Small Businesses) - $12/user/month.

Professional Edition (Complete CRM for any SME) - $20/user/month.

Enterprise Edition (CRM for multi-level organizations) - $35/user/month.


- Save over 60% of your current CRM Costs migrating to Zoho.

- Track sales & marketing centrally

- Modular and easy to use

- No data lockup, export data at anytime

User Reviews for Zoho CRM

  Customer service issue

Don't bother calling into the support line. After holding for 10 minutes a recording comes on to leave a message. Once you do this hang up and forget about them ever returning the call. Try again in a few weeks and wait some more. Only redeemer is it is only $12 a month and works good enough. Still waiting for a call back from January and February of this year.

— Chris M. (24th of February 16:08)

  Goodbye Salesforce!

We are several months into using Zoho and we are now thinking why couldn't we find Zoho before we locked into a contract with Salesforce. Well, we moved forward and decided to make the switch even though we are still paying for Saleforce (because we have to) -- Combined with Zoho Reports and the 3 Enterprise licenses we have, we $155 per month vs Salesforce's $390 per month (with waaaaay less features) --

— HappyWeSwitched (27th of January 16:35)

  Almost the Golden CRM I have been searching for

Zoho CRM is a great tool. Compared to some other CRM systems I have used like SalesForce and Microsoft Dynamics, Zoho is very easy to use and intuitive. Being in sales it is important for me to understand what our contacts look like, what opportunities exist, and where I should be spending my time. The only things that needs a bit of work is the Campaigns tab. Although I can create campaigns, I cannot easily take actions using leads or accounts I have assigned in here.... which begs me to ask, what is the purpose if I end up replicating that content elsewhere? But let that not be the focus, I still recommend this CRM above these other two I have used.

— Diane (15th of November, 2012 11:33)

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