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Zoho Support

Software by Zoho Corporation

Customer Support and Help Desk Software

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• 4.8
• 4 reviews
• 11,760 followers
• 18,059 likes

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Key Features of Zoho Support

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Overview of Zoho Support

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.

Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.

It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

Read full description for Zoho Support ↓

We help you to provide a great customer support experience. Manage, prioritize and close an ever-increasing number of requests that reach your help desk through different channels. Build and publish a support knowledge base. Analyze and improve the performance of your support team. Zoho Support is a flexible, web-based help desk app that allows you to provide the support experience your customers deserve.

With information at-hand about SLA, priorities and other variables, plus queue management and filtering options, your support agents will always be focused on the most important tickets. Additionally, the advanced workflow helps you to automate assignments, alerts, emails and even start tasks.

Adapt Zoho Support to suit your business needs - custom fields, notifications, mail templates, define your own SLAs and workflows that suit your business. You can even integrate Zoho Support with other systems with our advanced API.

Specifications

Zoho Support Pricing

Benefits

Easy Setup
No Hidden Costs
Accessible 24x7
Pay-as-you-g(r)ow
Get an online view of the entire support process

User Reviews for Zoho Support

  Awesome Product

Hi this is sam.. Iam using Zoho Support for last 3 months and its excellent product , it will take care of your helpdesk.. The app which you can trust , Go for it no second thought .. Would refer to others

— Sam (7th of January)

  Affordable and robust

Zoho is known for its brilliant products! Also Zoho Support didn't disappoint me. With this app you can do your customer support easily by using the robust features. I use Zoho Support for managing my tickets. At the beginning I used to have a freemium account but very soon my company grew and I needed a paid plan.

— William Tice (3rd of July, 2012)

  Affordable customer support solution for SMBs and Startups

Zoho Support is relatively flexible and based on your business model, you can have your customers contact your support agents via phone, web form, email as well as self-service capabilities which you can embed on your web site to enable both you and your customers to monitor and track the request in the same real-time view.

— Michelle (19th of September, 2011)

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