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Zoho Support

Customer Support and Help Desk Software


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Key Features of Zoho Support

  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal
  • Social Media Support
  • Accounts and Contacts
  • Contracts and Service Level Agreements (SLAs)
  • Alerts and Notifications
  • Product Catalog
  • Customer Support Portal

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Overview of Zoho Support

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.

Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.

It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

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Quick Links

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Specifications

Intended Users: Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported: Mac, Web-based, Windows
Supported Countries: Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages: Chinese (Simplified), English, French, German, Japanese, Spanish
Categories:· Startup solutions Software · Customer Service Software · Help Desk and Ticket Management Software · IT Support Services Software · Customer Support Software · Feedback and Reviews Management Software · Issue Tracking Software

Zoho Support Pricing

Starting from: $25.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Free for 1 Agent
Enterprise $25/Agent/Month
Professional $12/Agent/Month

Benefits

Easy Setup
No Hidden Costs
Accessible 24x7
Pay-as-you-g(r)ow
Get an online view of the entire support process

User Reviews for Zoho Support

  Great Support

Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement.

— Gowdhaman J (14th of February 10:23)

  Robust Integrated Sales, Marketing and Operations

I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout. I have used it with increasing respect for years now.

— Jeri Vespoli (5th of February 09:16)

  Awesome Product

Hi this is sam.. Iam using Zoho Support for last 3 months and its excellent product , it will take care of your helpdesk.. The app which you can trust , Go for it no second thought .. Would refer to others

— Sam (7th of January, 2013 00:44)

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