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What is Zoho Support?
Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.
Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.
It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.
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Pricing
Free for 1 Agent Enterprise $25/Agent/Month Professional $12/Agent/Month
Categories: Startup solutions Software, Customer Service Software, Help Desk and Ticket Management Software, Support Services Software, Customer Support Software, Feedback Management Software, Issue Tracking Software
Watch Zoho Support in Action
Zoho Support is an intuitive, customizable and robust solution
Review by Keean on 2011-02-26
Zoho Support is an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming. Zoho Support offers configurable workflows, field customizations, email templates, webforms and many other configuration options. This unique capability allows a greater adoption of the solution in your organization. Employees can comfortably and efficiently utilize the software, which maximizes a company’s technology investment. Full Analyst review at http://www.getapp.com/evaluation-center/zoho-support-independent-analyst-review
Affordable customer support solution for SMBs and Startups
Review by Michelle on 2011-09-19
Zoho Support is relatively flexible and based on your business model, you can have your customers contact your support agents via phone, web form, email as well as self-service capabilities which you can embed on your web site to enable both you and your customers to monitor and track the request in the same real-time view.
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