Alcea Helpdesk Alternatives &amp; Competitors

(847)

Top features

Reporting & Statistics
5.0
Performance Metrics
5.0
Full Text Search
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$29/month

Value for money

4.4

0.6

5.0

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Help Desk

Features

Total

3

86

6

features in common

3

features in common

Claritysoft CRM user ratings

Functionality

(174)

Top features

Real-Time Notifications
5.0
For Small Businesses
5.0
Calendar Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Knowledge Base Management
N/A
Alerts/Escalation
N/A
Call Center Management
N/A

Pricing

Starting from

$49/month

Value for money

4.7

0.3

5.0

What users say about Claritysoft CRM's value for money

The customer service is OUTSTANDING and they are eager to assist with improvements and enhancements of the CRM. I am happy with this product and recommend it.

KH

Kelly H.

You will have nothing but positive feedback from this software, it is so useful, the email system, when you link it to your Outlook Calendar is amazing as well.

CD

Camille D.

Categories in common

Help Desk

Features

Total

6

75

6

features in common

6

features in common

InvGate Service Desk user ratings

Functionality

4.5

(110)

Top features

Service Level Agreement (SLA) Management
5.0
IT Asset Management
5.0
Help Desk Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Value for money

4.5

0.5

5.0

What users say about InvGate Service Desk's value for money

It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.

la

luis a.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Categories in common

Help Desk

Features

Total

2

72

6

features in common

2

features in common

Motion.io user ratings

Functionality

(25)

Top features

Role-Based Permissions
5.0
Chat/Messaging
5.0
Client Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Interaction Tracking
N/A
Call Center Management
N/A
Alerts/Escalation
N/A

Pricing

Starting from

$26/month

Value for money

4.7

0.3

5.0

What users say about Motion.io's value for money

It also enhances our ability to manage client tasks, allowing us to monitor progress, set deadlines, and ensure that all client requirements are met promptly and effectively.

FA

Faye A.

I love the ease and simplicity of setting it up and using it. I don't even have to record a tutorial for my clients.

EL

Emily L.

Categories in common

Help Desk

Features

Total

6

59

6

features in common

6

features in common

LiveChat user ratings

Functionality

4.5

(1.6K)

Top features

Real-Time Chat
5.0
Visual Analytics
5.0
Real-Time Reporting
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$24/month

Value for money

4.5

0.5

5.0

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Help Desk

Features

Total

6

90

6

features in common

6

features in common

Vision Helpdesk user ratings

Functionality

(35)

Top features

Mobile Access
5.0
Email Management
5.0
Alerts/Escalation
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$15/month

Value for money

4.5

0.5

5.0

What users say about Vision Helpdesk's value for money

Awesome experience with Vision Helpdesk and support from the team is also very quick and good.

MP

Manish P.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

DA

Daniel Alejandro M.

Categories in common

Help Desk

Features

Total

4

130

6

features in common

4

features in common

Freshservice user ratings

Functionality

(581)

Top features

Survey/Poll Management
5.0
Live Chat
5.0
License Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Interaction Tracking
N/A
Call Center Management
N/A

Pricing

Starting from

$29/month

Value for money

4.4

0.6

5.0

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Help Desk

Features

Total

6

212

6

features in common

6

features in common

Salesforce Service Cloud user ratings

Functionality

4.4

(766)

Top features

Call Scripting
5.0
File Sharing
5.0
Maintenance Scheduling
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$25/month

Value for money

4.2

0.8

5.0

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Help Desk

Features

Total

6

114

6

features in common

6

features in common

Canfigure user ratings

Functionality

(21)

Top features

Incident Management
5.0
Service Level Agreement (SLA) Management
5.0
Inventory Tracking
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$2,000/year

Value for money

4.7

0.3

5.0

What users say about Canfigure's value for money

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.

RL

RHONDA L.

Categories in common

Help Desk

Features

Total

5

77

6

features in common

5

features in common

HelpDesk user ratings

Functionality

(68)

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Call Center Management
N/A

Pricing

Starting from

$29/month

Value for money

4.3

0.7

5.0

What users say about HelpDesk's value for money

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

KW

Katarzyna W.

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

Categories in common

Help Desk

Features

Total

5

117

6

features in common

5

features in common

TOPdesk user ratings

Functionality

(91)

Top features

Customizable Fields
5.0
Service Level Agreement (SLA) Management
5.0
Reporting/Analytics
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Call Center Management
N/A

Pricing

Starting from

$66/month

Value for money

4.3

0.7

5.0

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

This has been a great innovation and development. Great customer support, which is really important.

RB

Rudy B.

Categories in common

Help Desk

Features

Total

3

174

6

features in common

3

features in common

Creatio CRM user ratings

Functionality

(122)

Top features

Task Management
5.0
Pipeline Management
5.0
Segmentation
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Call Center Management
N/A
Alerts/Escalation
N/A
Automated Routing
N/A

Pricing

Starting from

$25/month

Value for money

4.7

0.3

5.0

What users say about Creatio CRM's value for money

I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.

WL

Will L.

Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.

JS

Justin S.

Categories in common

Help Desk

Features

Total

6

429

6

features in common

6

features in common

Bitrix24 user ratings

Functionality

(862)

Top features

Client Database
5.0
Online Time Tracking
5.0
Drag & Drop
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$61/month

Value for money

4.2

0.8

5.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.

Delly S.

Categories in common

Help Desk

Features

Total

4

112

6

features in common

4

features in common

JIRA Service Management user ratings

Functionality

4.5

(677)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Knowledge Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Interaction Tracking
N/A
Call Center Management
N/A

Pricing

Starting from

$17.65/month

Value for money

4.3

0.7

5.0

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Help Desk

Features

Total

4

132

6

features in common

4

features in common

Atera user ratings

Functionality

(385)

Top features

Real-Time Reporting
5.0
Real-Time Updates
5.0
Diagnostic Tools
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Interaction Tracking
N/A
Call Center Management
N/A

Pricing

Value for money

4.7

0.3

5.0

What users say about Atera's value for money

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.

mc

matthew c.

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).

JM

Josh M.

Categories in common

Help Desk

Features

Total

4

194

6

features in common

4

features in common

NinjaOne user ratings

Functionality

(228)

Top features

Issue Auditing
5.0
Patch Testing
5.0
File Sharing
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Interaction Tracking
N/A
Call Center Management
N/A

Pricing

Value for money

4.7

0.3

5.0

What users say about NinjaOne's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

JW

Joshua W.

Categories in common

Help Desk

Features

Total

6

152

6

features in common

6

features in common

Alloy Navigator user ratings

Functionality

4.4

(60)

Top features

Inventory Management
5.0
Alerts/Escalation
5.0
Workflow Configuration
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$19/month

Value for money

4.5

0.5

5.0

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

JH

John H.

The ease of use, ability to customize the software to our needs and the fantastic support we receive.

SM

Stephen M.

Categories in common

Help Desk

Features

Total

6

226

6

features in common

6

features in common

EngageBay CRM user ratings

Functionality

(811)

Top features

Multi-Account Management
5.0
Customer Segmentation
5.0
Content Delivery
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Starting from

$14.99/month

Value for money

4.7

0.3

5.0

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Help Desk

Features

Total

4

122

6

features in common

4

features in common

HaloITSM user ratings

Functionality

(36)

Top features

Service Level Agreement (SLA) Management
5.0
Remote Access/Control
5.0
Third-Party Integrations
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

Interaction Tracking
N/A
Call Center Management
N/A

Pricing

Starting from

£45/month

Value for money

4.6

0.4

5.0

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.

WD

Wendy D.

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Owen W.

Categories in common

Help Desk

Features

Total

6

177

6

features in common

6

features in common

LiveAgent user ratings

Functionality

(1.6K)

Top features

Real-Time Monitoring
5.0
Email Templates
5.0
Customer Management
5.0

Alcea Helpdesk user ratings

Functionality

Unique features

No unique features

Pricing

Value for money

4.7

0.3

5.0

What users say about LiveAgent's value for money