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Aloha Cloud Logo

Software for managing payments and POS transactions

Last updated: April 2024

Aloha Cloud Reviews

Overall rating

3.7

/5

227

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.15/10

Reviews by rating

Suggested alternatives

toast-pos
square-point-of-sale
spoton-restaurant

Pros and cons

The front of house part of the system is very easy to use and I love that servers can do things like combine checks etc and help them work smarter and me more efficiently.
It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.
Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.
UNACCEPTIABLE wasting time and money for my business. Have complained to customer service for three months about these issues with no results.
The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees.
No apology for setting up the loyalty program wrong and creating a mess. You will spend hours setting up and fixing all the mistakes these ppl make.
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227 reviews

Recommended

DV
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Domonkos V.

Research, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Excellent Solution for Sales and Payment Support

Reviewed 8 months ago

We have attained big benefits from Aloha Cloud and there is consistency in the way platform delivers services.

Pros

The program helps in managing sales, where invoices are processed. Further, the customer assistance helps users, and complaints are effortlessly resolved.

Cons

There is maximum assistance from Aloha Cloud, and this resolves the challenges of sales, the security and the processing extensions.

Vendor response

Hi Domonkos. Thank you for sharing your experience with us.

PT
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Patrick T.

Restaurants, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Compare and run demos speak to other users

Reviewed 2 years ago

Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .

Pros

They promised a lot but deliver little.

Cons

System never worked as promised. Second party QR codes that you pat]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with

PC
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Pasquale C.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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21 year user!

Reviewed 2 years ago
Pros

Originally small company great service as they grew the worse the service got.

Cons

Customer service. They lost touch with my industry

DW
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Dave W.

Hospitality, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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2 good years 2 trash

Reviewed 2 years ago

1st 2 years went off without a hitch.. 2nd 2 years started simply by losing one of my kitchen printers. Fast forward I have no kitchen printers basically 2 working terminals out of 3 everyday we are resetting redirecting somehow trying to keep this piece of **** working Now I have a contract saying in 5 years I get all new stuff I'm currently 3 months away ,can't actually get a call back nobody wants to talk to you .FYI I am running window 7 keep in mind I only bought this 4 years ago brand new.

Pros

Easy Of use. Back of the house Simple The program wants me to keep writing here evidently they are looking for more positive things to say about their company good computer trick

Cons

People behind it Help desk knows nothing my managers are telling them how to do things

LH
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Lori H.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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NCR Silver for Small Business

Reviewed 3 years ago

The up-time and use of the software is good. Easy to get started with new team members. Back-end functionality needs work. Overall it doesn't cause us too many headaches, so more positive than negative.

Pros

The POS portion of NCR Silver is very easy to use. New team members are easily able to understand the categories and screens. Takes advantage of common iPad functionality. Easy to update products and prices. Friendly interface.

Cons

The back-end functionality of NCR Silver is lacking. Inventory management is slow and cumbersome. Email templates and functionality are outdated. Lack of social media integration and easy ecommerce integration in emails.

CS
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Courtney S.

Restaurants, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Restaurant Software

Reviewed 4 years ago

My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used a few different ones and this one is by far my favorite. It's very easy on the back and front end. I do wish the customer service was easier to reach, it takes a while to get ahold of them. However, the software is so user friendly you probably won't need customer service much.

Pros

The best feature about this product is the ease of use. Aloha is extremely simple which makes it easier for new employees who have never served before. The layout is very blocky so that it's easy to read and click. This is true for both computer and mobile devices.

Cons

My least favorite thing about Aloha is that you can't do everything on the mobile app that you can do on the computer. Our servers use mainly the mobile apps, as they are going into theater auditoriums to take orders. It would be nice if you could do ALL functions on both mobile and computer.

AV
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Andrew V.

Restaurants, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great back office product

Reviewed 4 years ago

Absolutely great across the board

Pros

All aspects of back office management is well integrated into one platform.

Cons

Sometimes has long lags in between screens.

AM
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Andrew M.

Restaurants, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My Review

Reviewed 4 years ago

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

SK
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Scott K.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy Choice

Reviewed 4 years ago

I've had great experiences with Aloha over the years. Customer support knows when to escalate issues and generally the response times are quick. The software is easy to learn for FOH and back office manager functions are intuitive.

Pros

Aloha has the capability to handle any concept protype in development then seamlessly transition into multi-units. Reporting structure is best in class with unit level metrics remaining a priority.

Cons

NCR Aloha is one of the pricier options which should really only be utilized with multi units. It's too robust and complicated for the average mom and pop place.

BB
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Brent B.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aloha for Restaurant Chains

Reviewed 4 years ago

Overall very positive, my rep responds to issues quickly. The helpdesk at night and on weekends needs further training to resolve issues quicker.

Pros

The Aloha system is easy to use, easy to update, and is stable.

Cons

I would like to see Aloha partner with large delivery companies to develop a seem less software addition for incoming orders. It also would be nice to see Configuration Center have an option for live screen view when you are building out menus.

kg
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kelly g.

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good for certian business

Reviewed 5 years ago

Its been id rate a 7 out of 10. It has helped but it is also limited.

Pros

It is easy to have quick categories to use with this software, see your sale results and send out email promotions. You can use it mobile which is nice.

Cons

You cant really use it for repair store its more for a restaurant based business. Its hard to keep up with warranties and it is limited with customer info notes in the main software mobile.

GM
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Gabriel M.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Needs a major overhaul

Reviewed 5 years ago

Aloha has potential but overall all is cumbersome to use and not efficient.

Pros

Aloha has features that make it easy to adjust pricing and add menu items to tickets. It’s is simple to split checks and take multiple payment methods for an order.

Cons

It is complicated to customize an order of the presets for an item are not programmed in. Deleting or voiding items is not simple and you cannot easily combine tickets. The sales ring in through aloha do not always show up in the main accounting software used by our company.

CO
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Chris O.

Computer Networking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Still the "GOTO" program for my business....

Reviewed 5 years ago
Pros

NCR Silver has been a great program for my business as its reliability is incredible- I don't think NCR has ever been down in the years I have been using it. The user interface is very intuitive and even when off-line (ISP down), once it connects up it re-sync's with their main system and all is well. We highly recommend it to all who ask who we use.

Cons

Honestly, the issues that it has, in my opinion, I have submitted general inquiries and they have actually corrected them in a format that helps all connected- haven't found any issues that I dislike enough to warrant a "dislike".

JM
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Jerry M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Solid software but not as versatile as hoped

Reviewed 5 years ago

The POS system, like others, allows me to track business flow when not in the store.

Pros

NCR's back office is easily navigated. It is feature rich in many areas, excelling in variations. The modifier portion of the software is decent, but could use some work so that it could be used as a single add on for several items as well as modified price times quantity.

Cons

Can not customize the customer information that you wish to have at a glance. Can not set up tax exempt customers for automatic tax exemption. Can not readily link inventory to my existing website. Can not set up scannable customer ID cards readily. Can not see inventory at a glance for quick inventory checks on items. Will not print directly to Dymo Labeler for price tags from back office as Square will when receiving inventory. Can not set up coupon codes for printable coupons, must set up an offer to apply to everyone. Sales team said these were all included in the purchase, but were not. Expensive software, overall less feature rich than Square but 33% higher per month.

mp
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michael p.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Problematic

Reviewed 5 years ago

Completely mixed bag, usually negative. I especially disliked the phone call I received from NCR EMV development lead when I complained about th EMV pad being defective junk last year. The call was very rude and unprofessional.

Pros

Cloud based POS with automated email receipts that also sends out automated coupons for marketing. Remote inventory management for adding new SKUs and UPCs.

Cons

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only. 2) NO CONTACTLESS PAYMENT FEATURES! 3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

LH
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Leigh H.

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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No Longer Flying Blind

Reviewed 5 years ago

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Pros

The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.

Cons

I have no complaints about this software. And I used to implement software for a Fortune 20 company.

KE
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Kristi E.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unresolved issues and expensive

Reviewed 6 years ago

It is handy with reachingnour customers and very user friendly for our staff. We have a really hard time with our retail product growing and needing a barcode scanner but we don’t want to pay NCR more money when we have other issues with them that are not being resolved. It is also expensive. Some other businesses like ours use square and have no issues and have no monthly cost for the service, just merchant fees, which we also have in addition to our fees with NCR.

Pros

Very easy to use. Easy to retain customer contact info.

Cons

We’ve had quite a few unresolved and recurring issues with our credit card processing.

VT
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Veeka T.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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NCR Silver

Reviewed 6 years ago

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pros

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

CB
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CJ B.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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System Hasn't Evolved In Several Years

Reviewed 6 years ago

Customer service has gotten worse over the last few years and most reps really don't have solutions to anything that isn't basic.

Pros

Very intuitive to use and everything is cloud based.

Cons

The overall system hasn't evolved in 2+ years since we started using it. It's not compatible with Shopify nor is it friendly to any outside developers. There is not a transfer function between stores and the overall reporting is just basic.

RA
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Robert A.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best POS enterprise on market

Reviewed 6 years ago

Have used over 4 different POS enterprises. Aloha and NCR is best service and options no questions asked

Pros

Have used full service, QSR, and mobile pos products and always have been satisfied. Hosted services are a huge plus. Customer support is always painless and quick to produce a solution.

Cons

A little pricey but worth paying. If app is implemented it is based off POS database making some changes to the app not feasible

NS
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Nichole S.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aloha! Hello!

Reviewed 7 years ago
Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

JU
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Julia U.

Restaurants, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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15+ years experience using Aloha POS

Reviewed 7 years ago

Aloha used to be more an industry standard but they are falling behind the times due to outdated software and ease of integration.

Pros

Ease of usability for Front of house Reliable Industry Standard/ Familiarity Good customer service if you pay for that service

Cons

Outdated software Limited additional software upgrades Lack of reporting options/ We use secondary program to generate reports (CTUIT)

VS
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Vince S.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of use Software

Reviewed 8 years ago

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

KI
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Keiko I.

Restaurants, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not trust companies which has been through lots of mergers, very unreliable.

Reviewed 8 years ago

I would like to ask... Before being bought or being merged, have you ever thought of upgrading and improving the system, quality of customer service?

Pros

They have all the basic functions. I don't really have a good thing to say about this company and system.

Cons

Legacy system, not user-friendly. The color of the screen is also ancient. Never seen a customer service response this bad. We run a restaurant, and time is money.

PM
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Peter M.

Restaurants, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It always comes down to service

Reviewed 8 years ago

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should. Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.