AltaPoint Reviews - Pros & Cons, Ratings & more

PrognoCIS

ChartLogic EHR

NextGen Office

AltaPoint is a comprehensive practice management software designed to streamline the operations of growing medical practices. The software offers an interface that provides access to essential features such as patient information, billing and ledgers, notes, documents, and appointment scheduling. AltaPoint also includes insurance billing capabilities, allowing practices to manage primary, secondary, and tertiary insurance claims.

AltaPoint

Linux

Web-based

Windows

The staff has been helpful in trying to fix these things and are trying to get IT help involved for more major fixes. It's very nice to have the system online because you can access it from anywhere.

Technical support has been very helpful in aiding us with any issues that may arise. They are very thorough in making sure our issues are resolved promptly and efficiently.

Receptionist

Altapoint is super beneficial to use for all healthcare fields, I would recommend this program to all medical staff.

I like that our rep is quick to call back to help address questions or problems with the product. Our billing specialist likes the batching feature.

Chiropractor

I have had your software for 14 years and up until the company was bought out from the original owners in Salt Lake City, it was a good software program.

We have been using Altapoint since 2005 when we first opened. I have trained lots of employees on Altapoint and it is very user friendly.

AltaPoint's functionality helps get staff proficient quickly. The learning curve and months of learning and adjusting is eliminated - almost entirely.

As the office manager, I'm often unsure of who I should be contacting. There seem to be too many people/companies involved in the process of electronic billing.

I know how it works and I don't need to be trained. Horrible customer service.

I have used Altapoint Medical - The Patient Accounting, MANAGEMENT software since 1999.  I have found the software the most user friendly of all of the programs I have tried and unwisely spent many dollars unnecessarily.
I never had to pay for on site training. I did pay for initial backup support time for a few months in 1999.
The multi user software has away of making all staff accountable and work as a team.
I purchased one upgrade in about 2012 and went to a single user license with my downsizing for family reasons.  I had no problems.
I  have also used APEX EDI clearing House since my inception with Altapoint.  I have more support and one on one help with APEX EDI than any one can imagine with getting all ERA'S in one sight. I continue to pay a monthly fee for all clearing House services & support I need. 
I will always be thankful for the opportunity to work with both Altapoint Medical & APEX EDI.  In today's times it is hard to feel you have a partner with your best interest in mind. My Altapoint Patient Management system has always made me feel I truly worked with a dedicated Team.

ALTAPOINT MEDICAL Software Multi-User and Single-User Experience

Good starter software because the company will walk you thru whatever and whenever. 

Good software but a bit outdated and has no EHR

I have had your software for 14 years and up until the company was bought out from the original owners in Salt Lake City, it was a good software program.  After the sale the software and the customer service got a lot worse.  In the past year the updates that I have downloaded have eliminated features of previous versions that worked without a problem.  Features like carrying a diagnosis forward, and symptom dates would flow seamlessly to the following month.  Now the new versions you can't get that to happen on all patients.  I called the company on numerous occasions and their response was I was wrong that it never did that before.  I had the tech person on my computer and showed him how it did on some patients and not others and he relented and agreed that it was not working properly.  I allowed him to copy my patient file and he told me he would work on it and get back to me.  He never got back to me and it is now a month later.  Instead I got an email from a supervisor that I need more training.  I have been using the software for 14 years.  I know how it works and I don't need to be trained.  Horrible customer service!   Horrible!!!!!

Your software is terrible

I think that the AltaPoint software is very easy to use. I only use it for billing though. I have version 11.00.34 now, which has now been upgraded to version 14. This is the second time I have purchased AltaPoint. I have been using AltaPoint for about 12 years.

The implementation from me hosting my system to online was easy. There are a couple of things that need to be fixed, such as the forms do not print right. Hopefully it won't be too long to have these issues resolved. The staff has been helpful in trying to fix these things and are trying to get IT help involved for more major fixes.  

It's very nice to have the system online because you can access it from anywhere.

In relation to various PM and EHR's out there, this system is quick, efficient, easy to install and train, and reliable. I believe the AltaPoint product has for years been reliable, and we always seem to come back to it. All of the additional bells and whistles many other products offer are not typically utilized in the end when put into operation. 

AltaPoint's functionality helps get staff proficient quickly. The learning curve and months of learning and adjusting is eliminated - almost entirely. We have played with hosted and local services and both run like a charm. Most especially when working with Intuitive Solutions as their reseller and support unit!!

In place of providing support they want me to purchase upgrade

ALTAPOINT IS OKAY 

Clunky but it works

We are a busy pediatric office. We have been using Altapoint since 2005 when we first opened. I have trained lots of employees on Altapoint and it is very user friendly. The employees pick up the system quickly, whether it be front desk and dealing with making appointments and adding new patients, or the nurse with inputting vitals and labs. 

Technical support has been very helpful in aiding us with any issues that may arise. They are very thorough in making sure our issues are resolved promptly and efficiently. We are very satisfied users with Altapoint and their support team. We will continue to use them in the future to come. 

A bit trying

The Altapoint support team continues to over deliver.  We have great service, prompt response and a positive 'Can Do' attitude.

Altapoint Support Excellent

Altapoint is great!

Overall pleased just want more plug in type modules for different areas of practice which is what they are working on.

I am the director of medical billing company, and I have been using AltaPoint for over 6 years. The system is very easy to use. It has a very short learning curve for when I hire new staff, and my charge entry staff love how quickly they can get charges entered over some of the other programs we use. I always recommend it to friends in the industry.  

My experience with dealing with the AltaPoint staff have been excellent. They are very knowledgeable, extremely professional and very pleasant to talk to. 

Now in regards to the upgrade and implementation team, I don't have much to say. I have not seen any drastic changes in the way I use the system.

AltaPoint Reviews

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