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BestNotes

Cloud based electronic health records solution for clinics

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Table of Contents

Is this product right for your business?

Find out with a

BestNotes - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: May 2026

BestNotes overview

Based on 198 verified user reviews

What is BestNotes?

BestNotes is a mental health EHR solution with key features that include HIPAA compliance, charting, and more.

Who uses BestNotes?

By industry, BestNotes reviewers are most commonly professionals in mental health care (58%). The most frequent use case for BestNotes cited by reviewers is substance abuse EMR (37% of reviewers).

Starting price

13per user /
per month

view pricing plans

Pros & Cons

Patient Management

Customer Support

Note Taking

Ease of Use

Reporting

BestNotes’s user interface

Ease of use rating:

4.5

(198)

BestNotes review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(74)

5(122)

What do users say about BestNotes?

Users say BestNotes offers strong customer support, customizable documentation, and efficient note-taking, which helps streamline client and patient management. They appreciate the secure storage of records, helpful training resources, and responsive staff, making onboarding and troubleshooting easier. They find the system reliable for organizing files, scheduling, and managing treatment plans. Some mention the platform is easy to train new staff on and adapts well to different workflows.

Reviewers indicate the interface feels outdated and navigation can be unintuitive, leading to frustration and a steep learning curve. They report frequent glitches, slow performance, and limited customization options, especially for templates and assessments.

Select to learn more

Who uses BestNotes?

Based on 198 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Mental Health Care

Hospital & Health Care

Health, Wellness and Fitness

Individual & Family Services

Others

Use cases

Substance Abuse EMR

Mental Health

Mental Health EHR

Electronic Medical Records

Patient Case Management

BestNotes's key features

Most critical features, based on insights from BestNotes users:

HIPAA compliant

4.9

(82)

Document management

4.6

(63)

Patient portal

4.2

(9)

Charting

4.6

(64)

Initial assessments

4.0

(1)

Medical billing

4.1

(21)

Claims management

5.0

(3)

E-Prescribing

5.0

(2)

All BestNotes features

Features rating:

4.4

(198)

Activity tracking

(0)

API

(0)

Appointment management

4.6

(5)

Appointment scheduling

4.6

(52)

Assessment management

(0)

Automated scheduling

5.0

(1)

Billing & invoicing

4.8

(4)

Calendar management

4.5

(36)

Case management

(0)

Charting

4.6

(64)

Claims management

5.0

(3)

Client management

(0)

Client portal

4.0

(1)

Coding assistance

(0)

Compliance management

(0)

Compliance tracking

4.7

(3)

Confirmations/Reminders

(0)

Contact management

(0)

Customizable forms

(0)

Customizable reports

5.0

(1)

Customizable templates

4.3

(18)

Decision support

4.6

(11)

Document management

4.6

(63)

Document storage

4.8

(13)

Drug reference database

(0)

Electronic signature

4.5

(10)

Employee management

5.0

(1)

EMR/EHR

4.6

(48)

E-Prescribing

5.0

(2)

For healthcare

(0)

For mental/behavioral health

4.8

(22)

Forms management

4.8

(4)

For psychiatrists

(0)

For substance abuse therapy

4.6

(17)

Group Notes

(0)

Handwriting recognition

(0)

HIPAA compliant

4.9

(82)

Initial assessments

4.0

(1)

Invoice management

(0)

Meaningful use certified

(0)

Medical billing

4.1

(21)

Medication management

4.8

(6)

Multi-Location

(0)

Multi-Provider practice

(0)

Notes management

(0)

ONC-ATCB certified

3.0

(1)

Patient portal

4.2

(9)

Patient records management

4.9

(18)

Physician management

(0)

Practice management

4.0

(1)

Progress notes

4.9

(8)

Progress reports

5.0

(2)

Progress tracking

(0)

Real-Time reporting

(0)

Records management

5.0

(1)

Referral tracking

(0)

Reminders

4.5

(2)

Reporting & statistics

3.8

(12)

Role-Based permissions

4.6

(13)

Scheduling

(0)

Self service portal

(0)

Task scheduling

(0)

Template management

5.0

(2)

Therapy notes

4.6

(16)

Treatment planning

4.5

(29)

Workflow management

5.0

(1)

BestNotes alternatives

BestNotes

4.5

(198)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.5

Customer Support

4.7

CounSol.com

4.7

(829)

visit website

Starting from

49.95

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.9

Jane

4.8

(507)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

TherapyNotes, LLC

4.7

(962)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.6

Customer Support

4.7

BestNotes pricing

Value for money rating:

4.5

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

1-10 Users

/user

Per month

Features included:

Month-to-Month Contract
No Upfront Fees
Unlimited Data
Unlimited Support

11-100 Users

/user

Per month

Features included:

Month-to-Month Contract
No Upfront Fees
Unlimited Data
Unlimited Support

101+ Users

/user

Per month

Features included:

Month-to-Month Contract
No Upfront Fees
Unlimited Data
Unlimited Support

User opinions about BestNotes price and value

Value for money rating:

4.5

(198)

To see what individual users think of BestNotes's price and value, check out the review snippets below.

“I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs.”

Justin P.

Director of Operations

“We use other products for the patient portal in terms of documents (besides appointment reminders), so I can't provide a comprehensive review on it.”

Dr. M.

Director of Clinical Operations

BestNotes integrations (3)

Integrations rated by users

We looked at 198 user reviews to identify which products are mentioned as BestNotes integrations and how users feel about them.

EZClaim

Integration rating: 5.0 (2)

“Therapists need to get paid too and this integration was flawless”

Mary N.

Billing Company Owner

Availity

Integration rating: 4.0 (1)

“This is the platform the VA uses for claims.”

Raquel S.

Founder and CEO

Google Alerts

Integration rating: 3.0 (1)

“Utilizamos muito para métricas de dispositivos essenciais”

Rhyan M.

Estagiário de TI

Other top integrations

Millennium

ALERE

BestNotes customer support

What do users say about BestNotes customer support?

Customer support rating:

4.7

We analyzed verified user reviews to identify positive and negative aspects of BestNotes customer support.

Widespread user sentiment highlights the exceptional responsiveness and promptness of the BestNotes support team.

A significant portion of users appreciate the knowledgeable and patient staff who educate and guide them through issues.

Frequently reported by users, support is easily accessible via phone or online, with minimal wait times and immediate assistance.

Broad user base values the individualized care and willingness of BestNotes support to resolve concerns and provide ongoing training.

Support options

24/7 (live rep)

Faqs/forum

Email/help desk

Phone support

Knowledge base

Chat

Training options

Webinars

Live online

Videos

Documentation

To see what individual users say about BestNotes's customer support, check out the review snippets below.

Justin P.

Director of Operations

“The customer support is excellent; when I have an issue I get to talk to a human right away, and you've usually got an answer for me.”

Victor D.

Owner

“Scheduling can be a big barrier for clients getting services, as providers are quite busy and cannot answer their phone any given moment.”

Rachel A.

Outpatient Supervisor

BestNotes FAQs

Q. Who are the typical users of BestNotes?

BestNotes has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money

Q. What is BestNotes used for?

BestNotes is a cloud based HIPAA compliant customer relationship management and electronic health record database system designed specifically for the behavioral health and substance abuse industry. The primarily caters to small to midsized clinics and medical institutes. The solution helps to streamline practice workflow across clinics and other medical institutes. BestNotes EHR module includes customizable templates and allows doctors and staff to maintain patient’s history, create and review treatment plans, build groups and share notes within the group members. The product can also setup one source of data entry to eliminate data duplication. The suite allows patients to build profiles and save their health information on the portal. Further, the medical professionals can directly communicate with the patients through the portal and book next appointment with them through integrated calendar feature. Through patient ledger feature, management can track patient charges, credit payment and create billing statements in the name of the patient. It also offers e-prescription feature through which prescriptions are directly sent to pharmacy with option for controlled substances. BestNotes offer mobile based app for Android and iOS user which has features such as client management, task scheduling, digitally signing documents and share note. The solution comes with a flat monthly pricing model and does not require any upfront fees.

Q. Does BestNotes support mobile devices?

BestNotes supports the following devices:
iPhone, iPad, Android

Q. What level of support does BestNotes offer?

BestNotes offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat