App comparison

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BMC Helix ITSM Logo

BMC Helix ITSM

4.1
(113)

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IT service and IT asset management software

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(1)

BMC Helix ITSM Alternatives & Competitors

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Integrated with


Industry


Company size


ServiceNow logo

ServiceNow

4.5
(136)

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
BMC Helix ITSM logo

3

66

3

features in common

3

features in common

ServiceNow logo

ServiceNow's unique features

  • Automated Routing

  • Workflow Configuration

  • Asset Lifecycle Management

  • Issue Auditing

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

ServiceNow logo
4.2

0.3

BMC Helix ITSM logo
3.9

What users say about ServiceNow's value for money

It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.

Categories in common

Cherwell Service Management logo

Cherwell Service Management

4.4
(162)

Customizable IT service management solution

Features

Total

Cherwell Service Management logo
BMC Helix ITSM logo

3

64

3

features in common

3

features in common

Cherwell Service Management logo

Cherwell Service Management's unique features

  • Supplier Management

  • Dashboard Creation

  • Project Planning

  • API

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$189/month

Value for money

Cherwell Service Management logo
4.4

0.5

BMC Helix ITSM logo
3.9

What users say about Cherwell Service Management's value for money

It's slow, clunky, looses my actions constantly. Submitting a change request is an arcane ritual of pain and suffering to ensure it gets through all the channels.
Very good user group community that free contributes mApps that significantly enhance functionality. Also has excellent business partners supporting a wide array of services.

Categories in common

TOPdesk logo

TOPdesk

4.6
(49)

Help desk & service management

Features

Total

TOPdesk logo
BMC Helix ITSM logo

3

102

3

features in common

3

features in common

TOPdesk logo

TOPdesk's unique features

  • Technician Management

  • Widgets

  • Task Progress Tracking

  • Workflow Configuration

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.6

BMC Helix ITSM logo
3.9

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus

4.3
(172)

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
BMC Helix ITSM logo

3

76

3

features in common

3

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus' unique features

  • Asset Lifecycle Management

  • Task Management

  • Customer Support

  • Categorization/Grouping

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$120/year

Value for money

ManageEngine ServiceDesk Plus logo
4.2

0.3

BMC Helix ITSM logo
3.9

What users say about ManageEngine ServiceDesk Plus' value for money

Its integration with Active Directory allows for easy and seamless log in and authentication which makes the experience wonderful.
Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
JIRA Service Management logo

JIRA Service Management

4.4
(330)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
BMC Helix ITSM logo

3

106

3

features in common

3

features in common

JIRA Service Management logo

JIRA Service Management's unique features

  • Activity Tracking

  • Widgets

  • Workflow Configuration

  • Prioritization

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$0/month

Value for money

JIRA Service Management logo
4.2

0.3

BMC Helix ITSM logo
3.9

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo

Freshservice

4.5
(469)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
BMC Helix ITSM logo

3

132

3

features in common

3

features in common

Freshservice logo

Freshservice's unique features

  • Project Tracking

  • Email Management

  • Client Portal

  • Surveys & Feedback

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$19/month

Value for money

Freshservice logo
4.5

0.6

BMC Helix ITSM logo
3.9

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SysAid logo

SysAid

4.5
(373)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
BMC Helix ITSM logo

3

107

3

features in common

3

features in common

SysAid logo

SysAid's unique features

  • Dashboard

  • Asset Lifecycle Management

  • Real Time Reporting

  • Patch Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

SysAid logo
4.5

0.6

BMC Helix ITSM logo
3.9

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
BMC Helix ITSM logo

3

186

3

features in common

3

features in common

EcholoN logo

EcholoN's unique features

  • Role-Based Permissions

  • Contact Database

  • Maintenance Scheduling

  • Customizable Branding

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

ChangeGear logo

ChangeGear

4.0
(50)

Comprehensive change and service management.

Features

Total

ChangeGear logo
BMC Helix ITSM logo

3

76

3

features in common

3

features in common

ChangeGear logo

ChangeGear's unique features

  • Issue Scheduling

  • Approval Workflow

  • Single Sign On

  • Reporting/Analytics

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

ChangeGear logo
4.1

0.2

BMC Helix ITSM logo
3.9

What users say about ChangeGear's value for money

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.
SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(530)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
BMC Helix ITSM logo

3

95

3

features in common

3

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk's unique features

  • Rules-Based Workflow

  • Widgets

  • Maintenance Management

  • Multi-Channel Communication

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.6

BMC Helix ITSM logo
3.9

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Deepser logo

Deepser

4.5
(12)

IT service desk, ticketing, and asset management software

Features

Total

Deepser logo
BMC Helix ITSM logo

3

125

3

features in common

3

features in common

Deepser logo

Deepser's unique features

  • Help Desk Management

  • Supplier Management

  • Compliance Management

  • Prioritization

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

Deepser logo
4.6

0.7

BMC Helix ITSM logo
3.9

What users say about Deepser's value for money

Nothing in particular or it is too early to find defects.
Deepser and Device 42 a complete solution for ticketing and asset management.

Categories in common

Spiceworks logo

Spiceworks

4.4
(521)

Server and website monitoring software

Features

Total

Spiceworks logo
BMC Helix ITSM logo

3

51

3

features in common

3

features in common

Spiceworks logo

Spiceworks' unique features

  • Reporting/Analytics

  • Network Analysis

  • Issue Scheduling

  • Help Desk Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

Spiceworks logo
4.6

0.7

BMC Helix ITSM logo
3.9

What users say about Spiceworks' value for money

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.

Categories in common

BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
BMC Helix ITSM logo

3

107

3

features in common

3

features in common

BOSSDesk logo

BOSSDesk's unique features

  • Workflow Management

  • Compliance Management

  • Real Time Reporting

  • Service Catalog

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.7

BMC Helix ITSM logo
3.9

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
Issuetrak logo

Issuetrak

4.5
(172)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
BMC Helix ITSM logo

3

111

3

features in common

3

features in common

Issuetrak logo

Issuetrak's unique features

  • Customizable Reports

  • Issue Management

  • Compliance Management

  • Task Progress Tracking

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$59/month

Value for money

Issuetrak logo
4.5

0.6

BMC Helix ITSM logo
3.9

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
HaloITSM logo

HaloITSM

4.7
(31)

ITSM solution for managing incidents & assets

Features

Total

HaloITSM logo
BMC Helix ITSM logo

3

135

3

features in common

3

features in common

HaloITSM logo

HaloITSM's unique features

  • Data Mapping

  • Support Ticket Management

  • Project Management

  • Audit Trail

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$49/month

Value for money

HaloITSM logo
4.6

0.7

BMC Helix ITSM logo
3.9

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.
SeamlessDesk logo

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

Features

Total

SeamlessDesk logo
BMC Helix ITSM logo

3

108

3

features in common

3

features in common

SeamlessDesk logo

SeamlessDesk's unique features

  • Help Desk Management

  • Compliance Management

  • Workflow Configuration

  • Inspection Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$0

Value for money

SeamlessDesk logo
4.8

0.9

BMC Helix ITSM logo
3.9

What users say about SeamlessDesk's value for money

The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.
We utilize the product primarily for phone-based helpdesk/support for end-users. The 'best' thing about the software is that it improves our teamwork-capabilities for making our customers happy.
Device42 logo

Device42

4.8
(54)

Automated IT infrastructure visualization & management tools

Features

Total

Device42 logo
BMC Helix ITSM logo

1

53

3

features in common

1

features in common

Device42 logo

Device42's unique features

  • Asset Tracking

  • Data Import/Export

  • SSL Security

  • Reporting/Analytics

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • Incident Management

  • Problem Management

Pricing

Starting from

$0

Value for money

Device42 logo
4.9

1.0

BMC Helix ITSM logo
3.9

What users say about Device42's value for money

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
The support is great and helps us when we have both large and small questions. The dependency chart is appreciated by our change manager.

Categories in common

CloudBlue PSA logo

CloudBlue PSA

4.5
(23)

The next generation of professional services automation.

Features

Total

CloudBlue PSA logo
BMC Helix ITSM logo

3

298

3

features in common

3

features in common

CloudBlue PSA logo

CloudBlue PSA's unique features

  • Customizable Invoices

  • Online Time Clock

  • Social Media Integration

  • Relationship Tracking

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

CloudBlue PSA logo
4.3

0.4

BMC Helix ITSM logo
3.9

What users say about CloudBlue PSA's value for money

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
Atera logo

Atera

4.6
(244)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

Atera logo
BMC Helix ITSM logo

3

131

3

features in common

3

features in common

Atera logo

Atera's unique features

  • Two-Factor Authentication

  • Performance Monitoring

  • Vulnerability Scanning

  • Configuration Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$99/month

Value for money

Atera logo
4.7

0.8

BMC Helix ITSM logo
3.9

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.
NinjaOne logo

NinjaOne

4.9
(158)

The Easiest-to-Use Unified IT Operations Solution

Features

Total

NinjaOne logo
BMC Helix ITSM logo

3

177

3

features in common

3

features in common

NinjaOne logo

NinjaOne's unique features

  • Application Security

  • Audit Management

  • Monitoring

  • Usage Tracking/Analytics

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$3/month

Value for money

NinjaOne logo
4.8

0.9

BMC Helix ITSM logo
3.9

What users say about NinjaOne's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Rescue logo

Rescue

4.6
(145)

Remote support for helpdesks, call centers and organizations

Features

Total

Rescue logo
BMC Helix ITSM logo

3

67

3

features in common

3

features in common

Rescue logo

Rescue's unique features

  • Live Chat

  • Computer Telephony Integration

  • Campaign Management

  • Screen Sharing

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$108.25/month

Value for money

Rescue logo
4.2

0.3

BMC Helix ITSM logo
3.9

What users say about Rescue's value for money

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

Categories in common

Agiloft logo

Agiloft

4.9
(33)

Agile Contract Management that works the way you do

Features

Total

Agiloft logo
BMC Helix ITSM logo

3

78

3

features in common

3

features in common

Agiloft logo

Agiloft's unique features

  • Compliance Management

  • Multi-Language

  • Task Management

  • Support Ticket Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Value for money

Agiloft logo
4.8

0.9

BMC Helix ITSM logo
3.9

What users say about Agiloft's value for money

Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG. By far the strongest aspect of Agiloft is its ease of customization.
Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability.

Categories in common

fySales logo

fySales

(0)

Customer and sales management tool with custom integration

Features

Total

fySales logo
BMC Helix ITSM logo

0

34

3

features in common

0

features in common

fySales logo

fySales' unique features

  • Scheduling

  • Facility Scheduling

  • Quotes/Estimates

  • Customer Database

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • Problem Management

  • Change Management

  • Incident Management

Categories in common

TOPIA logo

TOPIA

4.9
(17)

Simplified Vulnerability Remediation

Features

Total

TOPIA logo
BMC Helix ITSM logo

1

95

3

features in common

1

features in common

TOPIA logo

TOPIA's unique features

  • Event Tracking

  • Compliance Management

  • Risk Scoring

  • Real-time Updates

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • Change Management

  • Problem Management

Pricing

Starting from

$4,800/month

Value for money

TOPIA logo
5.0

1.1

BMC Helix ITSM logo
3.9

What users say about TOPIA's value for money

The automated patching and patch triggers are nice to use. Overall, the automation proves to be a great capability.
Easy to use service, great and intuitive UI and great support.

Categories in common

VIZOR License Manager logo

VIZOR License Manager

5.0
(1)

License Manager: Administration, Compliance and Optimization

Features

Total

VIZOR License Manager logo
BMC Helix ITSM logo

0

13

3

features in common

0

features in common

VIZOR License Manager logo

VIZOR License Manager's unique features

  • Access Controls/Permissions

  • Portable License

  • Configuration Management

  • Product Activation

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • Problem Management

  • Change Management

  • Incident Management

Categories in common

Vitado by Certero logo

Vitado by Certero

(0)

View, manage & optimize Multi-Cloud IaaS, PaaS, AWS & Azure

Features

Total

Vitado by Certero logo
BMC Helix ITSM logo

0

67

3

features in common

0

features in common

Vitado by Certero logo

Vitado by Certero's unique features

  • Compliance Management

  • Monitoring

  • Approval Process Control

  • Drag & Drop

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • Problem Management

  • Change Management

  • Incident Management

Categories in common

Splunk Enterprise logo

Splunk Enterprise

4.6
(159)

Machine data management and analytics

Features

Total

Splunk Enterprise logo
BMC Helix ITSM logo

2

138

3

features in common

2

features in common

Splunk Enterprise logo

Splunk Enterprise's unique features

  • Data Mining

  • Endpoint Management

  • Data Security

  • Investigation Management

BMC Helix ITSM logo

BMC Helix ITSM's unique feature

  • Problem Management

Pricing

Starting from

$1,800/year

Value for money

Splunk Enterprise logo
4.3

0.4

BMC Helix ITSM logo
3.9

What users say about Splunk Enterprise's value for money

I feel debugging is difficult. Drop down or drag and drop functions should be made available because it's difficult to keep track and remember syntax of functions and it's usage.
A very effective log analyzer and the part I love most is the infrastructure monitoring. A proactive monitor and alert generator for our Critical Production Environment.

Categories in common

Zendesk Suite logo

Zendesk Suite

4.4
(3.1K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
BMC Helix ITSM logo

3

179

3

features in common

3

features in common

Zendesk Suite logo

Zendesk Suite's unique features

  • Customer Complaint Tracking

  • Blended Call Center

  • Screen Sharing

  • Release Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • No unique features

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.1

0.2

BMC Helix ITSM logo
3.9

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

Categories in common

Limble CMMS logo

Limble CMMS

4.9
(171)

Modern mobile CMMS for companies and facilities of all sizes

Features

Total

Limble CMMS logo
BMC Helix ITSM logo

1

154

3

features in common

1

features in common

Limble CMMS logo

Limble CMMS's unique features

  • Job Management

  • SKU/UPC Codes

  • Depreciation Management

  • Parts Management

BMC Helix ITSM logo

BMC Helix ITSM's unique features

  • Change Management

  • Problem Management

Pricing

Starting from

$50/month

Value for money

Limble CMMS logo
4.9