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CA Service Desk Manager Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.09/10
Pros and cons
The communities are helpful and most of the folks there are very nice.
Big and powerful software suite, capable of solving all your ITSM needs, with huge complexity.
It was very simple to assign very specific access privileges to different users. We accomplished a robust and fully functional integration of our monitoring alerts for ticket creation.
From a UI perspective the software is a train wreck. Most of our service agents hate it.
It is terribly resource hungry, the client frontend downloads a pile of code before it fires up, so a network killer for anybody that is on a wan or wifi in remote locations.
They seem to have the sense of "we feel your pain too" mentality. Overall the quality of this software and the overall architecture is a train wreck.