Centerbase Reviews - Pros & Cons, Ratings & more

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Gain efficiency and deliver profitability to your firm through a single platform.

Centerbase

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Chief Operating Officer

Our customer success manager is very proactive and does a great job anticipating our needs.

Attorney

Moreover, their failure to refund monies paid, after they failed to perform, is indicative of a more concerning problem with this company.

Office Administrator

The cloud function is very convenient, as are all of the integrations it has with other products. The interface is also really clean which helps encourage my people to use it.

Managing Partner

The customer service is amazing. The CEO is committed to learning from his customers and actively engages and listens to help make the product better every day.

Operations Manager

We left Practice Advantage and the move to the cloud and the import of our data was easy and accurate. Most of the interface is very user friendly and it was easy to train out timekeeper.

Project Director

My CSM [sensitive content hidden] is the biggest asset to Centerbase. Sensitive content hidden] is enthusiastic, talented, engaging and responsive.

President

We love being able to enter billing items from our phones and it immediately be available to bill. We love that the accounting module is built into the software as well.

We have been using Centerbase for 15 months and love the ability to work from anywhere we can get internet access.

Director of Client Relations

They have a great Word Merge feature which integrates with Word. We needed a reliable calendaring system - they're working to integrate the calendar with Outlook and Google calendars, as I understand.

Administrator

Our timekeepers love the straight forward use and it has increased consistency and timing of time entry.

Site is slow and randomly shows error messages for no reason when our internet speeds support any other site, so we know it's their site. Reporting is not condusive for a mid-sized firm.

owner

It suits my need as a single practitioner perfectly. A lot of thought was obviously given to making it user friendly.

Managing partner

Moreover, once payments were made it was very difficult to locate same to assure there were no overpayments.

Accounting 

I love the way the system is very user friendly.

I am beyond frustrated and am even contemplating moving our business to another company because of this.

ABSOLUTELY NO CUSTOMER SERVICE and increasingly long lag times.

Tabs3

Sage Timeslips

PCLaw

ProLaw

Overall the experience has been okay. We've expected much greater for the price we are paying and right  now the price tag definitely does not match the product. 
I am hoping Centerbase will improve in many areas over the next year or so as we've had our fair share of issues. 

Business operations 

Have been using Centerbase since February, 2022.  Although the migration was difficult due to implementation manager (who is no longer with CB) the team who took over to coordinate and address issues were outstanding and created a smoother transition.  The new Success Manager and has been instrumental in our firm's success to date and continues to be available to our administration when needed.  Ease of use between main office and other locations was a factor in cloud-based software.  

Happy CB User 2+ years

I guess I have mixed emotions about Centerbase as a year ago I would have recommended a different database partner.  But once I got assigned [sensitive content hidden] Centerbase the world has changed and we are centralizing our business around the CB solution! 

In addition we have the [sensitive content hidden] of CB as our Executive Sponsor who seems to really care! Leeettttsss GO CB! :)

Centerbase before and Centerbase NOW!

Overall, our firm experience with Centerbase has been great, and more specifically the increase in productivity with intuitive features and working within the cloud.

We have used Centebase for almost three years and we have no plans to change anytime soon. The conversion to CB was the smoothest I have experienced in my 15+ years of being an administrator. The learning curve is steep for users, which is no different than any other new software deployment. All in all, it has been a good transition. 

Cheers to Centerbase

Magical! We had top-notch support (and continue to do so).

CB made a huge positive difference for us! <3

My overall experience with Centerbase has been great! It is a comprehensive billing and accounting software that I feel is still at the top of the market place in legal software.

Why I've been with Centerbase for years.

Centerbase has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys. 

So helpful for our boutique firm! 

We have been with CB for 5 years and have seen a lot of growth over that time. New features are being added, they have longevity within their senior management team (unlike many of their competitors), and they are responsive to concerns. Our customer success manager is very proactive and does a great job anticipating our needs.

Small to mid-size law firms - this is the software for you

Tracking and reporting features are robust and customizable which has allowed our firm to expand our toolbox and become more efficient.

Centerbase for Firm Efficiency

I give one star reluctantly just for the years we have been with Centerbase. If you were to ask me right this moment, it would be 0 stars. We have been with Centerbase since the start of our firm in mid-2020. While the roll out team during that time was helpful, it has not continued. Since that time we have dealt with no response to issues, increasingly annoying lag times on the program, and no way to talk to an actual person when there is a five minute issue fix that shuts down you firm's legal software. Seriously, all my accounting functions and billing functions have been offline for 4 DAYS with no contact! My staff and attorneys cannot even put down our time - which as any legal office knows is the backbone of getting paid! I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold! You can only leave a voicemail with the IT department. I am beyond frustrated and am even contemplating moving our business to another company because of this. Centerbase - you can do so much better as your platform is actually very friendly to use and learn.

The Longer We Are A Client The More We Are Disappointed

Writing this post so others don't find themselves in the situation we're in today. 

Stay away from this software

Centerbase came back after a week or two and said they would agree to the original agreement. They have been regularly checking in with us to address other concerns and get feedback.

Centerbase did the right thing

I would not recommend this company to any business.  Their initial responsiveness is not indicative of the customer service that will be provided once monies are paid.   Moreover, their failure to refund monies paid, after they failed to perform, is indicative of a more concerning problem with this company.

Would NOT recommend.

Jodi, we are so sorry. This is not the experience we want for our customers. Our teams are resolving this issue and contacting you shortly. We hope we can win back your trust in the future. Wishing you and your firm the very best.

Very good customer support and I appreciate the frequent upgrades to the program. 

Firm Admin Review

Overall the experience has been positive and decreased our billing time each month.

CenterBase - a life/time saver

Our experience will Centerbase has been fantastic. The software allows for lawyers to seamlessly maintain their calendars and billing. The customer support is second to none.

Excellent Product and Service

Centerbase Review

We have been very happy with Centerbase from the onsight, both in the product itself but moreso in the people behind the product and the service that we have received.  

Firm Management Softward

Very Flexible 

We migrated to Centerbase after reviewing a dozen practice management solutions. We left Practice Advantage and the move to the cloud and the import of our data was easy and accurate.  Most of the interface is very user friendly and it was easy to train out timekeeper.

The right choice for putting your practice in the cloud.

Centerbase Software - An Accounting Perspective

Very eager to please.
Open to feature requests.
Quick at finding and fixing any problems (usually due to environmental changes or updates)


Great Product - Fleixble and Customizable 

Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter).  It is really easy to use and has fantastic Customize-ability.


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