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Synthesia Logo

AI video communications platform

Table of Contents

Synthesia - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Synthesia overview

Based on 314 verified user reviews

What is Synthesia?

Synthesia is an artificial intelligence solution offering key features such as video creation, voice-over/audio integration, video editing, animation, text-to-video conversion, and text editing, among others.

Who uses Synthesia?

By industry, Synthesia reviewers are most commonly professionals in e-learning (16%). The most frequent use case for Synthesia cited by reviewers is video making (73% of reviewers).

Starting price

29per user /
per month

Alternatives

with better value for money


Pros & Cons

Avatar Video

Training Videos

Language and Translation

Monthly Subscription

Customer Support

Synthesia’s user interface

Ease of use rating:

Synthesia review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(12)
3-4(76)
5(226)

What do users say about Synthesia?

Users say Synthesia makes video creation fast and accessible, allowing them to produce professional training, marketing, and explainer videos without prior editing skills. They appreciate the lifelike avatars, multilingual voice options, and intuitive interface, which help save time and reduce production costs for both individuals and teams. They find it especially useful for creating engaging training content and scaling up video output efficiently.

They report some drawbacks, including limited advanced editing features, occasional robotic voice quality, and strict content moderation that can block certain topics. Some feel the pricing is high for small businesses, and support experiences vary from helpful to unresponsive.

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Who uses Synthesia?

Based on 314 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services
Marketing and Advertising
Retail
Medical Devices
Others

Use cases

Video Making
AI Video Generator
Presentation
Content Collaboration
Generative AI

Synthesia's key features

GetApp's analysis of 79 verified user reviews collected between April 2023 and October 2024 identifies Synthesia's most critical features and summarizes user sentiment about those features.

Video creation

Reviewers appreciate Synthesia's video creation capabilities for their ease and speed. They report that creating videos, even from scratch, is now a matter of minutes rather than hours or weeks. Users find the templates and intuitive interface helpful, and they value the ability to easily edit and update content. They say the platform is particularly useful for creating training and marketing videos, with many noting the seamless integration of avatars and the ability to add images and animations. Of the 45 Synthesia users who gave detailed accounts of their use of Video Creation, 100% rated this feature as important or highly important.

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“Overall, Synthesia offers a powerful and innovative solution for creating engaging videos and presentations.”
AT

Andriy T.

Motion Designer

“I appreciate Synthesia most for its user-friendly interface that simplifies the creation of new videos.”
AF

Alex F.

Head of CS

“without being a professional video maker you can create videos for the business and impress your boss”
MA

Maedeh A.

Business Development Executive

“Using a simple script and some graphics I had on hand, I was able to create what I feel are quality multimedia additions for my e-learning project.”
EV

Erik V.

Supervisor of Assessment


Text to video

Users report that Synthesia's text to video capabilities are highly valuable for quickly generating videos. They highlight the ease of converting text into engaging video content, which saves significant time. Reviewers appreciate the accuracy of the technology, including good lip-syncing and the ability to make quick changes. They find this aspect particularly useful for creating training videos and increasing viewer engagement, with many noting the AI assistance as a major time saver. Of the 18 Synthesia users who gave detailed accounts of their use of Text to Video, 94% rated this feature as important or highly important.

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“Some of the tools for working with graphics, text, and animation need more work.”
KA

Kevin A.

Senior Design Engineer

“They turn down videos with no rhyme or reason making it impossible to consistently produce content on their platform.”
Verified reviewer profile picture

Tom B.

Director of Operations

“Being able to produce an informative video clip in a few minutes which will be far more likely to be viewd than a chunk of text is powerful”
JO

James O.

Head of Sales

“It is very easy to transform an idea (or text) into a video.”
hT

hugo T.

CEO


Video editing

Reviewers highlight the simplicity and user-friendliness of Synthesia's video editing tools. They find the editing process intuitive, allowing for easy adjustments and revisions. Users appreciate the ability to sync text with image content and the flexibility of using different backgrounds. However, some mention the need for more advanced editing options and occasionally resort to external tools. Overall, they value the continuous improvements and the time saved by avoiding switching between different editors. Of the 37 Synthesia users who gave detailed accounts of their use of Video Editing, 89% rated this feature as important or highly important.

See related user reviews

“Several videos can be added to the same slide and you can organize them or make a sequence in the same slide, adding timer, transitions, etc”
LV

Leng V.

Marketing Specialist

“Videos that are approved one day can be flagged the next, even when only minor, harmless edits are made, such as changing an image or fixing word pronunciation.”
JG

Jide G.

Founder

“We can easily create instruction videos for our software users, without the whole process of recording and editing with real people. And to create the videos in various languages that we don't speak fluently ourselves.”
HH

Hugo H.

Marketing Director


Voice-Over/Audio

Users report that Synthesia's voice-over and audio capabilities are essential for creating engaging videos. They appreciate the variety of voices available, including different languages and accents, and the overall quality of the audio. Reviewers note that the lip-syncing is generally good, though some improvements are needed for non-English languages. They find the custom voice capability useful for adding personal inflections, and many highlight the importance of having authentic-sounding voices to enhance the video's realism. Of the 27 Synthesia users who gave detailed accounts of their use of Voice-Over/Audio, 85% rated this feature as important or highly important.


All Synthesia features

Features rating:

Access controls/permissions
AI/Machine learning
AI scripting
AI voices
Analytics
Animation
Animations & transitions
Audience engagement
Audio editor
Autosave
Categorization/Grouping
Collaboration tools
Color grading
Commenting/Notes
Content creation
Content generation
Content import/export
Content library
Content management
Content sharing
Creative design
Customizable templates
Custom voices
Data import/export
Document templates
Drag & drop
File management
File sharing
Grammar check
Image library
Language detection
Machine learning
Machine translation
Media library
Multi-Language
Multimedia support
Multi-Voice
Natural language processing
Personalization and recommendation
Preview functionality
Publishing/Sharing
Real-Time data
Real time editing
Real-Time updates
Screen recording
Search/Filter
Secure data storage
Single sign on
SSL security
Subtitles/Closed captions
Template management
Templates
Text analysis
Text editing
Text overlay
Text to speech
Third-Party integrations
Version control
Video capture
Video marketing
Video templates
Virtual characters and avatars
Voice cloning
Voice generator

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Synthesia pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

/user

Features included:

  • 1 editor
  • 3 minutes per video/month
  • 6 AI avatars
  • 120+ Languages & accents
  • 60+ video templates
  • Image and video uploads
  • Multiple avatars on one scene
  • Screen recorder

Starter

29

/user

Per month

Features included:

  • 10 minutes of video/month
  • Text to Video
  • 120+ Languages & accents
  • 60+ built-in avatars
  • Screen recorder
  • Import PowerPoints
  • MP4 downloads
  • Up to 50 slides per video
  • AI script assistant
  • 1 editor and 3 guest seats
  • Update video content
  • Auto-generated closed captions
  • Video embeds
  • Share page

Creator

89

/user

Per month

Features included:

  • All Starter plan features
  • 30 minutes of video/month
  • 90+ AI Avatars
  • Upload Custom Fonts
  • Audio downloads
  • Branded share page
  • CTA on share page
  • 1 editor and 5 guests
  • Custom Avatar (with annual deal)

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • All Personal plan features
  • Priority support
  • 80+ Premium built-in avatars
  • Branded share page
  • SAML SSO support
  • Branded templates
  • API access
  • Audio uploads
  • Branded fonts
  • Workspace - invite team members
  • Collaboration - collect feedback and edit in one place
  • 10M+ stock images, videos & icons
  • CTA on share page
  • Dedicated CSM

User opinions about Synthesia price and value

Value for money rating:

To see what individual users think of Synthesia's price and value, check out the review snippets below.

“Feature-wise, it’s optimized for speed, brand consistency, and non-technical creators rather than deep post, which is fine for our core use cases; for advanced edits, we export and finish elsewhere.”
MC

Matias C.

Marketing Director

“Several videos can be added to the same slide and you can organize them or make a sequence in the same slide, adding timer, transitions, etc”
LV

Leng V.

Marketing Specialist

Synthesia integrations (3)

Integrations rated by users

We looked at 314 user reviews to identify which products are mentioned as Synthesia integrations and how users feel about them.

Integration rating: 4.8 (6)

Integration rating: 5.0 (5)

Integration rating: 5.0 (3)

If you cannot edit within the platform, you'll need an external editor. For more advanced videos it seems mandatory.

NZ

Nikolas Z.

Owner

Other top integrations

Synthesia customer support

What do users say about Synthesia customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Synthesia customer support.

A number of users find Synthesia's customer support courteous, effective, and quick to provide workable solutions.

A subset of reviewers appreciate the built-in chat support and AI assistant, making it easy to get help while working.

A minority of users report slow responses, rigid policies, and unhelpful or indifferent support, especially with cancellations or refunds.

Support options

24/7 (live rep)
Faqs/forum
Knowledge base
Email/help desk
Chat

Training options

Documentation
Live online
Webinars
Videos

To see what individual users say about Synthesia's customer support, check out the review snippets below.

“Great so far, I have not found any other product like this, nor do I want to look around for one, does th ejob for me and customer support is great, I only had to reach out one time in more than 6 months, so product works great!”

CL

Christine L.

Founder

“From customer support to using the software on a daily basis, I am very satisfied and would highly recommend it.”

LV

Luka V.

CFO

“Support was an Ai bot that told me the charge was non-refundable.”

JB

James B.

President

“For any customer/developer, the inability to use common language in your product does not allow for creative efforts into virtual environments to include live, virtual and constructive environments.”

Verified reviewer profile picture

Reid R.

CEO

Synthesia FAQs

Q. Who are the typical users of Synthesia?

Synthesia has the following typical customers:
Large Enterprises, Mid-size Business, Small Business, Freelancers

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Q. What is Synthesia used for?

Synthesia is the world's first AI video communications platform - in a browser. Did you know that you retain 95% of a video’s message, compared to 10% if reading it in text? Our mission is to empower everyone to make video content - without cameras, microphones or studios. Companies of all sizes are converting their training, sales or support content to AI video. Enable your employees and customers to experience engaging video content, instead of reading through boring PDF documents.


Q. What level of support does Synthesia offer?

Synthesia offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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