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Epos Now
5
427
4
60
3
39
2
22
1
171
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An easy-to-use, adaptable point-of-sale and payment system.
Table of Contents
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Epos Now - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Epos Now overview
Based on 719 verified user reviews
What is Epos Now?
Epos Now is a retail POS system tool offering key features such as debit/credit card processing, sales reports, and electronic payments, among others.
Who uses Epos Now?
By industry, Epos Now reviewers are most commonly professionals in retail (33%). The most frequent use case for Epos Now cited by reviewers is point of sale (38% of reviewers).
What do users say about Epos Now pricing?
Some reviewers feel Epos Now offers affordable pricing for start-ups and appreciate the bundled hardware and software. However, some users report hidden fees, unclear billing, and frequent add-on costs reduce overall value for money.
Starting price
Pros & Cons
Credit Card Processing
Sales Process
Staff Management
Cancellation Issues
Customer Support
Phone Support
Epos Now’s user interface
Epos Now review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.6
Features
3.8
Ease of use
3.8
Customer support
3.6
Reviews sentiment
What do users say about Epos Now?
Users say Epos Now offers intuitive setup, easy daily operations, and helpful training resources, making staff onboarding straightforward. They find the system practical for managing sales, inventory, and reporting, with features that streamline business processes and improve efficiency. Some appreciate responsive support and clear guidance during implementation.
Reviewers indicate frustrations with slow or inconsistent customer support, unexpected charges, and software glitches. They report long wait times for phone assistance, difficulties resolving issues, and frequent upselling of paid plans. Some feel the pricing structure is unclear, and they encounter challenges with integration, payment processing, and feature limitations.
Select to learn more
Who uses Epos Now?
Based on 719 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Epos Now's key features
GetApp's analysis of 69 verified user reviews collected between September 2021 and September 2024 identifies Epos Now's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Epos Now's sales reports for their detailed breakdown of sales data and daily insights into business performance. They find the reports easy to produce and manage, with plenty of filters to drill down to specific information. Users report that the ability to extract sales reports is vital for accounting and inventory purposes. However, some reviewers indicate that the reports can be basic and occasionally incorrect, requiring manual adjustments or API extraction for more advanced analysis. Of the 20 Epos Now users who gave detailed accounts of their use of Sales Reports, 100% rated this feature as important or highly important.
Users report that Epos Now's payment processing integrates well with card payment terminals, speeding up transactions and avoiding keying errors. They find the system quick and efficient, with competitive commission rates. However, reviewers indicate that the setup can be difficult, with frequent connectivity issues and system crashes, leading to lost sales. Some users mention hidden fees and forced use of certain merchant processors, while others appreciate the straightforward and easy-to-use interface. Of the 19 Epos Now users who gave detailed accounts of their use of Payment Processing, 89% rated this feature as important or highly important.
Steve S.
Coffee Shop
Praseeda G.
Director
Lewis S.
Director
Chrus G.
Owner
All Epos Now features
Features rating:
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Value for money rating:
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Flat Rate
User opinions about Epos Now price and value
Value for money rating:
To see what individual users think of Epos Now's price and value, check out the review snippets below.
Steve S.
Coffee Shop
Tabitha D.
Manager
Epos Now integrations (24)
Integrations rated by users
We looked at 719 user reviews to identify which products are mentioned as Epos Now integrations and how users feel about them.
Integration rating: 3.4 (9)
“Keeps the account department happy”
“That's what we were using.”
Jacs F.
Sales
Integration rating: 5.0 (3)
Integration rating: 2.5 (3)
“Shopify integration is critical for our current store because fulfillment needs to be fast, accurate, and reliable. My experience with ShipStation by that point was already frustrating, and I ultimately moved away from it instead of trusting it as ou”
Jonathan S.
Founder
Integration rating: 5.0 (2)
“When we used Deputy, we appreciate the ability to integrate time tracking”
McKenna G.
Marketing Manager
Integration rating: 5.0 (1)
“Wix was our ecommerce platform when we first used PayPal, so the integration was critical. PayPal gave customers another trusted checkout option, which was useful, but the merchant-side setup was frustrating. Even though our store was already establi”
“The Wix integration was important because it was our ecommerce platform at the time, so order import, label creation, and fulfillment depended on that connection working. ShipStation did pull in orders, but the overall workflow still had enough issue”
Jonathan S.
Founder
Epos Now customer support
What do users say about Epos Now customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Epos Now customer support.
Widely noted by reviewers, Epos Now support staff are friendly, knowledgeable, and provide clear guidance during setup and training.
A significant portion of users report fast, responsive assistance via phone and live chat, resolving issues quickly and efficiently.
Broad user base appreciates ongoing support, with staff patiently addressing questions and adapting solutions to unique business needs.
A limited number of users experience slow response times, unhelpful support, and difficulty reaching knowledgeable staff outside the UK.
Support options
Training options
To see what individual users say about Epos Now's customer support, check out the review snippets below.
“Very satisfied especially with customer service as they were there for immediate help when ever we needed them when we were first navigating the system.”
Abby P.
Shop keeper
“While the system is generally user friendly , occasional software glitches and the need for more responsive customer support can be frustrating at times.”
Hamidreza G.
Owner
“There was no proactive communication, no structured transition, and limited effective support when issues arose.”
Jack V.
IT Support
Epos Now FAQs
Epos Now has the following typical customers:
Small Business, Freelancers
These products have better value for money
Q. What is Epos Now used for?
Epos Now’s cloud-based point of sale offers a single, centralized platform from which retail and hospitality businesses can manage inventory, prices, multi-channel sales, and much more. The system can integrate with third-party and in-house payment processing and online sales and ordering systems. It also provides a customizable reporting dashboard managers can use to efficiently oversee trade. Epos Now transaction software offers flexible settings to help users control and streamline the sales process, including sticky category options, button ordering, staff permissions, and payment tender options. Epos Now can process card payments through in-house or third-party providers. Epos Now Payments accepts Apple and Google payments, including watch and smartphone devices, and all major credit card providers, at affordable, blended rates. Pay-by-link technology also allows customers who aren't present to pay for your products. The integrated software then generates card payment reports alongside your regular transaction reporting. The Back Office, available through app and web browser on and off-site, helps with product, inventory, customer, and employee management with easy-to-use business software. For example, with stock tracking features, Epos Now will send daily alerts notifying users of low stock to make ordering easier than ever. Sales reports keep users informed about product performance, while employee reports make it crystal clear which members of the team could use training or assistance, all while calculating payroll in real-time. Meanwhile, by maintaining a central customer database, Epos Now permits users to send invoices, grant credit, and collect marketing information easily from customers. Offering extensive reporting options, Epos Now allows users to gain real-time, actionable insight into sales, product, and employee performance. For businesses with specific needs, Epos Now has partnered with dozens of industry-leading businesses to integrate third-party software and in-house extras into the system, such as Xero, Wix, Shopify, LoyaltyDog, and many more. There are additional apps that can be added to the POS software to create bespoke, flexible business solutions that work with the needs of the user.
Q. Does Epos Now support mobile devices?
Epos Now supports the following devices:
iPad, iPhone, Android
Q. What level of support does Epos Now offer?
Epos Now offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
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