Toast Payroll & Team Management Reviews - Pros & Cons, Ratings & more

Paycom

Paycor

WinTeam

Square Payroll

CAKE POS

Toast Payroll & Team Management is a cloud-based software that provides restaurants with tools to handle and streamline point-of-sale (POS) operations. Supervisors can store employees’ information in a centralized database and automatically record staff members’ check-in/out hours in a timesheet.

Toast Payroll & Team Management

Linux

Web-based

Windows

Owner

It is very comprehensive but not overwhelming like Quickbooks. The tech support is amazing.

Office Manager

We transitioned to this platform from Trinet and I like a lot of the functionalities better.

owner

That saves the admin team a lot of time. Stratex also helps with employee manuals and policies which will be a great addition to our business.

Yes - get your stuff together and enter stuff correctly. Instead blaming the customer and try to make them do something they don't need to do - when you all failed to do your job.

SENSITIVE CONTENT] was great. She is the only plus to the system.

Accountant

This software could seem a bit intimidating by users with little to experience with payroll/timekeeping experience.

Tip management is horrendous. It does not help my general manager know how much to pay staff at the end of the night when doing a shift review.

Everything from tracking anniversaries and birthdays to timeoff and sick pay.

Aloha Cloud

QuickBooks Online

QuickBooks Enterprise

RUN Powered by ADP

Best all in one platform for HR responsibilities 

From the time I inquired about it until today, every person I have interacted with has been knowledgeable and very helpful - very accommodating and they always communicate using understandable verbiage for the novice payroll person. 

Exactly what a small business needs

Thanks for sharing your feedback. Glad to know we've been able to meet your needs as a system. If you haven't already, please join us at community.toasttab.com to connect with other industry leaders and learn more about what's new at Toast. See you there!

I don't think there is one part of their system that functions well. The tip manager is horrible to use, the time away from work function doesn't sync up to payroll and it'll deduct employees twice, most changes made on Payroll do not sync to POS and we constantly had issues with the benefit dashboard.  

Look elsewhere

Hi Ana, were sorry that this was your experience. We appreciate your feedback and will pass it along to our team.

Excellent experience so far, we couldn't be happier with our choice of Payroll and POS software.  

New Restaurant - so glad we made the switch before opening

Hi Paul, thanks for sharing your feedback! We're thrilled to know that you're having a great experience with Toast. 

still figuring it out

Hi there, thank for you for sharing your feedback and experience using Toast. 

They didn't enter employee correctly and especially the taxes. 
Ohio and West Virginia There is a reciprocity agreement between the state where your business is located and the state where this employee lives. To qualify for the reciprocity agreement, your employee must give you a Certificate of Nonresidence.
They did not enter this correctly - which I clearly asked them to do and now they want to fine me for not having a WV tax id number - which i clearly dont need!

This what I got in an email this morning 
I have reached out to our Tax Manager and he stands firm in that we do need a West Virginia State Withholding number. You, as an employer, do not pay taxes to West Virginia, but the Employee's who live there will - due to the reciprocity agreement. We withhold these from the Employee and remit them to the proper agencies. Here is a link that does go into more detail that our Tax Department was able to pass along. 



Terrible Payroll System

Customer Review of StratEx

eStratex is a great value for the money

We are still quite new with the product, rolling out pieces of the app bit by bit.  The roll out is taking longer than expected, and the overall product is clunkier than I'd prefer.  The major selling point is that Stratex and Toast have a cozy relationship for an end goal of saving lots of time in HR and Admin departments. We will see.  

New to the platform but boy is it less slick than our last HR app

eStratex hasn't lived up to what my expectations would have been

Currently using toast and toast payroll to complete daily tasks, time, and money management for myself personally and for my teams payroll through TOAST POS.

Has all the tools, but not user friendly. 

Hello Lindsey - We value your feedback and are always looking for ways to improve. Your input helps us refine our platform to better serve users like you.

This software seems very nice for businesses looking to simplify their payroll process and time keeping.

Toast Payroll Review

Experience has been sub par at best.  They sound like they know what they are doing.    Resolved your issue only to have thr same reporting error happen 2 weeks later.  

Toast Payroll & Team Management Reviews (2025)

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18 reviews