First Due Reviews

Preplan, Inspections, Permits, Invoices

Sometimes the connections via iPad. I really don’t have any other issues

We love the functionality, portability and ease of use. Once you understand the capabilities and how to use everything it is great. We have ported all of our department functions to the platform and we are very pleased.

Our onboarding process was rough. The initial onboarding manager promised a lot of things that couldn't actually be done, and by that time we were already in contract. Since then the customer service has been much better.

First due is constantly coming out with new improvements and I really like that.

I do not have any yet. Any cons are just due to the huge time commitment that we created by going to the full suite that First due provides. But that was self-inflicted and does not reflect anything negative on First due

"Much better than most other software out there. It integrates with a lot of other platforms. The best feature is the client success support that you receive. Personally, I know that without my client success representative,here I am today." I wouldn't be. You also get a one-stop shop out of this software, and for the line personnel, it is one of the best solutions out there right now.

Some modules, such as the command and arson modules, are far behind others. Some things could bedly on the fire prevention side and organizational. Also, designing permits, inspections, reports, and other forms more user-frien is not easy. You need to be tech-savvy for this.

Constantly improving the quality and efficiency. Customer service is good

Not much. Custom feature requests take a bit of time but eventually they get there

First Due's records management software is a game-changer for the fire service. It's streamlined, intuitive, and absolutely essential for effective emergency response. With its user-friendly interface and comprehensive features, it revolutionizes how we handle data, ensuring seamless coordination and quicker, more informed decision-making during critical incidents. Highly recommended for any fire department looking to enhance efficiency and safety.

While primarily American-based, First Due's records management software is gradually evolving to cater to Canadian fire service needs. This promising transition signals responsiveness to international demands, offering Canadian departments increasingly tailored solutions over time.

We have many opinions in the fire service and with that being said there are many components that gets kudos. This runs from their modules to personnel.

The toughest part of FD is the initial figuring out what you need to provide and how does your data correlate to FD. Our initial contact was rocky at the start. FD would ask for information but understanding how that fit into their language was a struggle. Once an internal decision was made to drive the bus and set our priorities and also understanding that some task saturation existed in FD, we were better able to pivot to turn it into a positive. FD has numerous clients who range from 1000's too few. The "reinvention" of the wheel was frustrating to us. If there was a repository that a department could pull from and simply modify it for their needs, it would be a time saving feature at no additional cost. (Checklists, Reports, etc..)

Ease of use because it works how you think it should work. It's also really easy to have questions on the operation of various modules answered by using the knowledge base. If the answer is not in the knowledge base, you can reach out to your client success manager and they will either answer your question or forward it on and you will have an answer in a timely manor.

Cost. The cost could be seen as a con but after looking at other software platforms they are well in line with the others. We are actually adding money in the next years budget add other modules because of what a great platform it is.

It is an all in one solution to the fire service. It has an awesome report creator to build reports for council and everything else.

Takes a lot of front end set up, but any program would that is this in depth.

A single location for handling the majority of all Fire and EMS Related management.

Data migration wasn't easy. We had data in many locations, and the initial importing with our implementation team missed the mark. Our success manager eventually caught up and remedied this. Once the data was in the right spots and available, we were able to move along quite well with our occupancies and inspections.

Easy to use and fast navigation, preplans, previous call history for a location, hydrant locations, water main sizes, read call notes, and track units via a map.

Can sometimes be slow to load, so preplan density must be adjusted to only populate on the map when zoomed in close to a building.

We can load all the necessary information to gain knowledge of a building before arriving on scene.

most of my usage is pre arrival and having access to maximum amount of information is crucial

That we can customize our responses to meet our needs and that it doesn't have to be a generic response because the program is non-customizable.

I haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.

We currently use pre plan but would like to switch to EPCR and NFIRS just haven’t yet

Nothing, it is very user friendly and great people to work with

Using First Due I can efficiently manage the entire fire prevention program and increase my productivity.

Need to add risk analysis for community risk reduction.

The easy of all of our reporting in one software.

Not being able to select multiple address points for Parent/Child relationships .

-The firefighter receives an alert message to their device about a call and can immediately route or access the preplan. The driving directions are excellent. - The preplan can be simple pulled straight off the internet or complex as you desire with hazards and feature icons placed by layers in the building.

-The program price will make you hesitate to purchase. Once you subscribe, you will be happy with the data you receive with such an easy interface. -Needs an internet connection.

This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.

None, anything that we feel is missing, First Due easily develops and implements.

First Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.

Some more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.

First Due provides users with up-to-date information on their incident responses with only a few button clicks. This software has revolutionized pre-incident situational awareness in emergency response.

Have not come across any dislikes with the software to date.

I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.

I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)

Easy to use, mobile friendly, and displays important pre-plan information for every call on iPads located in our apparatuses and on each member’s devices.

There are no cons to report about this software.