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Five9
5
231
4
166
3
58
2
16
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact and call center software
Table of Contents
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Five9 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Five9 overview
Based on 481 verified user reviews
What is Five9?
Reviews for Five9 come from a wide variety of industries, including consumer services (10% of reviewers), financial services (8%), and telecommunications (8%). The most frequent use case for Five9 cited by reviewers is call center operations (72% of reviewers).
What do users say about Five9 pricing?
Some users say Five9 offers affordable solutions with no upfront expenses, and reviewers appreciate its cost-effectiveness and competitive pricing. However, some users report higher per-user costs and unclear pricing, and some reviewers feel ongoing expenses are difficult to justify.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ease of Use
Call Center
User Interface
Call Management
Call Drop
Bugs and Issues
Five9’s user interface
Five9 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.1
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about Five9?
Reviewers appreciate Five9 for its flexible cloud-based call center capabilities, customizable reporting, and ease of remote access. They find the dialer efficient, value the robust call management features, and say the interface is generally intuitive once familiarized. Most indicate customer support is responsive and helpful during setup and troubleshooting, though some mention delays or lack of clarity in communication. Pricing is often described as high, with some feeling the value is questionable for smaller teams. They report occasional technical issues, including connectivity problems, Java-related glitches, and inconsistent reliability, which can impact workflow and require frequent support intervention.
Select to learn more
Who uses Five9?
Based on 481 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Five9's key features
Most critical features, based on insights from Five9 users:
All Five9 features
Features rating:
Five9 alternatives
Five9
Starting from
119
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Bitrix24
Starting from
69
Per month
Five9 pricing
Pricing plans
Pricing details:
Premium
No pricing info
Features included:
- Chat
- Boice
- Blended Inboun/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Essentials QM
- Full Platform
- 24/7 World Class Support
Optimum
No pricing info
Features included:
- Chat
- Voice
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Enterprise QM
- Enterprise WFM
- Full Platform
- 24/7 World Class Support
Ultimate
No pricing info
Features included:
- Chat
- Voice
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Enterprise QM
- Enterprise WFM
- Interaction Analytics
- Full Platform
- 24/7 World Class Platform
User opinions about Five9 price and value
Value for money rating:
To see what individual users think of Five9's price and value, check out the review snippets below.
Kellie W.
Manager
Kellie W.
Manager
Five9 integrations (16)
Integrations rated by users
We looked at 481 user reviews to identify which products are mentioned as Five9 integrations and how users feel about them.
Integration rating: 4.1 (9)
Integration rating: 4.7 (5)
“Complaints management”
Theretta K.
IT business leader CRM and QMS
Integration rating: 4.5 (4)
Integration rating: 5.0 (3)
Integration rating: 5.0 (2)
Other top integrations
Five9 customer support
What do users say about Five9 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Five9 customer support.
Widely noted by reviewers, Five9's customer support is available 24/7 and provides fast, helpful responses to issues.
A fair number of users appreciate the knowledgeable support staff, who assist with technical challenges and product learning.
Multiple users mention screen sharing and attentive guidance, making troubleshooting and onboarding easier.
A minority of users report slow response times, inconsistent support quality, and difficulty reaching the right representative.
Support options
Training options
To see what individual users say about Five9's customer support, check out the review snippets below.
“Customer support team is really helpful and provides timely resolutions.”
Bharath M.
Clouds Ops engineer
“It provides a platform that gives different services.”
Amy M.
Admin
“The initial setup was quite tough and the customer service was not up to par.”
David A.
Marketing manager
Five9 FAQs
Five9 has the following typical customers:
Mid-size Business, Small Business, Large Enterprises
These products have better value for money
Q. What is Five9 used for?
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Five9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. Five9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. Improve agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.
Q. Does Five9 support mobile devices?
Five9 supports the following devices:
iPad
Q. What level of support does Five9 offer?
Five9 offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base
