Prime Suite vs Nextech EHR & PM

eClinicalWorks

NextGen Enterprise

Epic

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.

NextGen Enterprise is a comprehensive healthcare information management system designed specifically for mid-size to enterprise medical practices. The platform delivers an integrated clinical and financial solution that provides healthcare organizations with the flexibility they require while offering the convenience and communication capabilities patients expect.

EpicCare is a physician-friendly EMR platform designed to help organize patient data and optimize workflows with tools for chart review, orders, and more

Certified Medical Assistant

One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on.

Greenway Health’s Prime Suite is designed to help medical organizations manage the practice, electronic health records, patient engagement, and more via a unified portal. The platform includes financial, clinical, and analytics management technology, which lets users customize the solution to streamline billing, administrative, and reporting operations.

Activity Dashboard

Alerts/Notifications

Analytics

Charting

Compliance Management

Customizable Templates

Document Management

Document Storage

Drug Reference Database

EMR/EHR

E-Prescribing

For Cardiologists

For Family Medicine

For Neurologists

For Obstetrics & Gynecology

For Orthopedics

For Pain Management

For Primary Care

For Urologists

Medication Management

Mobile Access

Patient Engagement

Patient Portal

Patient Records Management

Patient Scheduling

Physician Scheduling

Practice Management

Reminders

Reporting/Analytics

Task Management

Template Management

Templates

Prime Suite

Web-based

Android

Windows

iPhone

iPad

athenaOne

Frequent bugs and performance issues

poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

68% of reviewers feel negative about Greenway’s bugs and performance issues. Reviewers report experiencing frequent system errors, slowdowns, and downtime, especially with cloud-based access. They indicate that technical problems can be time-consuming to resolve and often require repeated follow-ups with support. Some users say updates are delayed or introduce new issues, and they feel frustrated by the lack of timely fixes. Reviewers mention that these ongoing technical challenges disrupt daily workflows and impact their overall experience with the software.

Adaptability for physician practices

91% of reviewers feel positive about Greenway’s adaptability for physician practices. Reviewers appreciate that the system helps them stay current with healthcare regulations and market demands. They indicate that customizable templates and user-friendly interfaces allow practices of various specialties and sizes to streamline documentation and improve efficiency. Some users say the software’s flexibility supports both clinical and administrative staff, making daily operations smoother. Reviewers find that the product’s ongoing updates and focus on innovation help their practices remain competitive and compliant in a rapidly changing healthcare environment.

Responsive and helpful support

87% of reviewers feel positive about Greenway’s customer support. Reviewers appreciate having accessible support staff who are knowledgeable, patient, and willing to resolve issues promptly. They indicate that customer service is responsive to both minor and major questions, and users value the follow-up communication provided. Some reviewers find that the company listens to customer feedback and strives to improve the support experience over time. Users think the presence of dedicated customer experience managers and community resources enhances their overall satisfaction with the product.

Ultrasound Technologist

Overall experience with Prime Suite is positive during use, it’s when switching or upgrading that the experience is less positive.

Billing Manager

The financial applications and reporting was difficult to use.

Medical Director

I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party.  

I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information.  

Unable to extract financial records despite multiple contacts with customer service.  

I liked the ease of use and minimal training required to use it.

This is an unreasonably burdensome cost for the exit of a small practice.  

Used this software beginning with a legacy product that was acquired by Greenway.

Office Software Support

Reporting functionality can be challenging due to how the data is stored.

Program Manager

Very disgusted with response time for solutions to billing and software times.

Physician

The support is not only horrendous for the software, but the billing is even worse.

The clinical portion is easy and intuitive, although we have received zero support in learning.

NOt good - the billing department  cannot keep accounts straight cannot  keep invoices straight can tell us why we are being billed

president/owner

Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

WE have then set up on a monthly pay basis - every three months or so  they shut us down for a week  stating we have not paid.

Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

Glitches, the product stops working due to "upgrades" and workarounds have to be done.

Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue.

Orders tracking and diagnosis mapping is terrible.

Billing

Upgrades

Reporting

Merger Issues

Bugs and Issues

Data Entry

Training and Learning Curve

Customer Support

Specialty Practice

Pricing

Large Enterprises

Small Business

Mid-size Business

Freelancers

Greenway Health

Pabau

Pabau is an all-in-one practice management software designed for healthcare businesses. The system offers digital patient records, online booking capabilities, calendar management, and integrated payment processing to streamline administrative workflows. Pabau also includes marketing tools, inventory management, and reporting features that help medical practices operate efficiently while maintaining secure patient data.

ModMed

ModMed offers a cloud-based EHR system designed specifically for medical specialty practices including dermatology, ophthalmology, and orthopedics. The platform integrates AI-based documentation tools, such as ModMed Scribe with practice management features to streamline clinical workflows and patient engagement. The solution connects clinical and administrative aspects of healthcare practices through specialty-specific interfaces and analytics capabilities.

DocVilla

DocVilla: transform your independent medical practice with a comprehensive suite of Cloud-Based EMR and EHR software, telemedicine, e-prescribing, lab integration, Fullscript, analytics, POS, Patient portal, and inventory management. Secure, efficient, and hosted on Google Cloud and AWS.

SURGICAL COUNSELOR/ BILLING SPECIALIST

We love the User Friendliness of this platform and the easy access help from the service technicians if they cant fix your issue they will find someone who can in a timely manner.

Nextech's Practice Management solution is purpose-built for specialty practices and backed by more than 25 years of industry experience. It integrates with Nextech’s EHR to improve operational efficiency by reducing administrative burdens, enhancing patient care and optimizing financial performance.

Activity Tracking

Appointment Management

Appointment Scheduling

Audit Trail

Automated Quoting

Automated Scheduling

Availability Indicator

Before & After Pictures

Billing & Invoicing

Bill Payment

Calendar Management

Claims Management

Claims Scrubbing

Client Management

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Tracking

Confirmations/Reminders

Consent Forms

Credit Card Processing

Customer Database

Customer Mobile App

Customizable Branding

Customizable Forms

Customizable Reports

Digital Signature

Discount Management

Documentation Management

Dunning Management

Electronic Faxes

Electronic Payments

Electronic Signature

Email Marketing

Email Reminders

Event Scheduling

Faculty/Staff Management

File Sharing

For Dermatologists

For Medical Purposes

For Medical Spas

Forms Management

For Ophthalmologists

For Optometrists

For Plastic Surgery Practices

Gift Card Management

Health Record Access

HIPAA Compliant

Historical Reporting

Image Management

Insurance Eligibility Verification

Insurance Management

Insurance Verification

Intake Management

Inventory Management

Invoice History

Invoice Management

Lab Order Management

Lab Results

Live Chat

Marketing Automation

Marketing Management

Meaningful Use Certified

Medical Billing

Medical Coding

Messaging

Mobile Alerts

Multi-Channel Communication

Multi-Location

Multi-Physician

Onboarding

ONC-ATCB Certified

Online Booking

Patient Education

Patient Intake

Payment Processing

Performance Metrics

Photo Management

Plastic Surgery Simulator

Some users report that Nextech EHR & PM offers comprehensive functionalities and feel they get what they pay for. However, reviewers indicate the software is expensive, with confusing pricing, ongoing fees, and costs that persist after discontinuation.

Value for money

By industry, Nextech EHR & PM reviewers are most commonly professionals in medical practice (74%). The most frequent use case cited by reviewers is medical practice management (46%).

Nextech EHR & PM

Linux

Chromebook

Carepatron

iTRUST

Recurring technical difficulties

Patient Coordinator

To many crashes when to many people were using system.

76% of reviewers feel negative about Nextech’s bugs and issues. Some users report frequent software glitches, such as crashes during high usage, slow loading times, and unreliable connections. Reviewers indicate that updates sometimes introduce new problems or incompatibilities, especially with certain browsers. They say resolving technical issues can be challenging, with some problems remaining unresolved for extended periods. Users think that system reliability is inconsistent, and they often experience delays or disruptions in their workflow due to unresolved bugs and technical limitations.

High and ongoing costs

87% of reviewers feel negative about Nextech’s pricing. Reviewers say the software is expensive, citing high licensing fees, costly annual maintenance, and additional charges for each module or feature. Some users report feeling locked into ongoing payments, with fees required for updates, support, and even after discontinuing use. They indicate that costs often increase over time and that the company’s pricing model involves frequent extra charges. Users think the financial burden is significant, especially for smaller practices, and that the value does not always justify the expense.