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Suite for managing patients, records and medical operations

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Prime Suite Features

Features Summary

Functionality

3.8

/5

215

Total features

28

10 categories

Prime Suite features

Activity Dashboard
Alerts/Notifications
Charting
Compliance Management
Customizable Templates
Document Management
Document Storage
Drug Reference Database

Common features of Electronic Medical Records software

API
Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Calendar Management
Charting
Claims Management
Claims Scrubbing

Screenshots

Contenders comparison

Functionality

3.8

/5

215

Price starts from

ic-pricetag

No pricing info

Total Features

28

Unique features

  • For Urologists

  • Template Management

  • For Primary Care

  • For Obstetrics & Gynecology

Functionality

4.7

/5

136

Price starts from

ic-pricetag

No pricing info

Total Features

82

Features in Common

19

Unique features

  • Medical Billing

  • Customizable Reports

  • Customizable Dashboard

  • Appointment Scheduling

Functionality

3.9

/5

165

Price starts from

39.95

Per month

Total Features

14

Features in Common

9

Unique features

  • ONC-ATCB Certified

  • Compliance Tracking

  • For Psychiatrists

  • For Ophthalmologists

Common Prime Suite comparisons

Prime Suite logo
Intergy logo
Prime SuitevsIntergy

Reviewers who mentioned features said:

MU
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Matthew U.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Matthew from Dunbar Medical Associates, PLLC

Reviewed 9 years ago
Pros

The ability to customize the product to meet the needs of any sized practice or specialty. The product works out of the "box" but can easily be adjusted for more complex workflows and office needs. Intuitive layout - very similar to a paper chart. Vendor has had some growing pains but supports its product very well and listens to customers suggestions and complaints. Customer support through the Greenway...

Cons

Rapid expansion of the product have caused some growing pains but things are definitely improving. Their last upgrade was a big improvement to the product and allows for a greater flexibility and functionality from the previous version. This upgrade had a steep relearning curve but well worth the time and effort to master the new functionality.

RB
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Richard B.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Beware!

Reviewed 2 years ago

Poor at best. They also sold us a dictation product that constantly crashes the system. Literally multiple times a day.

Pros

Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

Cons

There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

BE
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Brittany E.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly, great reporting.

Reviewed 7 years ago

Used PrimeSuite in a cardiology practice for 5 years until I left that position for another practice. I loved it from day 1.

Pros

The software is just very user friendly. If you know how to operate a computer in general, you can work in PrimeSuite with ease. Compared to other systems I have used, this definitely "takes the cake" in that area. The reporting options are also great, especially when you get into the custom reporting you can build for pretty much whatever you need. I have worked in 3 systems and PrimeSuite is my favorite. Being fully integrated has so many benefits for billing, clinical, and administrative staff as well.

Cons

The one and only con I can think of is that the customer service went downhill after using PrimeSuite for about 5 years. During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained. I have been off of PrimeSuite for 2 years now though so hopefully that has improved and went back to the stellar customer service we had in the beginning.

KH
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Kristin H.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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PrimeSuite Review

Reviewed 7 years ago

Have been live on PrimeSuite since 2012, coming from a paper system, after extensive research of several other EMRs. Launched front and back office at the same time at 5 different offices. Reporting capabilities and ease of creating Excel and Word files that everyone could read were a real draw.

Pros

Working most in the clinical applications side, I find the ease of documenting patient visits and the ability to track an order from start to completion a real asset.

Cons

The medication module takes patience. It is the area I hear the most about from providers and clinical staff. Improvements could be made here.

ES
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Elena S.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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You are on your own

Reviewed a year ago

Our overall experience has been poor

Pros

We are site 64, using this product for more than 10 years. The clinical portion is easy and intuitive, although we have received zero support in learning. The notes are easy to read and fast to complete.

Cons

The management portion is quite difficult, but most of all, the instruction is not existing and, after paying for advanced training, we are going no where. The support is not only horrendous for the software, but the billing is even worse. They have been charging us for features that we don’t use and our representative occasionally responds to email but never showed up at the meetings that HE set up. It has been over two months and still …no response

mn
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michael n.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Repeatedly Bill for services despite being paid

Reviewed 3 years ago

NOt good - the billing department cannot keep accounts straight cannot keep invoices straight can tell us why we are being billed

Pros

It works .... most of the time nothing special easily replaced by many others which are less expensive and will have less interruptions due to THEIR mistakes

Cons

Their Billing department is totally confused. WE have then set up on a monthly pay basis - every three months or so they shut us down for a week stating we have not paid. We then have to make multiple phone calls send them copies of our bank statements etc etc and they reinstate us realizing they cant keep track of payments made. THis has become a real problem ans we will be seeking another vendor very soon

CR
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Carmel R.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Valley Ob-Gyn Clinic, P.C. - Greenway has been our partner in transforming our practice

Reviewed 8 years ago

Overall we have had an excellent experience with Greenway and Prime Suite both the software side and the customer service side. Given the complexity of implementing any large scale IT project, we have had issues arise along the way; but the customer service response in addressing the issues has been very good. Compared to our first EMR- Prime Suite is a Ferrari. We are consistently impressed with...

Pros

Stability of the platform Ease of adding features and functions to address our needs Ability to customize and automate so many workflows Reporting and Analytics Customer Service support

Cons

Inability to route prenatal flowsheets for review and signatures Difficulty keeping up with Vocabulary Reconciliation Level of IT knowledge or understanding necessary to maintain the system

RF
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Robin F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 11 years ago

We are a six physician owned OB/GYN clinic located in central Arkansas. I have been with the clinic a little over two years and in practice management for a total of eleven years. The clinic was using POMS software which was dreadfully out of date and I knew the entire system needed an overhaul. I was taking it one issue at a time, when our CEO told me he thought we should pursue this "EMR thing"....

Pros

No pros were added to this review

Cons

No cons were added to this review

je
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jennifer e.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Intuitive EHR system

Reviewed 6 years ago

I used this system daily at a previous clinic I worked at. Company was bought out and EPIC was brought on instead, which is much more complex.

Pros

Easy to learn, took almost no time to train new users. Easily incorporated dictation for providers. Integrated well with our Phreesia system for patient self check-in. The face-sheet screen is a great feature, allowing you to see important patient info at a glance. The integrated billing section was great and allowed staff to easily answer questions related to billing without passing the patient off to someone else. One-stop problem solving was a huge patient satisfier!

Cons

User interface feels dated, unable to customize notes.

KP
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Kenderia P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Challenges keep arising.

Reviewed a year ago

Recently they have been overbilling us for more providers than we even have. Very disgusted with response time for solutions to billing and software times.

Pros

Clinical alerts for pop health. Able to identify all gaps in care at the point of care without additional software.

Cons

Need functional care plans and support needs to improve.

SS
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Stephanie S.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Straightforward product

Reviewed 6 years ago

Good product overall, could be better in functionality for pediatrics in particular

Pros

Coding suggestions for notes Inter office messaging system Orders entry Folders for documents (labs, notes, correspondence, etc)

Cons

Does not use metric system for vitals which is very inconvenient Growth charts are not very user friendly Orders tracking is difficult Scheduling isn’t very customizable (I.e. visit length options)

RW
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Rachel W.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Greenway

Reviewed 7 years ago

I wouldn't recommend this product because of the several issues.

Pros

It was fairly easy to learn to use it and navigate through the different areas. The facesheet showed everything you'd want to know about the patient and his/her history in one place.

Cons

It froze up constantly which really interferes with the workflow when you're trying to see patients. There were often times I'd get booted out and have to sign back in.

SF
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Steve F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 12 years ago

I am a solo FP in a town of about 120 MDs. We selected Greenway because our IPA chose it and supported it. We figured that since we had already paid for it from our IPA dues, might as well try it. Our support has been local, and fantastic. Training amounted to making templates that were totally meaningless. Most of the templates I made are in the system somewhere, but I've never seen them again. Occasionally...

Pros

No pros were added to this review

Cons

No cons were added to this review

MD
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Marilyn D.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Greenway Prime Suite satisfies all of our needs. Clinical/Practice Management etc.

Reviewed 7 years ago
Pros

I love the customer service! I have never had an issue go unresolved or unaddressed. They are constantly improving on an already wonderful product.

Cons

No knowing when the next upgrade is being released, until it's already out. It would be helpful if we got an e-mail telling us that is available so we can get on the list.

CL
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Cyndi L.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great quality and support

Reviewed 7 years ago

Greenway Health is my preference in medical software.

Pros

The ease of understanding the use of the software and the ability to retrieve numerous different and useful reports.

Cons

Inability to print account numbers or names on printouts from the account screen. It would be beneficial to have the option to print either, if needed.

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Bob L.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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HIPAA nightmare upon retirement

Reviewed 7 months ago

Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer...

Pros

Used this software beginning with a legacy product that was acquired by Greenway. It provide a stable platform for our function, medical billing.

Cons

HIPAA nightmare upon retirement. Cannot extract data in any usable for at the end of service contract.

PE
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Paula E.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

Reviewed 7 years ago

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user. Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

ZM
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Zachary M.

Medical Practice, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good EHR that continues to improve...

Reviewed 8 years ago

We have used this product since August of 2011. Since then, we have seen this EHR go through it’s growing pains, but ultimately, continues to improve and build on a platform that is more user-friendly and customizable (by non-techinical personnel which ultimately lowers overall cost of ownership) than many others out there in the market. No EHR is perfect and anyone touting such is not providing a realistic assessment of the current state of EHRs. There are definite pros and cons of each and ultimately, decisions need to be made with systems that have more pros than cons. As with any EHR system, you will only see maximum efficiency if the proper time is taken to perform the right set-up and then continuous process evaluation to tweak and adjust as the practice moves forward.

Pros

Ability of non-technical users to update and adjust templates without requiring the assistance of highly-paid consultants or users with advanced “technical” expertise. The new orders module helps tremendously for many different areas and can be used to help with PQRS, in-office lab testing or imaging (and has helped us with many audits to provide evidence of ordering and interpretation of said tests),...

Cons

The correspondence module for referral letters is really weak and needs a major overall. We still have to resort to transcription for more customized and stream-lined correspondence (versus sending the entire note). We know things are trying to move to a more electronic medium in communication, however, some docs will never abandon their fax machines and still really on paper charts. As such, we must...

TS
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Tammy S.

Medical Practice, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Greenway meets our needs

Reviewed 8 years ago

We are a privately owned clinic with 29 (currently) providers. We had paper charts until 2013 when we went with Greenway. We chose Greenway because our providers decided that they wanted to still do as much dictation as they could, which Greenway allowed us to do. Through the past couple of years and learning to build the templates we need, this dictation hasn't been such a priority for the providers,...

Pros

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful. If you need a report and you can't figure out how to create it, call support, they will set it up for you. Tons of reports.

Cons

Sometimes when calling support, you will get someone on the phone that tells you to do something, that you KNOW you shouldn't do. Greenway has promised that they would get a better support solution and they have delivered. It is alot better than it was in the past. Sometimes the billing invoices are not to be trusted and convoluted. They are hard to read, not logical in any sense, do not indicate what exactly the charges are for and the same charge will appear in numerous places on the statement. We have to review the statement every time before payment is made.

SG
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S G.

Medical Practice, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Primesuite for large groups

Reviewed 8 years ago

We've been using Primesuite since 2013. We are a large (and growing) Gastro practice in Florida with about 250 users and 20 locations. We migrated every office over from their EMR/ paper onto Primesuite and just like any other EMR, we have had many ups and downs along the way. We have experienced growing pains on our end as well as growing pains on Greenway's end. No one is going to be 100% satisfied...

Pros

I like the flexibility and customization for the providers/ staff in order to accommodate the individual roles in the office. I also enjoy the patient portal and having patients log in and fill out their paperwork on line so it populates the chart. That saves a lot of data entry time. I also appreciate the webinars they send out and the training they have online to keep everyone updated with the changes....

Cons

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get. The staff have to sort through all the providers to find their own physician's documents. This is something that affects larger groups the most. I have not personally seen a solution yet, however they might have something to fix this- but I will believe it when I see it. Also the reporting for the CBO is getting to be an issue and we don't know if it's because of our size, our servers, the product version we upgraded to, ISP, etc.....

AS
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Alene S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 11 years ago

We are Lakeland Surgical Clinic and we consist of 8 board certified general surgeons located in Jackson Ms. We offer the latest surgical techniques in Robotic, Bariatric, Laparoscopic, Breast and General Surgery in 7 different facilities in the greater Jackson area. We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they...

Pros

No pros were added to this review

Cons

No cons were added to this review

DB
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Diana B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 11 years ago

We are an 11 Physician, 6 midlevel OB/GYN practice in Fayetteville, Georgia, but had two large satellite offices in Jonesboro and Newnan. All staff and providers are fully functional on the product and have been since implementation in 2003. I was impressed with the coordination between Greenway and multiple staff members during the deployment process. I can only compare our deployment of Medical...

Pros

No pros were added to this review

Cons

No cons were added to this review

NL
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Natalie L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 11 years ago

We had a two part launch with Greenway's PrimeSuite, first our PM side separate from our chart side. We launched our PM side Oct 2010 and our Chart side July 2011. Although slightly cumbersome to begin with, this phased approach helped keep our clinic functioning as smoothly as possible during the transition and was a way to reduce staff stress. The longer delay also enabled us to craft our own...

Pros

No pros were added to this review

Cons

No cons were added to this review

RC
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Ruth C.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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This EHR system has some attributes but the downside outweighs them.

Reviewed 8 years ago
Pros

Sales person did not know the capabilities of the system and misrepresented what it could do. It took 14 months to get to the point of trying to implement some of the elements of the package we purchased. We still aren't there. Trying to solve the discrepancies between what was purchased and what we got has been time consuming and extremely difficult. Like repeated emails daily, like sending emails...

Cons

First, RCM caused us to lose over a hundred thousand dollars in revenue, and I had to do the coding. We were sold a product that did everything our local billing company did and more. Using it was made a condition precedent to the purchase. It was a disaster that took a year to resolve. Every patient's account had to be reviewed and corrected. The EMR portion of the program is a disaster. The front office staff were ready to walk out. Scheduling and rescheduling are very time consuming and multi-step processes. There is no way to print a month's schedule or even see a month which you couldn't see even if you did have that feature because the screen is so small it takes a magnifying glass to read it.

BT
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Brandon T.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Gets the job done, but not sure for how much longer.

Reviewed 5 years ago

We have had the software for 7 years now and our overall experience has been positive.

Pros

The software itself is good looking with easily usable menus and modules. It makes a good looking note and you can make it as thorough as you like with the ability to create and modify templates (although that can be seriously time consuming, but saves time later). You have the ability to run a ton of different reports for any data you want to analyze. Customer support is great and they have a chat feature which is very handy.

Cons

Eventually it will not be supported as Greenway is going to focus on Intergy. Some of the things that make the software so functional can be time consuming to set up or edit (schedules, templates, reports). Probably my biggest gripe is that there are no templates for creating new users, a lot has to be done from scratch for each one.

Vendor response

Thank you for your comments on Greenway Health. We’re glad to hear you find the solution user-friendly and that your experience with Customer Support has been positive. Please allow us to clarify that we have no plans to end support for Prime Suite. If you have additional questions on this matter, please reach out to your Greenway representative.