GuestPoint Reviews

Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful.

I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily.

If I have an issue, you can call support for assistance.

Not applicable as we find product - Guestpoint easy to use

Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.

I cannot think of anything right now. All is wonderful Thank you

Guestpoint Is Simply To Use, Help Is Always On Hand

No All Pretty Easy,It Is A Great Tool To Have

Deceptively simple to use which makes it easy to teach to others. Despite this simplicity of use the reports and background is state of the art and incredibly sofisticated.

I would like to be able to change the order from alphabetical to room order on occasion.

Ease of use, an easy program to learn, that would be the main attribute, not over complicated but lacking some very basic ability.

Missing elements to make life simpler.Email does not work well.Freezing is a constant problem.

I like the availability of support when required.

Since the upgrade to online management I have no complaints

Reliable, easy to use and backup support professional and extremely friendly.

Delay between updating reservations between Booking Agents via Resonline and into Guestpoint.

what you see is what you get. 12345677889901

services now off shore and is not acceptable. I always gain recall when away from desk. Takes days to fix some issues

Guestpoint was easy to pick up when we inherited the software when taking over the management of the property. It was easy to customise and can see where the benefits were straight away

The reporting system is not as detailed as I would like and it can be hard to forecast

I like the transparency of the product. We run a small to medium size Motel and this programme does every thing that we need.

There are no features of GuestPoint that I dislike. I find it easy to understand and navigate all the tabs in the programme.

I have been in the Motel & Management Rights Industry for 30+ years. I have used numerous PMS when working as a Relief Manager and without doubt GuestPoint is my favourite. It is so user friendly and their Customer support is second to none. Love how OTA bookings drop in seamlessly and their credit card number drops into the cc vault.

Nothing, not applicable. Love all the features and ease of use.

GuestPoint is easy to use. The reservation screen is well laid out and the system works well with our channel manager. GuestPoint support is great.

The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen. The cost of connecting our eftpos terminals to GuestPoint is much more expensive than I expected.

the ease of use, and the help from Guestpoint

When you are used to Guestpoint there is nothing to least like about Guestpoint. I have used a lot of other programmes and there is no comparison

Guestpoint is very user friendly. It’s efficient and easy to use, but I would say that the greatest factor as to why I would highly recommend it to others is the support staff. There are a few in particular that go over and above to assist with any problems that I may have had over the years and hence alleviates my stress levels. They are courteous knowledgeable and great to deal with.

Cannot think about any cons with Guestpoint

The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.

The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.

easy to use and responsive support team!

sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.

Ease of use , great service from the team

Not dual interface, unable to do negotiated rates

Hi Kun. Thanks for your review! Glad to hear you are enjoying the software.

Software has the ability to grow and build on API integration which is great! Automation was a big part of our business model and Guestpoint was able to provide most of it and if it couldn't they could develop an API to make it work.

I would have like to have seen it app based rather than browser based.

The support offered by GuestPoint is quick. Casa Nostra Motel Mackay 30 Nebo Rd, Mackay QLD 4740

Lack of flexibility and updates. The form fields are very rigid and reduces the ability to convert.

From the initial setup, install and training we have found the program and their service to be of a very high standard. The colour coded reservation plan is very easy to read and see your occupancy/availability at a glance. Making bookings is simple and we have found the automated emails and text messages a great marketing tool (and we’ve received lots of compliments from the customers too about the...

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Nothing! I cannot fault anything about it.

Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry.

#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often...

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The actual reservation portion (take reservations, check-in, check-out) is easy to use.

The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this. In addition the credit...

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Probably nothing at this point. It's only appeal is that I already paid the set up fee and my staff knows how to use it.

Probably the worst software I have ever worked with for a small property. The software is slow on any internet connection and is incredibly counter intuitive in some important aspects (like financial reporting and guest statements). They claim it can replicate the convenience of a cloud-based software, but this simply isn't true. Additionally, the support team is friendly, but sometimes it takes...

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No pros were added to this review

No cons were added to this review