HHAeXchange Reviews

NOTHING i basically i had to teach myself how to use the software.

EVERYTHING, every single thing.

The way we can see the visits, help to do any change in schedule and caregivers and the reports

When I enter the first time the schedule is not transfer the information to the master week and need to enter manually.

It has a nice way of extracting report and customize them depending on the need.

EVV is the worst specially with people clocking in/out. It freeze alot and sometimes it take them 10min to be able to access their accounts.

Easy to use and self-explanatory software.

Customer service is very bad. Takes hours on hold to talk to support, weeks to months to have your problem fixed. Some of the issues are still in the work for almost a year

Easy on boarding, easy to learn, available support,Ticket turnaround is quick.

As time has gone by HHAexchange has grown leaps and bounds. It’s taking longer to work in tickets and complete tasks. The company needs support staff.

At this point I don't have anything to say.

Customer support is terrible and has fixed my billing issue. They have been working on the issue for a year. HHA Exchange is not meeting the EVV requirements for the state of North Carolina, at least for this agency.

It’s very simple to use and very easy to login, there is a thumbprint/face log in so it makes it simple to use. Very easy to find what you need.

I don’t think there is anything I hate about it.

We only use this for our waiver clients as it is required for billing the CHC Program in PA. I like that all the info is in one place and easy to access.

Nothing with the software itself was an issue for me.

It's ease of flow to all aspects of the business, from hiring an individual, checking exclusions to admission of a new client to scheduling and providing service to that client.

Integration was difficult as the training was quick but the HHA Associates truly care about you as a customer and understands the importance of each aspect of your business and how it interacts with HHA.

I like the ease of use, it is very simple to understand the software

I do not like that I cannot print multiple caregiver calendars at one time.

It has a lot of information but does not work all the time

It does not work as well as it should

It is easy to navigate overall. The one thing I like the most now is that I can see the 'daily' Schedule.

That when you change the master week it does not allow you to what is already there. Kantime had a way to change those visits. Look into this...

Day to day processes are easier with HHAeXchange. Training can be a little difficult to learn the system and all functionality but over all very easy to use.

Learning any system can be difficult as HHA is still developing the product on a day to day basis there are still a lot of hiccups that could be worked on in the future.

Quick Visits but that was taken away so nothing. It really needs special attention so it doesn't seem like a Dollar store App!

It really needs special attention so it doesn't seem like a Dollar store App! You can enter visits but it doesn't confirm most times so you are stuff double billing, Nothing for Nurses so we have to pay for other apps. It's slow as well, always having issues. GPS doesn't work well, nothing useful to make me switch to you all.

I love that they are always progressing to release new updates!

I wish the app would stop crashing less frequent.

I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.

That sometimes is too slow and it crashes constantly

Being able to track healthcare credentials and send alerts for expiring credentials has helped operations and compliance.

Reports do take a couple minutes to load and there are frequent outages of the service. Employees sometimes have a hard time using the system while clocking in and out.

This system is easy to navigate with much more features than other services.

Sometimes the system freezes on payroll weeks which delays us from completed our payroll on time

I beleive all the features are interrelatted which is what this software does....

Poor support team....lack of knowledge via tier level 1.

Client medications, POC and calendars and hours authorized

It is not easy to print out reports. I would like to see easy ways to print out what you need to get performance and targets for review in QA.

Used it to check against timesheets. Make sure staff was clocking in and out.

That you always had to link calls. And when you linked them they stayed on the dashboard. With ClearCare everything was much easier. You could color code shifts. For every step you had to save or it would disappear.

It user friendly and allows the agency to customize it to meet our needs

Too many technical glitches. Support Center takes way too long to answer. You can be on hold for over 45mins sometimes.

HHAX's reporting and compliance functionalities would be what I would say I like the most about the software. Most reports are readily available and the software offers an option for customizable reports. HHAX also offers multiple methods of electronic visit verification (EVV) to curtail fraud, waste and abuse. Another great aspect of this software is the customer support. Most issues reported are usually resolved on the first call. If the customer support technician is unable to resolve the issue in the initial call; the technician will follow up and provide updates until resolution.

Although software updates are necessary, there have been instances where some reporting functionalities were removed when a new version is available.

easy to use. self taught. lots of features that help the business growth. Reports are easy to find and most important accurate. great seminars to attend as well when new features are available.

the customer service has no follow up set up. you can call 10 times and "they will call you back" don't hold your breath! Half of the time your better off figuring it out yourself.

This program acts as an overall solution to HHA/PCA/Caregiver scheduling and offers an array of features that really surprised me. The focus here is primarily on streamlining the scheduling of caregivers for contracted patients and in that realm alone, HHA Exchange is practically unrivaled. You can focus on other Quality Assurance related issues while HHA Exchange takes the leg work out of scheduling and rescheduling.

The customer service agents for this company are not as attentive or patient as those for other Home Care software companies that I have used. This is the only negative that I can offer.