JustCall Features & Capabilities

JustCall

Calabrio ONE

QEval

JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+ businesses globally. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, global phone numbers in 70+ countries.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tracking Metrics

Call Transcription

Call Transfer

Caller ID

Campaign Management

Computer Telephony Integration

Contact Database

Contact Management

Conversation Intelligence

Customer Database

Customizable Fields

Customizable Templates

Data Import/Export

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

For Cloud Phone Systems

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Management

List Management

Manual Dialer

Mass Texting

Message Personalization

Mobile Access

Mobile Keywords

Multi-Channel Communication

Multi-Channel Data Collection

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Scheduled Messaging

Sentiment Analysis

SIP Trunking

SMS Marketing

SMS Messaging

Support Ticket Management

Survey Builder

Survey/Poll Management

Template Management

Templates

Text to Speech

Third-Party Integrations

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workflow Management

Kixie PowerCall

CloudTalk

Twilio

Aircall

Dialpad

Ringover

Bitrix24

Five9

RingCentral Contact Center

Genesys Cloud CX

LiveAgent

CallTrackingMetrics

Overall JustCall came through just in time for meet a requirement for my BBB accreditation, which states that I must have a phone number listed for clients.  I was able to get my line setup in a few minutes.  Plus, it auto-records my calls so I can focus on the talk and can take notes later.  Oh and the Chrome extension is gold!  Being able to dial numbers from any website is amazing!  Best option for any size business looking for a great solution with lots of options.

Just what we needed

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Tight integration with Copper and Zapier

Great web interface/ Terrible phone app 

Works amazing for the most part. Very little issues and super glad we found them and will continue to use them for the foreseeable future.

Wonderful VOIP calling solution to pair with Pipedrive

JustCall May be Just What you Need

We tested Google Voice, DialPad, Wix Phone, Ooma, GrassHopper, FreshDesk, Nextiva, Verizon OneTalk, Zoom, RingCentral, Kixie, and JustCall. It was the most feature-rich service. JustCall won us over because of all their features. Their customer service has been fantastic. I'm very happy overall with the service.

We tested 12 companies. JustCall won our business.

Hi Hamlet!
It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.  We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. 

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/ 


More confident to provide data and info to the customer and client.

Just A Click 

Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend. 

JustCall Review 

Its does the job

Thanks for sharing your thoughts, Rod! Glad to hear you like the bulk texting feature.

We hear you on the scheduling aspect and acknowledge the speed issue. We're actively working to make it more efficient for you.

If you have more insights or suggestions, feel free to drop us a line. Appreciate your feedback!

The Just Call support team are very responsive but can never do anything to help.  The service is totally not suited to compliance checking and makes my job almost impossible.  

Exhausting and Tedious

Thank you for your honest feedback, Danielle. We understand your frustration regarding the challenges you're facing with compliance checks. While we're glad the call recording quality is good, the current search and reporting features clearly fall short of your needs.
We are working towards these issues and hope to deliver the best experience for our valued customers like you. 


Decent platform, feature rich. Again, they need to work on offer better support and refine their interface.

Feature Rich - Questionable Support & Interface

Appreciate the feedback, Cub! Glad you find JustCall feature-rich.

We're working on improving support speed and interface usability. We aim to provide great experience for our customers. 

Not the Service You are Looking for

Hi JD, I regret that you had to wait for your Account verification. I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. I believe there should have been a miscommunication we have no intention to keep you waiting and our support team ensures that no user/customer is left behind.

Please note that I've escalated the issue with available details to our Senior Customer Support Manager, but I would require your email as we have no details to look into. 

We're looking to resolve this issue to your satisfaction at the earliest. 






In my position, I am using JustCall to broadcast texts, send out individual text and answer/make phone calls. I would like for there to be more compatibility with other software so I am not needing to make CSV files every time I schedule a bulk text out. Overall, JustCall really helps connect with our customers.

JustCall Review

We're sorry to hear that you were not satisfied with your experience Sonja! Please reach out to help@justcall.io and someone from our team will be sure to resolve any troubles promptly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible.

Love JustCall for quick setup and broad offering for SMB

I've used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have, every time!

Great phone service and support!

Hi Darie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.  We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. 

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/ 


I love Just Call and wouldn't replace it for another software. 

Amazing Software!

Yayyy! Thank you for your amazing review, Evo. Appreciate it.
Cheers!

We want to have powerful tools that keep the  administrative tasks to a minimum, yet compromising the quality. Just cal do exactly that.

Time saver

Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both.

Loving the SMS Experience

Very good. Strong support and quick responses. Straightforward features are easy to use and manage. 

Solid system with reasonable rates

Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. 

With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? 

Please share details about the issue at help@justcall.io and we'll get back to you at the earliest. 

Thank you for taking the time to share this with us. It means a lot to our team.


JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

A Versatile Service

Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at help@justcall.io and we will be there to help you throughout. 

Great Service Tool

JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.

Easy-to-use tool for placing calls from any location.

Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.  We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. 

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

JustCall Review: A Comprehensive and User-Friendly Communication Platform

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

JustCall Features

Features Summary

Screenshots

Contenders comparison

Common JustCall comparisons

Reviewers who mentioned features said: