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Kipu Logo

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Expert-designed software for better behavioral healthcare.

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Kipu Pricing, Features, Reviews and Alternatives

Kipu FAQs

Q. Who are the typical users of Kipu?

Kipu has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Kipu support?

Kipu supports the following languages:
English


Q. Does Kipu offer an API?

Yes, Kipu has an API available for use.


Q. What other apps does Kipu integrate with?

Kipu integrates with the following applications:
Constant Contact, CallRail, Microsoft Outlook, CallTrackingMetrics, Google Analytics 360, Formstack Forms, Gmail, LeadsBridge, Mailchimp, Twilio


Q. What level of support does Kipu offer?

Kipu offers the following support options:
24/7 (Live rep), Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

Kipu product overview

What is Kipu?

The Kipu Platform

Key benefits of using Kipu

The Kipu Platform
Kipu is the leading cloud-based solution tailored for multi-provider and enterprise-level behavioral and addiction treatment centers. Our comprehensive platform seamlessly integrates an EMR system, facilitating collaboration in managing health records, treatment plans, and scheduling. It also includes a robust CRM for enhancing marketing, referrals, and admissions, and an all-encompassing RCM system for streamlined billing processes.

Security is a paramount concern at Kipu. We ensure the highest level of data protection with our HITRUST certification, a testament to our commitment to security and excellence. With Kipu, prepare to elevate your facility’s productivity and deliver outstanding patient care.

Kipu EMR
Trusted by the behavioral health community, Kipu EMR has managed over 3 million episodes of care. It simplifies workflows across the care continuum on a single, user-friendly platform, supporting the team to deliver optimal patient outcomes.

Features of Kipu EMR include comprehensive patient charting, scheduling, a patient portal, eligibility checks, outcomes tracking, detailed reporting and analytics, clinical and toxicology lab integration, medication management, seamless team communication, telehealth capabilities, and occupancy management. This suite of features is designed to enhance operational efficiency across your organization.

Kipu CRM
Our CRM system, integral in admitting over 100,000 patients annually, bridges the crucial gap between patients seeking care and treatment centers. It’s crafted specifically for the nuances of behavioral health and addiction treatment, managing everything from referrals to admissions efficiently. Integrating with Kipu EMR, the CRM forms a unified platform that enhances outcomes by eliminating redundancies and errors, all while saving on consulting costs and the hassles of adapting generic systems.

Kipu RCM
Annually handling nearly 800,000 claims, Kipu RCM safeguards your revenue and supports a sustainable financial base to serve more patients. Billing for behavioral health can be intricate and labor-intensive. Kipu RCM streamlines this with built-in workflows and payer specifics that cover the entire patient journey, from pre-admission to post-discharge. Automated processes and a powerful claims engine reduce manual workload, boost cash flow, and allow billing teams to concentrate on more strategic activities.

With Kipu, you are equipped with tools not just to manage but to transform your facility, ensuring both operational success and exceptional care delivery.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Webinars
Live Online
In Person
Documentation
Videos

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Why am I seeing this?

Kipu features

Functionality

4.7

/5

204

Total features

111

10 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Reports

Functionality contenders

Kipu users reviews

Overall Rating

4.8

/5

204

Positive reviews

96

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

168

28

5

1

2

Pros
I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans.
I love the easy functionality of KIPU, I have used other EMR systems for facilities that our managed by our company and KIPU is by far the best. Kipu is worth the investment.
KIPU delivers a very sophisticated offer of customizations that are easy to use for providers and their employees. The Training and Customer support are the best of all the systems I reviewed.
Cons
This is frustrating when the document is released and there is missing information on MR after it has been entered into the system.
I find that the system can time out in the middle of sessions and the information that was added gets lost.
There are occasional glitches that make inputting information difficult.

Overall rating contenders

SA
AvatarImg

Steven A.

Operations Director

Hospital & Health Care, 11-50 employees

Review source

Overall Rating

Super User Friendly Super Reliable.

Reviewed 8 months ago

Transcript

Steven A.: Hello, my name is Steve. I am the operations director for Akasha, LLC. We are a six-bed detox...

Vendor response

Thank you for taking the time to share your review, Steven! We're delighted to learn that Kipu has positively impacted your facility. We've taken note of your recommendation and are currently testing and finalizing the new timeout function. Your feedback is invaluable to us, and we appreciate your continued support as a valued member of the Kipu community!

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Ivana J.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Most user friendly program

Reviewed a year ago
Pros

It’s the most user-friendly. I won’t work anywhere that does not use KIPU… literally

Cons

I can’t say there is anything I don’t like.

Vendor response

Hi Ivana, We're absolutely delighted to hear how integral Kipu is to your daily operations! Your trust and preference for our platform means the world to us. Thank you for being a valued part of the Kipu community!

RB
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Rebecca B.

Medical Practice, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

APRN MAR review

Reviewed a month ago
Pros

it's user friendly and i find it easy to toggle back and forth within the program

Cons

i dont like how certain labs arent labeled and you have to click through every one to look for something specific. same with previous provider notes. it would be nice if they had the providers name next to it to know who saw the client last

Vendor response

Thank you, Rebecca, for your detailed review! We're glad to hear that you find Kipu user-friendly and easy to navigate. We appreciate your feedback and are incorporating enhancements. Thank you for being part of the Kipu community!

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Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Built for the Basic Model of Substance Abuse Care...which doesn't work.

Reviewed 4 years ago

We used this as our EHR, reluctantly, as there really isn't a good EHR out there that does everything. If you're looking for one, Azalea is my new favorite.

Pros

It took a lot of back end work on my part, but I was able to make it simple-to-use for the clinical team, other than the nurse/physician who had to do the orders.

Cons

I don't like it's cost model, it's lack of reporting custom fields in notes, and it's order sets/eMAR weren't too seamless.

JB
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Jack B.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Jack kipu review

Reviewed 2 months ago

My overall experience has been great with people

Pros

Easy to navigate And if find any information I need it’s all right there in front of you very simple to use

Cons

Once you went to saw him unless you’re an admin, you can’t fix it if you made a mistake

Vendor response

Thank you, Jack, for your positive review! We're delighted that you find Kipu easy to navigate and use. We appreciate your feedback regarding editing restrictions for non-admin users and will consider it for future enhancements. We're pleased that your overall experience has been great. Thank you for being part of the Kipu community!

DA
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Delfina A.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great and easy to work with

Reviewed 2 months ago

My overall experience with Kipu was the best on hands to work with.

Pros

Kipu was easy and fast to work with. Helps you get the job done and the golden threads were understanding

Cons

Their is really nothing that iiked least about Kipu because Kipu is the best.

Vendor response

Thank you, Delfina, for your wonderful review! We're thrilled to hear that you find Kipu easy and fast to work with, and that the golden threads feature is helpful. Your positive feedback and high recommendation mean a lot to us. Thank you for being part of the Kipu community!

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