Page 5 | Klara Reviews - Pros & Cons, Ratings & more

Phreesia

Luma Health

Weave

Spruce

Klara is a comprehensive conversational patient engagement solution that helps businesses centralize communication channels, increase provider collaboration, and automate outreach workflows. The platform enables healthcare practices to focus on patient outcomes by streamlining various aspects of patient care.

Klara

Web-based

Lead receptionist

Ve been working with Klara for about 2.5 years and overall have been very happy with the product. D love to have more access to immediate support but overall very happy.

What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.

Customer Service

I love how Klara organizes the message exchange between patients and physicians. The secure messaging, appointment scheduling, and telemedicine are easy and convenient.

Clinical Psychologist

Sometimes patients complain it is annoying to login and that the forms do not autosave mid-way nor allow any field to be empty even if it is irrelevant.

Front desk

I love klara! and i also love its very easy for patients to us and communicate with staff.

I Love that we can communicate with patients like an text message.

Medical Receptionist

It's very user friendly and helps with our practice significantly.

Medical Assistant

Klara is one of the best systems our practice has chosen to invest in for our patient care.

The upload picture feature is also horrible because it doesn't work.

Practice Manager

We also use it for tattoo removal consultations and just have the patients send in a photo of the tattoo for a price. It has been a huge benefit to our practice.

Receptionist

Klara has been very helpful, it's organized and easy to use.

Patient support team

When merging accounts sometimes gives you an error.

These ease of use of the application. It is almost never down and is very intuitive.

Administrative Director

HIPAA-compliant texting that works well with our clinical workflow. We value the new phone integration and feel it has improved our workflow.

Supervisor

I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication. The value for money is not good.

Other than the integration part of Klara with Nextgen I am completely happy with this product.

Relatient

OhMD

My overall experience with Klara is great.

Patient Coordinator

Your review is appreciated, Kourtney. Thank you for sharing your thoughts!

overall has been a great asset to our front desk team

Overall, asset to our office

We value your feedback, Bonnie! Thank you for taking the time to leave us a review.


Klara has been great for us!

We value your feedback, Justine. Thank you for taking the time to leave us a review.


Manera facil de interactuar y tambien de enviar archivos confidencales

Klara 5 estrellas

Klara 5 stars

Thank you, Ana! We appreciate the positive comment.


It has been great, it allows us to communicate with patients about very important thngs easily and safe

Love KLARA

Thank you, Evelyn! This is great to hear. We truly appreciate your feedback.

Great, it makes communication much easier.

Klara Review

Thank you, Ian! We appreciate the positive comment.


gives my office to answer patients instantly. great service! highly recommended.

Office Manager

Thank you, Ericka! We’re grateful for your feedback.

all of it, our patients love that they can reach us with a call into the office

klara experience

Thank you, Melanie! We appreciate the positive comment.


great system! messaging Patients  Patients and staff love that we can communicate faster w/o having to use phone

Maria likes Klara

Generally positive! I enjoy having a break from the phone, and still being able to facilitate patient outreach in a way that is convenient for patients.

Klara, A Comprehensive Tool

We appreciate your feedback, Natalya. Thank you!


very good as its  efficiency, accuracy, and user-friendliness

front desk 

Thank you for your feedback, Vimoh! We're glad you're enjoying Klara. 

Overall our experience has been great. I do find it can be difficult for our older patient's to navigate

Louisiana Gastroenterology Associates Review

Your feedback is important to us, Kylie. Thanks for sharing!

I like it. I can see when patient read my text. I like that I can search patient with the DOB. overall I believe is a good way to communication with my team and our patients

Very Good Job

We appreciate your feedback, Angela. Thank you!


Satisfied using Klara. Making communicating with patients a breeze.

Making work easy with Klara

Thank you for taking the time to give us feedback, Almarie Ann!

EVERYTHING FROM CREATING NEW CHARTS TO CONFIRMING APPOINTMENTS

UPS AND DOWNS

Thank you for leaving a review, Anna. Your feedback helps us improve. 

Overall it is a great app to use for clinics

KLARA REVIEW

We appreciate your feedback, Angelica. Thank you!


Very easy to use.  Pts like the ease of logging in.  Like that it takes more countries phone numbers.

Keep it up

We value your feedback, Lisa! Thank you for taking the time to leave us a review.

Horrible it has detroyed our practice reputation

Klara customer service is horrible 

Thank you for your feedback, Maria. We're sorry to learn about your experience. 

I would say Klara is satisfactory. There are some pros and cons but that is with any system.

Satisfactory

Thank you for your review, Tamara. We are always looking to improve our product experience and your feedback is helpful.

Overall a great app, works very well most of the time

Klara for work

We truly appreciate your review, Mandi. Thank you!

My overall experience with Klara has been absolutely nothing but amazing.

Klara is an amazing product. We highly recommend. 

Thank you for your review, Deborah! We’re grateful for your feedback.

i love klara! and i also love its very easy for patients to us and communicate with staff.

Front desk 

We appreciate you sharing your experience, Dominique. Thank you!

Overall experience has been excellent thus far. Communicating with patients has never been easier add simpler.

Klara review 2/21/25

Thank you for taking the time to leave a review, Eric. We value your feedback.

I rely on this platform to immediate resolve patient issues.

Great Patient Communication Platform

We're so happy you're enjoying Klara; thank you for sharing.

So far, it has been an overall great experience.

Riverdale Klara Review

Thank you, LaWanda! We appreciate the positive comment.


Klara Reviews (2025) - Page 5

211 reviews

Patient Coordinator

Overall, asset to our office