Page 6 | Klara Reviews - Pros & Cons, Ratings & more

Phreesia

Luma Health

Weave

Spruce

Klara is a comprehensive conversational patient engagement solution that helps businesses centralize communication channels, increase provider collaboration, and automate outreach workflows. The platform enables healthcare practices to focus on patient outcomes by streamlining various aspects of patient care.

Klara

Web-based

Lead receptionist

Ve been working with Klara for about 2.5 years and overall have been very happy with the product. D love to have more access to immediate support but overall very happy.

What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.

Customer Service

I love how Klara organizes the message exchange between patients and physicians. The secure messaging, appointment scheduling, and telemedicine are easy and convenient.

Clinical Psychologist

Sometimes patients complain it is annoying to login and that the forms do not autosave mid-way nor allow any field to be empty even if it is irrelevant.

Front desk

I love klara! and i also love its very easy for patients to us and communicate with staff.

I Love that we can communicate with patients like an text message.

Medical Receptionist

It's very user friendly and helps with our practice significantly.

Medical Assistant

Klara is one of the best systems our practice has chosen to invest in for our patient care.

The upload picture feature is also horrible because it doesn't work.

Practice Manager

We also use it for tattoo removal consultations and just have the patients send in a photo of the tattoo for a price. It has been a huge benefit to our practice.

Receptionist

Klara has been very helpful, it's organized and easy to use.

Patient support team

When merging accounts sometimes gives you an error.

These ease of use of the application. It is almost never down and is very intuitive.

Administrative Director

HIPAA-compliant texting that works well with our clinical workflow. We value the new phone integration and feel it has improved our workflow.

Supervisor

I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication. The value for money is not good.

Other than the integration part of Klara with Nextgen I am completely happy with this product.

Relatient

OhMD

Its great easy to use. Patients love it too

klara review

Thank you, Lauren! We’re grateful for your feedback.

Easy Access

We're so happy you're enjoying; thank you for sharing.


IT WAS A VERY GOOD AND EASY EXPERIENCE OVERALL

FIVE STARS

We appreciate your feedback, Emma. Thank you!


it has been good and an effective way to chat directly

Provider Review

We appreciate your feedback, Anoosha. Thank you!


Overall, our experience with Klara has been positive. Our implementation specialist, [sensitive content hidden] was INCREDIBLE, which made the process even more enjoyable. There has been a learning curve and the platform on which we went live is very different than the platform we started with, but overall we are pleased.

Already great, but has room for improvement

We value your feedback, Amanda. Thank you for taking the time to leave us a review.


It like it a lot compare to when I had to listen to my messages.

Cloverland

Thank you, Becky! We appreciate the positive comment.


I really enjoy using klara, all doctor's office should use it

Front receptionist lead

Thank you, Sonia! We appreciate the positive comment.


It makes communicating with patients very easy and makes workflow with scheduling a lot more clear.

Klara is amazing 

Thank you, Sonia! Your feedback helps us continue to improve.

Very positive. Klara saves my team time and saves on back and forth phone calls with patients.

Klara is a huge time saver for my team!

We appreciate your feedback, Tina. Thank you!


MY OVERALL EXPERINCE HAS BEEN GOOD. NO COMPLAINTS WITH THE EXCEPTION OF FILTERING OUT OFFICES

MY OPINION ON KLARA

Thank you, Leslie! Your feedback helps us continue to improve.

It has been good some times is hard for patients they tend to not like it a lot not sure why maybe the repeated notifications

Good Product

We appreciate your feedback, Misty. Thank you!


I love Klara. The office flow defiantly improved since the implementation of Klara

Time saver

We value your feedback, Sincerae! Thank you for taking the time to leave us a review.


I'm very happy with how simple it is to use and that I can see if parent has seen the message and respond back with no trouble. I am very satisfied with klara.

Great experience

We're so happy you're enjoying Klara; thank you for sharing.


I LOVE IT, I ENJOY BEING ABLE TO COMMUNICATE WITH SIMPLICITY AND EASE FOR MYSELF, STAFF ANS PATIENTS

KLARA REVIEW

Thank you, Lisa! We appreciate the positive comment.


No issues. This program worked well. It was just very expensive.

Good program very high price

We appreciate your feedback, Jessica. Thank you!


I work for a company that uses klara.  As a patient I love it.  As a worker its pretty good!

Patient or worker klara good for both!

We appreciate your feedback, Alissa. Thank you!


daily user review

We value your feedback, Mallory! Thank you for taking the time to leave us a review.


I enjoy using Klara especially since patient can't always answer the phone but they can still get the message and it's secure

Overall Klara is wonderful

Thank you for taking the time to leave a review, Whitney. We value your feedback!

I honestly love it ! It is quick and direct.

Nice communicating source between office, and patients

Thank you, Lidia! We appreciate the positive comment.


My overall experiences with Klara have been great.

Klara review

We appreciate your feedback, Tamia. Thank you! 


great service we use it a lot at work everyday

Great working app 

I like it. Its easy and convenient for me.

Thank you, Diane! We appreciate the positive comment.


We love Klara! It has helped with our patient communication significantly.

You won't be disappointed! 

Thank you, Sheila! We appreciate the positive comment.


Klara has been very helpful, it's organized and easy to use

Your feedback matters to us, Marissa. Thank you for your review!

Great! I use it almost daily and have no complaints

Klara is great!

We value your feedback, Kaley! Thank you for taking the time to leave us a review.


Klara Reviews (2025) - Page 6

211 reviews

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