Liberty REACT Reviews - Pros & Cons, Ratings & more

Ricochet

NetSuite

Rose for Square

Liberty Consignment Software is a full-featured Cloud based Consignment and Resale Software used for Account and Inventory Management, Point of Sale transactions, Reports, and provides integrated options for eCommerce and integrated Credit Card processing.

Liberty REACT

Web-based

Owner

My shoppers like how easy it is to use; my consignors love that they can track their items and see their money, and I like that everyone is happy.

I have been with Resaleworld since 2009; their product does what it says it will, and the support team is wonderful, friendly, and knowledgeable.

The people at Liberty are awesome to work with, super-friendly, and are always very helpful when we have to call in.

Without this product and the technical help that has been provided, we simply would not be able to do the daily business we do with such ease and confidence.

I can barely sleep at night I am so excited over this website. It's look, ease of use, and functionality - it really is a dream come true.

I especially want to thank Mahashwar for minimizing my stress level with his good humor and expertise. He is truly the most user-friendly tech person I have every had the pleasure of working with.

If you are looking for the best and easiest system with the very best customer support available, the Liberty 4 Consignment is the program for you.

And support doesn't make you to be a idiot or fool. They walk you through problems you are having and help you learn the program step by step with any issue you may encounter.

We do reward points that our customers love and have responded well to. Whenever we have had questions, I have been pleased at the quick, professional response, the support team has been wonderful.

I feel the Rewards Program feature has helped increase sales. It was easy to set up, and my customers love that they do not have to carry a special card in their wallet to earn their points.

I really like watching their expressions as they can see how this can vastly improve their business and save them time and money.

Co-owner

After hours of insanely wasted time demo after demo you finally lapse into a confused software demo coma. Then the magical day came when I found Liberty4 Consignment software and took the test drive.

When I moved to Liberty I was amazed at the difference. Entering inventory, tracking consignment sales, printing tags, running reports of your best consignors, etc. etc. is so easy and all built in.

Our growing business needed e-commerce integration, and Liberty's software system delivered an amazing solution.

Great Consignment Software - Perfectly integrated with our online site.

I refer to my “tech team” when I am questioned about how our software works or when there is a problem I can’t answer.

A friend from Northern Michigan had been using the Liberty4 Consignment system for over 4 years and told us that she really liked it and that it was user friendly.

I feel like my opinion of this product is unfair because I am unable to determine how much of my sub-par experience has to do with having old hard/soft-ware. I have had a lot of difficulties.

I’ve had other software and 17 years ago I switched to Liberty. I’ve NEVER doubted it. 

Liberty is the BEST solution for the Resale Owner 

I've used this software for over 30 years in two different consignment businesses and it has always met our needs.  It is responsive and time sensitive and makes integration very easy.  

The Best Consignment Software In The Industry

We used Liberty4Consignment four years, and while the daily operation was generally good, we always knew that we were not able to benefit from what the software offered. Larger resale businesses, especially those with more than one location and a dedicated back-office staff may find this to be the right solution for their needs; smaller operations may find it daunting and more challenging than beneficial. 

Good Software, with Strings Attached

I feel like my opinion of this product is unfair because I am unable to determine how much of my sub-par experience has to do with having old hard/soft-ware. I have had a lot of difficulties.

I appreciate the product though! There have been times when people have gone above and beyond to help get things working for me. There have been other times when tech. support technicians have been so condiscending and disrespectful to me that I’ve almost hung up in tears of frustration. My experience with Liberty/Resaleword is very mixed; however, I’m fairly committed to doing what it takes on my end to try and make my experience better.  I’m going to start with updating things so I can make a fair evaluation. 

I have a real mixed review that is only partially fair due to my outdated software. 

I used this software to run my consignment shops for years. Easy to use and has many different features that made running the store easy and great reporting features

Great for consignment shops

I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment 3 years ago and my shop has taken off quickly. In three years we have accumulated almost 2,500 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS.

I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution!

Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.

Great software and customer service 

Prior to starting my furniture consignment business I sought guidance from an owner of a similar business located in another state. I knew that I wanted to use a computer based system in my new business because of my tedious experience with written record keeping when I worked in a consignment business back in the 80's. Oliver's recommendation was Liberty 4 Consignment by Resaleworld. As I researched the market, Oliver's choice proved to be very wise. Not only is Liberty a well developed database system with an easy to use interface, it includes thoroughly implemented inventory management tools, comprehensive and flexible point-of-sale system, and a wide range of standard and custom reporting features. I have found that Liberty enables me to be more productive in processing consignments, efficient managing our inventory and more accurate in documenting sales transactions (reporting of sales by consignors, tracking revenues, sales tax, etc'). By using Liberty, my consignors have confidence to trust me to sell their valuable items. Likewise by using Liberty's reCommerce feature, I can reach more customers by offering our inventory on-line. The customer support offered by Resaleworld is the best. They have a large enough development team to have support staff available whenever I needed immediate assistance. They also listen to their customers input. Each new release/update of Liberty includes improved functionality suggested by users. They just keep making it better. While there may be lower cost alternatives, I believe Liberty offers the best value available.

The Best Value in Resale Software

Liberty is a great program but I believe what makes it spectacular is the IT department- every time I have questions - not only are they very quick to call me back but they always go above & beyond to help me solve my problems.   This was just done once again by the support staff- he did back up on my computer & spent hours looking at reports to figure out what was going on - he was very patient with me & explained everything to me - showing me how I can fix my problem & how to make sure it won't happen again - he showed me how to run different reports, walked me through the steps, etc.... I have had the program for a little over 2 years. I highly recommend Liberty software to  anyone getting into the consignment business - It's user friendly & everyone at Liberty has always been so helpful! 
I'm very thankful for everyone at Liberty

I LOVE LIBERTY 

-consignors want to be able to use their store credit to purchase items in our online store over the internet.
-would like to see updates that include email automations for when items in accounts are expiring
-more space for words in headers/footers & all areas custom language can be added to - for instance; there is so little room to convey policy details on email item lists.
-would like to see a streamlined (mini) accounts for clients who are just shoppers, where we can store their purchase history and add their email to a marketing subscriber list
-There are all sorts of other moments I have asked myself "why can't I run this sort of report, why doesn't the system do that, etc. - not sure if there is already the capability for some of the things I think of, and I just don't know how to perform the function or if the capability is not part of the program.
-I will try to compile notes on what these things I wish I could do in L4C are and check back in with tech support to see if they already can be done or are something you are thinking of adding.

sufficient but lacks some common sense functionality

Fabulous!!

Pros:
This software moves fast and can store a lot of data without feeling sluggish.  I have owned three consignment stores for almost 11 years.  When I opened the first store I bought the cheapest software option I could find.  It was a nightmare.  When I moved to Liberty I was amazed at the difference.

Entering inventory, tracking consignment sales, printing tags, running reports of your best consignors, etc. etc. is so easy and all built in.  The point of sale is very customizable with coupons, receipt options, built in reward plan for customers, etc.  

They even have a built-in system for listing items on your own eCommerce website (provided by them!) and on eBay.  

You have so many options that you will discover (as I have) as you use the software and will be amazed by all the things this software can do for you and your business.  

Cons:
It is expensive.  It's expensive up front and it's expensive for support.    However, you are investing in the future of your business and the extra cost will save you in the long run when your software can automate things for you and will grow with your business.

Some of the staff are amazing (Angel!) but others can be short with you because of the volume of tech calls they get.  They also don't always know the answers to your questions because of the complicated nature of the software.     

Overall, Liberty is a great program for a consignment business.  I do highly recommend it!

Very robust software with amazing consignment features

The interface and back end of this new store front is so easy for the common person to use. Making changes is a snap, adding products is a snap, and if you get stuck, Resaleworld is there to help. Angel designed my site, my logo, and my colors; it's professional and clean. Love it! My shoppers like how easy it is to use; my consignors love that they can track their items and see their money, and I like that everyone is happy. I have been with Resaleworld since 2009; their product does what it says it will, and the support team is wonderful, friendly, and knowledgeable. I moved to the latest version of Recommerce...I never like change, but this change was good. Make the move to ReCommerce 3; it's that good!

ReCommerce 3 is AWESOME!

A prodigious feat!

Above and Beyond Customer Service  *****

Great Consignment Software - Perfectly integrated with our online site

I wrote a review a year ago about how great this company is and how easy this software is to use. I really wanted to take the time to write again because they deserve it. I own three very high volume consignment stores and have been in business for 23 years. I could not be more grateful for all their help and support through the years. I recently purchased another POS workstation, with new printers and scanners from Liberty4. They went above and beyond to make everything work efficiently with my existing system. I have contracts in all my locations and it is well worth the investment. If I open another location I would not hesitate to purchase all my hardware with them. I know all the tech's names, and they are all wonderful and easy to work with. The sales department is helpful and gets everything, including my tags, out immediately. I even got a call when my POS workstation was on the way and was urged to call upon receiving it for any help I might need in setting it up. I plugged it in and that's all. Everything was already done for me. I love these guys and give them much credit for our success.People should know when a company is as wonderful as Liberty4. Like I said, they really deserve it!

We are a consignment/donation store that opened in September 2011. After talking with another store who was using the Resale World system, we decided to purchase it. It has been extremely easy to use and meets all of our needs. It is quite intuitive. 

The best thing about the software is the barcoded tags. Our staff is mainly volunteers, and it has proven very easy for them to process a sale and we have excellent reports that are available. One of the outstanding advantages for us is the ultimate in technical support. We receive very prompt returned phone calls; and each and every person who helps us is always friendly, courteous, patient, and answers all of our questions - as well as solves any problems. The technical support staff is most professional and very competent. We have never experienced better technical support.

I have been extremely happy with my Liberty 4 Consignment purchase! This was my first resale company and I had no prior experience working with this type of program. It was easy to understand and learn. I also used the technical support program to help me along the way. I would definitely recommend the technical support team because I could not have learned the software as fast without the help of experts that new the software. I would recommend this to anyone who is trying to decide on what software to choose. It has helped my business succeed and was worth every penny.

My only complaint is the technical support process. Sometimes it takes hours for a representative to call you back and solve your problem. If you are paying for a service, there should be a number you can call to get a person live immediately during business hours. The way the process goes now, is you have to wait for someone to call you back.  I think this needs to change.

It was a very hard choice making the decision as to which Consignment Software System to begin test-driving, as I call it. I tried many of the systems that had been on the market for quite a while. I wasn't impressed... more so, I was frustrated as I knew we had to get a system in place before our busy season began and had to have everyone trained to boot. A friend from Northern Michigan had been using the Liberty4 Consignment system for over 4 years and told us that she really liked it and that it was user friendly. I downloaded the demo and took it for a test drive. Right from the beginning I new that there was a real difference over all of the other programs I tried. The choice was made for me after about 2 days of messing around with the demo. I called Resale World and started the process of getting set up.

Now, here is the thing that means the most to me when I make a large technically based purchase, technical support! Resaleworld has the best! When I call and have a question, I have an individual that is giving me their undivided attention and fixing the problem with me. If I can't be verbally walked through the process they will remotely log on and walk me through the process to get me straight and running. The things I call about are not related to product reliability but lack of knowledge on my part as far as how to accomplish certain tasks. Nobody in support treats me like an idiot. They say no question is a dumb question when I apologize for my lack of catching on to something.

The truth is that this system rocks! It is easy to use and very functional. There are certain procedures that have multiple ways of accomplishing the same task. It is all about learning which way fits your needs the best. Liberty4 Consignment is the best. Keep up the good work!

My name is Judy and I am the Co-owner of a very large consignment store (37,500 sq.ft.) and started in business 30 years ago. We originally had software written for us in 1991, which took over a year for a dedicated software developer to write. We discovered it was not y2k compliant. We really liked our program and were sadden that we had to find out what else we could use. We checked out everything available and nothing came even close to fulfilling the needs of our large business except for Resale World's program. It was such a vast improvement from our old program and was well received by every one that worked at the store.

There have been several updates and upgrades to the software and every one keeps getting better and better. Our system has never been down (my bank can't even say that) which speaks in part to the reliability of the software. One thing I especially like is how you can custom fit the program into how you want to run your business. Every part is amazingly versatile. Because the program is so rich with features, I have implemented specials and promotions I would have never thought of on my own had they not been designed in the program. We now handle our own gift cards at a great savings over a 3rd party company. We do reward points that our customers love and have responded well to.   

Whenever we have had questions, I have been pleased at the quick, professional response, the support team has been wonderful.

I love this program so much that I have been excited to have owners of other consignment stores and people wanting to start businesses come in to my store for a demonstration. I really like watching their expressions as they can see how this can vastly improve their business and save them time and money.  


When I first decided I was going to open my consignment shop, my main concern was: how am i going to manage all my consigners and records accurately? The bookeeping was a big worry for me as I wasn't sure what I would have to do to make this work.
As a huge consignment shopper myself, I was in a great shop in Pittsburgh and talked to the manager about what the shop uses. This is when she told me about Liberty4 Consignment software. She raved about the software and highly recommended I contact Re-sale World.

The rest is history. Fantastic, easy and wonderful history! I bought this software (which was no problem to install and I am no technology wiz!) and my business was ready to go instantly! 

I opened my doors February 1, 2012. My high-end, ladies consignment shop is doing great! My business is thriving. I can honestly say that a HUGE part of my success is based soley on my software, Liberty4 Consignment. I could not have done this without them. 

This system is so easy to understand and learn, my shop is so efficient. Liberty4 Consignment is so user friendly, accurate and simple, it has made my business incredibly professional and smooth running! It is possibly the best decision I could have made. I'm serious. The team at Liberty is incredible. Everyone is extremly friendly and ready to help with any (And I mean any) question. I can honestly say, I have not one complaint about this software, the company, and the team of wonderful support.

I love my shop, Love Me Two Times! Opening this was a dream come true. I am having so much success owing this shop! I could NOT have done this without this terrific software and the team behing it! Thanks from the bottom of my heart, Liberty 4 Consignment!

The Clothes Horse is a busy women's and children's shop, processing hundreds of items each day. Liberty4Consignment software has made our life much easier! We run the program on several dedicated stations: processing incoming, POS, account look up/payout, and my desk.

It was an easy decision to go with Liberty4Consignment, as the program is very user friendly. It also allows gives me more information and customizable reports than any other program I have reviewed. I have not regretted that decision at all.

Over the years I have enjoyed the many changes and upgrades that have been made to the program. Each one makes my life and that of my employees easier. I have found the tech support department to be top notch. They are helpful, patient, extremely pleasant to deal with, and certainly seem to know their stuff! Equally as important, the response time is downright impressive!

I truly enjoy the integrated credit card processing feature. We have less employee errors, faster checkouts for customers, and spend less time reconciling the days activities.

I feel the Rewards Program feature has helped increase sales. It was easy to set up, and my customers love that they do not have to carry a special card in their wallet to earn their points. Resaleword has been responsive in requests for more reports to track customer purchases, and these reports help me to track the success of my rewards program, coupons, sales events, as well as identifying my "best" customers. We also offer our customers an opportunity to monitor their accounts online, which they love.

Without a doubt, Liberty4 Consignment is THE program you want to use in your business!

We are a not-for-profit organization that operates primarily with volunteers. We operate 3 different stores and accept merchandise by consignment and donation. 

Because of the unique nature of our business, a straightforward, easy-to-learn and operate system is crucial to our success. It is not uncommon for our stores to sell an average of 5,000 items in a week and enter another 6000. Having Liberty manage our inventory allows us to run our business instead of being run by our business. 

The extensive list of reports determines where our dollars are generated and keep us focused on our goal of raising more money for our organization. When we do have a question or an issue, the customer support team is always prompt, courteous and knowledgeable. No business has time for issues with their software, so having a strong support team readily available maintains our level of professionalism.

Lovely Lady Bugs (LLB) is a children's consignment boutique. In addition to consignment, we also have major retail vendors (and their inventory) in our system. LLB was already using Liberty4 when I purchased the business. I did look into 2 other software programs, but when I came to learn all of Liberty4's capabilities, I knew the search was futile.

Since I took over the business last summer, I have hired 5 new employees and taught them the software myself. It is very user-friendly. Liberty4 is complex, in that is has a multitude of functions. However, not all employees need to know how to handle absolutely everything. So for what my employees need to know, it's simple and very understandable. As the owner of the store, I had to learn a lot of the aspects of the software. After all, a database-driven software program is only as useful as the information you put in it. 

We have a tag/support plan, and it's been invaluable. I can call tech support anytime and know that I'll get a return phone call, usually within the hour. I have yet to ask them a question that they can't explain and teach me, in an easy-to-understand manner. Better yet, every tech support person I talked to was extremely nice and respectable, even personable, on the phone. I have always received the help I needed and a solution to my issues. 

My opinion is that Liberty4 is the end-all solution to your resale/thrift/consignment software needs. You may start off with a different, cheaper solution from somewhere else, but it'll only get you started. Eventually you'll need it to do something it can't... something that only Liberty4 can!

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