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OnPay
5
416
4
34
3
4
2
1
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based payroll and HR software for businesses
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OnPay - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
OnPay overview
Based on 465 verified user reviews
What is OnPay?
OnPay is a payroll tool offering key features such as payroll management, tax compliance, direct deposit, W-2 preparation, and payroll reporting, among others.
Who uses OnPay?
Reviews for OnPay come from a wide variety of industries, including accounting (7% of reviewers), construction (6%), and real estate (5%). The most frequent use case for OnPay cited by reviewers is payroll (69% of reviewers).
What do users say about OnPay pricing?
Most users consider OnPay’s affordable, transparent pricing and lack of hidden fees to offer strong value for money. Some users report occasional extra fees or penalties, and a few reviewers feel the cost could be lower.
What are the most popular integrations for OnPay?
The OnPay integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.7 out of 5 for its integration with OnPay.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Onboarding Process
Live Chat Support
Delayed issue resolution
OnPay’s user interface
OnPay review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about OnPay?
Reviewers feel OnPay simplifies payroll management with its intuitive interface, efficient onboarding, and comprehensive tax handling, saving them significant time and reducing errors. They value the affordable, transparent pricing, unlimited pay runs without extra fees, and the ability to generate a variety of reports, though some wish for more customization and easier navigation for certain features.
Users report that customer support is knowledgeable, friendly, and accessible via chat, phone, or email, quickly resolving most issues. They note occasional delays in support responses and minor glitches, and mention that mobile access and dashboard usability could be improved.
Select to learn more
Who uses OnPay?
Based on 465 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
OnPay's key features
GetApp's analysis of 41 verified user reviews collected between July 2021 and April 2024 identifies OnPay's most critical features and summarizes user sentiment about those features.
Reviewers appreciate OnPay's Payroll Management capabilities. They report significant time savings and the ability to manage payroll efficiently. Users highlight the ease of data entry, employee self-service access, and the ability to control various payroll aspects. They find the system user-friendly and customizable to their needs. Reviewers also mention the helpful customer service and the convenience of tracking payroll information anytime. They say OnPay simplifies payroll processes without needing an accountant. Of the 20 OnPay users who gave detailed accounts of their use of Payroll Management, 100% rated this feature as important or highly important.
Aaron C.
Owner
Marcela O.
Owner
Nancy F.
Director of Operations
Robert R.
President
Reviewers indicate OnPay's Tax Compliance capabilities are valuable for staying up-to-date with tax laws and ensuring timely filings. They appreciate the software's ability to handle state and federal tax issues, reducing stress and liability. Users report that OnPay resolves non-compliance issues quickly and provides accurate tax calculations. They find the customer service knowledgeable and responsive. Reviewers also mention the ease of registration and management, and the peace of mind knowing taxes are paid on time. Of the 19 OnPay users who gave detailed accounts of their use of Tax Compliance, 100% rated this feature as important or highly important.

See related user reviews
Cory R.
outside sales

Tari M.
Administrator
Jon S.
Sales
Steven S.
Principal / Owner
Users report that OnPay's Direct Deposit feature is convenient and reliable. They appreciate the ease of setting up direct deposits and the consistency of timely payments. Reviewers highlight the convenience for employees, who can manage their information through the employee login. They find it saves time and eliminates the need for paper checks. Users mention that direct deposit works seamlessly and has not caused any issues, making payroll processing more efficient. Of the 19 OnPay users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
See related user reviews
Jennifer D.
Director of Development
Andrew D.
Owner/Manager
karen f.
General Manager
Reviewers appreciate OnPay's W-2 Preparation capabilities. They highlight the convenience of having W-2 forms prepared, stored, and available all year. Users report that OnPay initiates the process early, ensuring nothing is overlooked. They find it easy to print or email W-2s, saving time and offering peace of mind. Reviewers mention the reliability and accuracy of the process, and the option to self-print without additional charges. They say it simplifies compliance with legal requirements. Of the 18 OnPay users who gave detailed accounts of their use of W-2 Preparation, 94% rated this feature as important or highly important.
All OnPay features
Features rating:
OnPay alternatives
OnPay pricing
Value for money rating:
Starting from
49
/user
Per month
User opinions about OnPay price and value
Value for money rating:
To see what individual users think of OnPay's price and value, check out the review snippets below.
Cory R.
outside sales
Aaron C.
Owner
OnPay integrations (7)
Integrations rated by users
We looked at 465 user reviews to identify which products are mentioned as OnPay integrations and how users feel about them.
Integration rating: 4.7 (13)
Integration rating: 5.0 (5)
“Time tracking of our employees hours”
Stuart N.
Head of School
Integration rating: 3.0 (3)
“We are still working this integration”
Erin B.
Executive Director
Integration rating: 5.0 (3)
“Yes, I did not want to have to post my payroll each month myself.”
“Had to transfer all of our business accounting data to keep books consistent.”
Deb B.
Owner
Integration rating: 4.3 (3)
“Currently we enter time thru QB time for job costing.”
Bill h.
Controller
Integration rating: 5.0 (2)
“Keeps the account department happy”
“That's what we were using.”
Jacs F.
Sales
OnPay customer support
What do users say about OnPay customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of OnPay customer support.
Widely noted by reviewers, OnPay's customer support is consistently prompt, knowledgeable, and friendly across all channels.
A fair number of users highlight that support staff are proactive, patient, and provide clear, thorough solutions to issues.
Multiple users appreciate the ease of reaching support via chat or phone, with quick access to real people who resolve concerns.
A portion of reviewers value that customer support helps offset the learning curve and assists with onboarding and setup.
Support options
Training options
To see what individual users say about OnPay's customer support, check out the review snippets below.
“Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly.”
Cheryl R.
Lead Staff Accountant
“The customer service by phone is never a long wait and people are patient, knowledgeable and supportive.”
Hiroko K.
Operations Lead
OnPay FAQs
OnPay has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What is OnPay used for?
OnPay’s payroll and HR software helps run payroll, automate quarterly and year-end tax filings, streamline HR processes, manage employee benefits, and more. The platform integrates with third-party tools such as QuickBooks, Xero, and time-tracking software The payroll module facilitates payments to employees and contractors while handling calculations, deductions, and tax filings. The HR capabilities automate onboarding, PTO tracking, and organization chart management, while providing HR guidance and access to insurance options.
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum






















