Oracle Cloud CX Alternatives, Competitors & Similar Software

Features

Total

1

20

17

features in common

1

features in common

SAP Customer Experience's unique features

Support Ticket Management
ROI Tracking
Customer Database
Lead Management

Oracle Cloud CX's unique features

Predictive Analytics
Trend Analysis
Third Party Integrations
Customer Experience Management

Pricing

Starting from

$58/month

Value for money

3.9

0.2

4.1

What users say about SAP Customer Experience's value for money

Read all reviews

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Diogo T.

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

AB

Aneesh B.

Categories in common

Features

Total

9

151

17

features in common

9

features in common

Freshsales' unique features

Activity Management
Dashboard
Landing Pages/Web Forms
Multivariate Testing

Oracle Cloud CX's unique features

Text Analysis
Trend Analysis
Multi-Language
Engagement Tracking

Pricing

Starting from

$0/month

Value for money

4.5

0.4

4.1

What users say about Freshsales' value for money

Read all reviews

It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.

MB

Matt B.

Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.

James N.

Categories in common

Features

Total

6

50

17

features in common

6

features in common

NetSuite CRM's unique features

Lead Qualification
Customizable Reports
Document Storage
Contact Database

Oracle Cloud CX's unique features

Trend Analysis
Text Analysis
Visual Analytics
Multi-Channel Data Collection

Pricing

Starting from

$129/month

Value for money

3.6

0.5

4.1

What users say about NetSuite CRM's value for money

Read all reviews

The tracking capability is fantastic and is a great to for creating transparency in terms of lead management.

Jessie M.

It will be amazing and wonderful and the very best thing, so long as you are able to make that investment. If you can't, you aren't ready for it.

WJ

Wendy J.

Categories in common

Features

Total

11

142

17

features in common

11

features in common

SugarCRM's unique features

Brand Tracking
Lead Capture
Request Escalation
Dynamic Content

Oracle Cloud CX's unique features

Customer Experience Management
Trend Analysis
Text Analysis
Real Time Analytics

Pricing

Starting from

$49/month

Value for money

3.8

0.3

4.1

What users say about SugarCRM's value for money

Read all reviews

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

Categories in common

Features

Total

8

225

17

features in common

8

features in common

EngageBay's unique features

Customizable Fields
Goal Management
Knowledge Base Management
Social Media Integration

Oracle Cloud CX's unique features

Trend Analysis
Text Analysis
Real Time Analytics
Monitoring

Pricing

Starting from

$0/month

Value for money

4.8

0.7

4.1

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

14

153

17

features in common

14

features in common

Salesforce Marketing Cloud's unique features

Auto-Responders
Data Capture and Transfer
Canned Responses
Campaign Scheduling

Oracle Cloud CX's unique features

Trend Analysis
Text Analysis
Multi-Channel Data Collection

Pricing

Starting from

$4,800

Value for money

3.7

0.4

4.1

What users say about Salesforce Marketing Cloud's value for money

Read all reviews

The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.

AR

Anonymous Reviewer

It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.

AR

Anonymous Reviewer

Categories in common

Features

Total

11

205

17

features in common

11

features in common

Salesforce Sales Cloud's unique features

Projections
Data Management
Approval Process Control
Medical History Records

Oracle Cloud CX's unique features

Customer Experience Management
Trend Analysis
Text Analysis
Multi-Channel Communication

Pricing

Value for money

4.0

0.1

4.1

What users say about Salesforce Sales Cloud's value for money

Read all reviews

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.

SS

Shanta S.

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Oliver L.

Categories in common

Features

Total

17

205

17

features in common

17

features in common

Zoho CRM's unique features

Landing Pages/Web Forms
Tagging
For Financial Institutions
Sales Analytics

Oracle Cloud CX's unique features

No unique features

Pricing

Starting from

$0/month

Value for money

4.3

0.2

4.1

What users say about Zoho CRM's value for money

Read all reviews

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

8

127

17

features in common

8

features in common

Insightly's unique features

Contact Database
Progress Tracking
Real Time Data
Call Management

Oracle Cloud CX's unique features

Trend Analysis
Multi-Language
Engagement Tracking
Text Analysis

Pricing

Starting from

$29/month

Value for money

3.9

0.2

4.1

What users say about Insightly's value for money

Read all reviews

API changes caused fatal errors in several of our integrations over the course of our time with Insightly. User interface was never the prettiest.

AR

Anonymous Reviewer

Insightly CRM is a great option to consider, it has all the needed features like dashboard, process workflow, lead management, opportunities , converting opportunities to project, etc.

NA

Nawar A.

Categories in common

Features

Total

13

159

17

features in common

13

features in common

Pipedrive's unique features

Data Management
Landing Pages/Web Forms
Data Synchronization
Content Delivery

Oracle Cloud CX's unique features

Trend Analysis
Engagement Tracking
Real Time Analytics
Customer Experience Management

Pricing

Starting from

$15/month

Value for money

4.4

0.3

4.1

What users say about Pipedrive's value for money

Read all reviews

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.

AR

Anonymous Reviewer

The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.

JB

John B.

Categories in common

Features

Total

9

112

17

features in common

9

features in common

Dynamics 365's unique features

CRM
Billing & Invoicing
Mobile Access
Training Management

Oracle Cloud CX's unique features

Monitoring
Engagement Tracking
Text Analysis
Real Time Analytics

Pricing

Starting from

$50/month

Value for money

4.1

What users say about Dynamics 365's value for money

Read all reviews

The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

Emmanuel C.

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

sg

shelly g.

Categories in common

Features

Total

10

132

17

features in common

10

features in common

Mailchimp's unique features

Customer Database
Website Visitor Tracking
Real Time Data
Social Media Monitoring

Oracle Cloud CX's unique features

Data Visualization
Trend Analysis
Customer Experience Management
Multi-Language

Pricing

Starting from

$0

Value for money

4.4

0.3

4.1

What users say about Mailchimp's value for money

Read all reviews

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.

DW

Daniel W.

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.

RI

RABEE I.

Categories in common

Features

Total

11

34

17

features in common

11

features in common

Usage Intelligence's unique features

SSL Security
Surveys & Feedback
Ad hoc Reporting
Feedback Management

Oracle Cloud CX's unique features

Customer Experience Management
Third Party Integrations
Text Analysis
Multi-Channel Communication

Categories in common

Customer Experience

Features

Total

9

107

17

features in common

9

features in common

SysAid's unique features

Support Ticket Management
API
Social Media Integration
Recurring Issues

Oracle Cloud CX's unique features

Text Analysis
Trend Analysis
Multi-Language
Engagement Tracking

Pricing

Value for money

4.5

0.4

4.1

What users say about SysAid's value for money

Read all reviews

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Categories in common

Knowledge Base

Features

Total

9

34

17

features in common

9

features in common

Pyze's unique features

Customer Segmentation
Funnel Analysis
AB Testing
Behavior Tracking

Oracle Cloud CX's unique features

Monitoring
Reporting & Statistics
Text Analysis
Multi-Channel Communication

Pricing

Starting from

$299/month

Value for money

4.7

0.6

4.1

What users say about Pyze's value for money

Read all reviews

Visualization of the data is brilliant and fun to look at. We use Pyze to feed into our daily KPI dashboard for management.

AW

Audrey W.

Helped improve lead gen and optimize our website. Successfully increased ability to target users who showed interest in our projects.

CM

Consuela M.

Categories in common

Customer Experience

Features

Total

5

45

17

features in common

5

features in common

Snap Survey Software's unique features

Search/Filter
Customizable Fields
Drag & Drop
Surveys & Feedback

Oracle Cloud CX's unique features

Trend Analysis
Multi-Channel Communication
Activity Tracking
Predictive Analytics

Pricing

Starting from

$65/month

Value for money

4.2

0.1

4.1

What users say about Snap Survey Software's value for money

Read all reviews

If you work with paper surveys on any level, it is superior to anything else out there. If you want quick and easy reporting for your own purposes, it is also excellent.

SE

Sarah E M.

Snap Surveys is a very good software, I would say that it is one of the best for the distribution of surveys, despite its prices, it still has quite interesting functions.

KF

Katherine F.

Categories in common

Customer Experience

Features

Total

3

43

17

features in common

3

features in common

AnswerHub's unique features

Collaboration Tools
Full Text Search
Self Service Portal
Group Management

Oracle Cloud CX's unique features

Multi-Channel Data Collection
Trend Analysis
Real Time Analytics
Predictive Analytics

Pricing

Value for money

4.0

0.1

4.1

What users say about AnswerHub's value for money

Read all reviews

It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

SS

Supreeth S.

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.

AS

Andrew S.

Categories in common

Knowledge Base

Features

Total

11

82

17

features in common

11

features in common

Leadspace's unique features

Target Account Identification
Customizable Scoring
Predictive Modeling
Lead Generation

Oracle Cloud CX's unique features

Customer Experience Management
Activity Dashboard
Monitoring
Multi-Language

Categories in common

Customer Data Platform

Features

Total

0

35

17

features in common

0

features in common

Service Management Enterprise's unique features

Alerts/Notifications
Stock Management
Invoice Management
Work Order Management

Oracle Cloud CX's unique features

Reporting/Analytics
Trend Analysis
Third Party Integrations
Customer Experience Management

Pricing

Value for money

3.6

0.5

4.1

What users say about Service Management Enterprise's value for money

Read all reviews

Terrific product backed up by a very competent, knowledgeable, and professional service team.

CR

Chris R.

When I complained I continually got the runaround. There is no client download and QuickBooks integration does not work well.

JS

Julie S.

Categories in common

CRM

Features

Total

4

107

17

features in common

4

features in common

MyStudio's unique features

Event Scheduling
Automated Scheduling
Class Scheduling
Email Templates

Oracle Cloud CX's unique features

Visual Analytics
Trend Analysis
Real Time Analytics
Activity Tracking

Pricing

Starting from

$59/month

Value for money

4.5

0.4

4.1

What users say about MyStudio's value for money

Read all reviews

With my previous software, I never felt like they listened to my concerns. MyStudio is always asking us what we need and how they can improve their software to be the best in the industry.

MW

Matt W.

Great customer service, innovative and forward thinking development team. My experience with MyStudio has always been positive and pleasant from the onset.

DO

Dayo O.

Categories in common

CRM

Features

Total

1

18

17

features in common

1

features in common

nCino's unique features

Corporate Banking
Loan Processing
Lending Management
Compliance Management

Oracle Cloud CX's unique features

Predictive Analytics
Trend Analysis
Third Party Integrations
Data Visualization

Categories in common

Banking Systems

Features

Total

10

41

17

features in common

10

features in common

SmartKarrot's unique features

Dashboard
Task Management
Communication Management
Customizable Fields

Oracle Cloud CX's unique features

Text Analysis
Reporting & Statistics
Multi-Language
Third Party Integrations

Categories in common

Customer Experience

Features

Total

9

91

17

features in common

9

features in common

HubSpot Service Hub's unique features

Account Alerts
Client Management
Client Portal
Queue Management

Oracle Cloud CX's unique features

Predictive Analytics
Trend Analysis
Data Visualization
Text Analysis

Pricing

Starting from

$50/month

Value for money

4.2

0.1

4.1

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

12

143

17

features in common

12

features in common

Zoho Desk's unique features

Auto-Responders
Help Desk Management
Forms Management
Text Editing

Oracle Cloud CX's unique features

Visual Analytics
Trend Analysis
Data Visualization
Engagement Tracking

Pricing

Starting from

€0

Value for money

4.5

0.4

4.1

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

12

43

17

features in common

12

features in common

Pixis Insights UI/UX's unique features

Geotargeting
Behavior Tracking
Real Time Reporting
Feedback Management

Oracle Cloud CX's unique features

Multi-Channel Data Collection
Third Party Integrations
Monitoring
Multi-Channel Communication

Categories in common

Customer Experience

Features

Total

3

40

17

features in common

3

features in common

Element451 's unique features

K-12
Application Management
Self Service Portal
Referral Tracking

Oracle Cloud CX's unique features

Activity Tracking
Trend Analysis
Multi-Channel Communication
Data Visualization

Categories in common

Sales Tracking

Features

Total

3

71

17

features in common

3

features in common

Surfly's unique features

User Profiles
Screen Sharing
Screen Mirroring
SSL Security

Oracle Cloud CX's unique features

Multi-Channel Data Collection
Trend Analysis
Real Time Analytics
Predictive Analytics

Categories in common

Customer Experience

Features

Total

5

19

17

features in common

5

features in common

RudderStack's unique features

Customer Profiles
API
Alerts/Notifications
Customer Journey Mapping

Oracle Cloud CX's unique features

Trend Analysis
Multi-Channel Communication
Multi-Channel Data Collection
Reporting/Analytics

Categories in common

Customer Data Platform

Features

Total

1

8

17

features in common

1

features in common

happyhotel 's unique features

Dynamic Pricing
Revenue Management
Price Optimization
Competitive Analysis

Oracle Cloud CX's unique features

Predictive Analytics
Trend Analysis
Third Party Integrations
Customer Experience Management

Categories in common

Sales Tracking

Features

Total

6

66

17

features in common

6

features in common

Convoso's unique features

Preview Dialer
Workflow Management
Lead Generation
List Management

Oracle Cloud CX's unique features

Trend Analysis
Multi-Language
Visual Analytics
Multi-Channel Data Collection

Pricing

Starting from

$90/month

Value for money

4.3

0.2

4.1

What users say about Convoso's value for money

Read all reviews

It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.

BH

Brian H.

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Categories in common

CRM

Features

Total

5

75

17

features in common

5

features in common

HappyFox Help Desk's unique features

Cataloging/Categorization
Feedback Management
Online Forums
Workflow Management

Oracle Cloud CX's unique features

Trend Analysis
Real Time Analytics
Multi-Channel Data Collection
Predictive Analytics

Pricing

Starting from

$39/month

Value for money

4.5

0.4

4.1

What users say about HappyFox Help Desk's value for money

Read all reviews

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Knowledge Base

Features

Total

11

89

17

features in common

11

features in common

Startquestion's unique features

Survey Builder
Anonymous Feedback
Site Intercept Survey
Workflow Management

Oracle Cloud CX's unique features

Activity Tracking
Multi-Channel Communication
Predictive Analytics
Activity Dashboard

Pricing

Starting from

$49/month

Value for money

4.7

0.6

4.1

What users say about Startquestion's value for money

Read all reviews

A good, simple and useful tool. Great customer support and very high supplier flexibility.

JW

Jacek W.

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

KM

Katarzyna M.

Categories in common

Customer Experience

Features

Total

2

47

17

features in common

2

features in common

Blitz's unique features

Search/Filter
Real Time Reporting
Referral Tracking
Opportunity Management

Oracle Cloud CX's unique features

Activity Tracking
Trend Analysis
Multi-Channel Communication
Data Visualization

Pricing

Starting from

$35/month

Value for money

4.8

0.7

4.1

What users say about Blitz's value for money

Read all reviews

Fantastic, the support staffs are true Professionals always available to address and effectively answer my questions or help me set up the system the way I want to.

JA

Jason A.

We have been happy with the performance of the software, but having a representative like Tina makes the overall experience excellent.

AH

ASHLEY H.

Categories in common

Features

Total

5

64

17

features in common

5

features in common

HubSpot Sales Hub's unique features

Sales Activity Management
Customer Database
Customer Segmentation
Chat/Messaging

Oracle Cloud CX's unique features

Trend Analysis
Real Time Analytics
Multi-Channel Data Collection
Predictive Analytics

Pricing

Starting from

$50/month

Value for money

4.2

0.1

4.1

What users say about HubSpot Sales Hub's value for money

Read all reviews

It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like.

AR

Anonymous Reviewer

Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail.

MP

Mal P.

Categories in common

Features

Total

11

126

17

features in common

11

features in common

Front's unique features

Customer Database
API
Rules-Based Workflow
Issue Tracking

Oracle Cloud CX's unique features

Predictive Analytics
Trend Analysis
Customer Experience Management
Engagement Tracking

Pricing

Starting from

$19/month

Value for money

4.1

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

4

73

17

features in common

4

features in common

Kaseya BMS's unique features

Service Level Agreement (SLA) Management
Automated Routing
Document Management
Workflow Management

Oracle Cloud CX's unique features

Visual Analytics
Trend Analysis
Third Party Integrations
Predictive Analytics

Pricing

Value for money

4.0

0.1

4.1

What users say about Kaseya BMS's value for money

Read all reviews

The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

RR

Rick R.

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

BG

Bianca G.

Categories in common

CRM

Features

Total

5

52

17

features in common

5

features in common

Vymo's unique features

Opportunity Management
Lead Distribution
Performance Management
Meeting Management

Oracle Cloud CX's unique features

Trend Analysis
Real Time Analytics
Multi-Channel Data Collection
Predictive Analytics

Pricing

Value for money

4.7

0.6

4.1

What users say about Vymo's value for money

Read all reviews

It's a good application for me, very to easy use this application, meeting reminder and recruitment call intimation. Such a nice application.

RG

Roshan G.

The major trouble I'm facing in this app is I am unable to get my previous month's data. As the the month ends, the data for that month disappears automatically.

AS

Abdul S.

Categories in common

Oracle Cloud CX Alternatives & Competitors

Top 10 free alternatives

SAP Customer Experience

Freshsales

NetSuite CRM

SugarCRM

EngageBay

Salesforce Marketing Cloud

Salesforce Sales Cloud

Zoho CRM

Insightly

Pipedrive

Dynamics 365

Mailchimp

Usage Intelligence

SysAid

Pyze

Snap Survey Software

AnswerHub

Leadspace

Service Management Enterprise

MyStudio

nCino

SmartKarrot

HubSpot Service Hub

Zoho Desk

Pixis Insights UI/UX

Element451

Surfly

RudderStack

happyhotel

Convoso

HappyFox Help Desk

Startquestion

Blitz

HubSpot Sales Hub

Front

Kaseya BMS

Vymo

Birdeye