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Qgiv
Fundraising management system
Last updated: October 2024
Value for money rating
4.4
/5
53
Price starts from
1
Per month
Per Feature
What users say
Price starts from
4000
/user
Per year
Pricing model
Free trial
Price starts from
399
Per month
Pricing model
Free trial
Price starts from
5000
One-time payment
Pricing model
Free trial
Price starts from
2000
Per month
Pricing model
Free trial
Price starts from
89
/user
Per month
Pricing model
Free trial
Benjamin W.
Nonprofit Organization Management, 11-50 employees
Used weekly for 2+ years
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I have stuck with Qgiv for years because of its ease of use and easy to navigate UI. I can get in and out, make quick changes and never am hit with anything unexpected or updates that scramble by ability to navigate to where I need to go. Qgiv has very good customer service. You will speak to real people. They do a good job of not being annoying when they trying to upsell but do it in a helpful way. For example, they will educate you on text-to-give offerings and look for ways it can help add value but without pushing it on you. One cool thing I'll add and recommend that Qgiv added in the last few years has been the ability of donors to cover transaction fees which has been a nice little boost to our average gift.
This isn't the best software for a seasoned pro. Don't go in looking to organize donor and transaction data in lots of different ways. The dashboard reporting won't give you much more than how much you raised in the current month, but if that's all you need, Qgiv is a good choice.
Thank you so much for taking the time to leave a review. We value your feedback and are glad to hear that you feel supported by the Customer Experience Team and that you've enjoyed the GiftAssist feature! We recently launched new dashboard and reporting capabilities within Qgiv and would love the opportunity to chat with you more about these new features and the data you are looking for. Send us a quick message at support@qgiv.com. We look forward to hearing from you and thanks for trusting us with your fundraising needs!
Michelle I.
Nonprofit Organization Management, 1-10 employees
Used daily for 6-12 months
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I love the easiness of the ability to get someone from your customer service to help me when I’m having trouble. Your team has been so helpful!
The cost is expensive per month for our non profit as I understand things are expensive but every penny we spend is a penny we lose.
Hi Michelle! Thanks so much for your review! We love that your registrants found it so easy to sign up for events! We've got some exciting changes on the horizon we think you'll love. We're sorry to hear that pricing is a pain point for you. We make every effort to be transparent, fair, and flexible in our pricing structure. If you have any feedback on what could make the system more valuable to you, we'd love to hear about it! Send us an email at support@qgiv.com and we'll talk through it.
Tara H.
Nonprofit Organization Management, 11-50 employees
Used weekly for 1-2 years
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We hold an annual fundraising event that includes both a silent and live auction. The event has close to 400 registrants and and 350 attendees, bringing in $125,000, of which only 3% are ticket sales (which is only available in advance of the event). The glitches mentioned above, as well as more not described, resulted in long lines, lost bids, upset attendees, and frustrated staff. And, because they do not have any support available outside of business hours Monday through Friday, we had no way of helping people or resolving the issues.
The price was good for our budget in the past.
No customer support during the event. Being required to purchase their credit card readers at $100 each and then they were not reliable. Staff being kicked out of the program during check-in/check-out. The app did not function well.
Thank you for taking the time to leave a review and share your feedback. We sincerely apologize for the negative impact this experience had on your event. We value the opportunity we had to work with you directly after your event in May, including offering a refund and involving our developers to ensure our system acted as it should. Your feedback has been documented, and if you have any further concerns, please don’t hesitate to reach out to support@qgiv.com.
missam m.
Hospital & Health Care, 51-200 employees
Used weekly for 1-2 years
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Great company, great service and great product
Great features for non profit starting new and need help.
Cost is high for having higher features and abilities.
Thanks for your review, Missam! So glad to hear that you enjoy the features in your Qgiv plan! In an effort to help support nonprofits who are meeting the unexpected challenges of 2020 head-on, we've made our Data package free until 2021. We hope you enjoy the advanced tools in the package and that they help you reach your goals. Thanks for being part of the Qgiv family!
Kristin B.
Nonprofit Organization Management, 1-10 employees
Used monthly for 2+ years
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Qgiv's user interface has been improved within the last year and provides users with an easy to navigate and visually appealing way to donate to their favorite nonprofits.
When selecting an online giving platform to use, I compared several features. Ultimately, I was looking for a product that would not incur a monthly subscription fee and Qgiv was one of few that had that option. Although that decreases the functionality compared to their paid plans, I have found that the free plan has all I need and more. Plus, their customer service team is still accessible to help those on the free plan. On several occasions I have reached out to make sure I was setting up something correctly and they walked me through it step-by-step. They also have an extensive library of Help guides. Overall, I have found that the personalized help and large number of features in the free plan outweighs the higher processing fees on the transactions themselves.
While we would be interested in trying the peer-to-peer functionality, we have been prevented from doing so due to cost. That feature may be similar in price to other giving software, as I haven't researched that. But, for our small organization, that is one item that we've simply not been able to justify paying for. (I will say, however, that for other features--like text to give--that may be needed for a short time frame, such as a day of giving, you can opt in and out on a monthly basis, making it very easy to increase and decrease your features without committing for a full year.)
Thanks so much for your review, Kristin! We're happy to hear that you've found all the features you need in our free package. And if you ever do need another feature--say you're hosting an auction--our services are contract free, so you can always add and remove as you need! If you ever have feedback on what we could do better, please let us know at support@qgiv.com!
Roger B.
Used daily for 1-2 years
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Great information about our donors that allow us to follow up, connect and take action towards. Additionally, the real time availability of what is coming in is very nice!
Very intuitive, easy to use. Pretty straightforward and A LOT of functionality. Reporting is VERY ROBUST! Lots and lots of data made available via their dashboard.
Probably cost. As a non-profit, would like more competitive pricing available an d more options to allow customers to purchase only what they need. Also, would really like to see a more customer friendly text giving platform.
Shelby J.
Nonprofit Organization Management, 51-200 employees
Used daily for 1-2 years
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Overall, it's a great service and I am considering recommending it for our auction events. I am a big fan of the quality of the product for the price (especially as a non-profit).
This product is very user friendly, both for users and for admins. It is fairly intuitive, and easy to customize to your specific needs. Pulling reports is pretty easy as well, and it breaks down where the money is coming from.
There are a few features that I wish were included, but there are problems very specific to my company. i wish that people could sign up twice using different classifications (we have 2 5K in different locations on different dates).
Thanks so much, Shelby! It's great to hear that you find the system intuitive... and we're excited you're considering using the auction platform! While the multiple classification registration scenario isn't currently an option, we're definitely considering the use-case for potential enhancements. Our CX team would love to chat more with you about the details and talk to you about the auction platform. Whenever you're ready, you can always send an email to support@qgiv.com. We're happy to help!
Deborah V.
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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We are pleased with the features and cost of Qgiv.
Easy to set up, integrate with website, and customize so it's intuitive for end users.
The way that required fields are reflected on forms. Also that transactions and recurring gifts are set up separately from donor accounts.
Hi Deborah! Thank you so much for your review! We're glad to hear you find Qgiv easy to set up and customize and that you're pleased with the cost and feature set. We'd love to get details about the required fields and donor account pieces you mentioned. Someone from our CX team will reach out to talk through any feedback you may have!
Daniel D.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
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The most impressive part of Qgiv is their customer service and training. They are responsive, knowledgeable, friendly, and willing to help. They truly want to help nonprofits succeed in their fundraising efforts. They are willing to go the extra mile to be sure that nonprofits are getting the most from their Qgiv services while keeping pricing accessible for all sizes of nonprofits.
Easy to setup and use. Built with nonprofit fundraising in mind. Affordable solutions for even small nonprofits. Simple and straightforward for donors. Gift Assist option is a huge plus.
So far, I have found nothing to dislike or be concerned about.
Thank you so much for the kind words and for being part of the Qgiv family! We're delighted to hear your experience has been so positive. We thrive on seeing our clients succeed, and we're excited to see you doing exactly that!
Laura G.
Civic & Social Organization,
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I feel that what Qgiv does best is their customer service. They have friendly and helpful phone representatives who are knowledgeable and can answer just about every question I threw at them. They also made the set up process quick and simple on our end, while speedily working to have our donation site up as soon as possible.
I think in a dream world, donation websites would have smaller fees. However, comparatively Qgiv's fees are cheaper or on par with what else is offered, upon doing my research.
Elizabeth E.
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
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Qgiv has been amazing to work with!
Qgiv is easy to use, simple to set up, and the staff are super friendly and supportive even if you only choose to utilize the free version of their software. I can't recommend their services enough!
My only complaint about this software is that I don't have enough reasons to use it. The interface is great! I do wish their fee was a little lower, but its still cheaper than most!
Karen M.
Nonprofit Organization Management, 11-50 employees
Used other for less than 6 months
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We had a wonderful experience with Qgiv. Their customer service was so helpful and were there to answer any questions. They were knowledgeable of the product. The software was so user friendly and fit our needs perfectly.
The ease of use, the cost, and their customer service staff.
There were some functionalities that we would have liked to see.
Thank you for taking the time to leave a review, Karen! We love working with Big Brothers Big Sisters, and we're happy to hear that you find Qgiv easy to use! If you ever have suggestions or feedback on the platform, we'd love to hear it! Send us an email at support@qgiv.com and let us know what we can do to make your job easier. :)