Qgiv Reviews - Page 2

The software was very easy to use. I've never created website before and I was able to create a website and then implement this software onto the website with ease.

The least thing I like is that monthly charges for using the softwareis taken out at the first of the month instead of with each transaction.

Thank you, Jeremy! We're super happy to hear how easy it was for you to get everything set up and that the Customer Experience team has been so helpful. Our development team is reviewing similar feedback about the monthly versus transaction debit when it comes to fees. We've included your name in that project for tracking and will reach out if the team makes any changes! We're so glad to have you on board!

I use QGiv primarily for event management, namely event registration. I like how customizable registration is. I like that I can embed my event info on a website. I also REALLY like my customer support experience. The contacts are helpful but not intrusive or condescending.

I do not like that there is not a way to designate that a ticket is FREE. Currently we must mark it as $0.00, which messes up our tax information in our CRM.

Thanks for taking the time to leave a review, Abby! We're so glad to hear that you find the event registration process easy to customize and that the Customer Experience team is helpful. We've got your feedback about the $0.00 registration logged an an enhancement request and will let you know of any updates. Thanks so much for being part of the Qgiv family!

Back-of-house Qgiv is easy to set up and use. It is now being integrated into our organization's CRM software, which will be very efficient. Front-of-house Qgiv integrates well into our branding and is a streamlined experience for users.

At this time, I do not have any suggestions for improvements.

Thanks so much for your review, Jane! We're so glad to hear that you're finding Qgiv all around easy to use! We can't wait to hear how the integration works out for you.

The use of integration, use and reporting are great, particularly for a group of tech novices. Easy to get them onboard with the platform and its benefits

Doesn’t synch well with GoDaddy built dites

Thanks for leaving a review, Lila! Super glad to hear that you find it easy to get folks onboarded! We're sorry to hear about your frustration with GoDaddy. If you experience any more issues, please reach out to support@qgiv.com so we can work through it with you!

Seems like a simple solution to our on-line donation process.

we put Qgiv on our website over 18 months ago. They kindly send us emails every time a donation is made but we've discovered that not 1 single dollar of that money has ever hit our bank account. Qgiv tells us the problem is in the company they use to transfer dollars and that company tells us its the banks problem. Qgiv is not taking ownership of this even though they are our vendor, NOT the back end transactor. We've been researching this for over 45 days with no resolution and Qgiv is NO ASSISTANCE.

Easy to setup and use. Built with nonprofit fundraising in mind. Affordable solutions for even small nonprofits. Simple and straightforward for donors. Gift Assist option is a huge plus.

So far, I have found nothing to dislike or be concerned about.

Thank you so much for the kind words and for being part of the Qgiv family! We're delighted to hear your experience has been so positive. We thrive on seeing our clients succeed, and we're excited to see you doing exactly that!

I have used QGIV at my current employer and at my last employer. I am very impressed with the product's ease of use and functionality.

None - can't think of anything to change.

Thanks for the review, Alexa! It's great to hear that you find Qgiv easy to use and that it's helped you effectively fundraise at two organizations! Thanks for letting us be a part of your team. :)

I like that it is easy to use and connects directly to our website for online giving and event registration forms. I also like that we don't pay for the service until we use it, there is no monthly subscription.

I found it at time difficult to run a report and find information. It took me a while to create my filters to find the information I was looking for.

Grade A customer service. It's been years since I've seen customer service like Q-giv offers. They are available for chat, email, phone, etc... A real person actually answers. We could not be happier with our decision to use Q-Giv.

This is hard to answer because we really enjoy the features offered. Perhaps more options for adding graphics to donation page.

Thanks for the kind words, Sandy! We're so glad to hear you've had a great experience with the system and your interactions with the CX team! We've got some really exciting things planned for donation forms coming up that we think you'll love... stay tuned!

I absolutely love the fact that when someone gives a donation it automatically sends them a tax deductible receipt. It's so user friendly and very convenient for both parties.

I haven't really found anything that I don't like. I was recommended from a friend to use you guys and ended up sticking with it.

Thank you, Tiffany! It's fantastic to hear that you're enjoying Qgiv and that it makes things easier for you AND your donors. Woohoo! Thanks for being part of the Qgiv fam and for attending one of our Fundraising Labs! We've got another virtual Lab coming up on June 4th--head to the website and sign up if you think you can join us. https://www.qgiv.com/fundraisinglab

That I could learn it quickly enough to do my work and not spend hours learning it.

The fact that you have to download an app to use the auction module.

Thank you, Bonnie! We're glad to hear that you find Qgiv user friendly! We'd love to talk more about the auction platform with you... it looks like you're in touch with Dylan currently. Let us know how we can help!

For our purposes, the flexibility of accepting online gifts for a multitude of different accounts, along with having comprehensive event registration functions sold us on the vendor. These features are what we need and like the best.

Our database does not work to transfer information from Qgiv without making entries. This is technically not Qgiv's issue, as our database is out of the mainstream for nonprofits and foundations.

The online platform is great, we use it in our website and it's so friendly, our donors get an automatic receipt which saves a lot of work. for our finance team. Love that we can sync with other programs!

We do not find the APP very friendly though, so we decided just to use the platform for our website and social media.

I love the customer support Qgiv offers. The representatives are always able to assist when I call. I appreciate getting a live person immediately, instead of pressing 1 for .... The dashboard is very easy to use and the company has been very receptive to any changes we suggest.

No complaints! We have used Qgiv for several years and the product only continues to improve.

I feel that what Qgiv does best is their customer service. They have friendly and helpful phone representatives who are knowledgeable and can answer just about every question I threw at them. They also made the set up process quick and simple on our end, while speedily working to have our donation site up as soon as possible.

I think in a dream world, donation websites would have smaller fees. However, comparatively Qgiv's fees are cheaper or on par with what else is offered, upon doing my research.

We use QGiv Kiosks in our church narthex as an additional way for people to donate/tithe to our church. They are easy to set up, easy to program (all online from your desk!) and very easy for people to use!

QGiv Support is always fast and complete with their response and very friendly to work with too!

The only service that we use is the text-to-give platform, but so far, it is amazing. I love how this service is not contractual and you're able to downgrade at anytime without having to worry about penalty fees. Oh, and this integrates with NeonCRM!

I wish they offered the text-to-give platform as an a la carte service. A lot of nonprofits have one CRM that they use, and the one that we are using is robust and offers the same features. Honestly, that's such a small complaint because the pros definitely outweigh the cons.

I was extremely impressed by the product's sales team. They responded to my inquiry in a timely manner and were not pushy about me making a decision. I have found the support to be responsive to my questions and able to talk with me even though I am not technical savvy about website design. I like the appearance of the page on our website and my marketing staff report it is very user-friendly.

I needed to contact our website provider to provide access to QGIV to our site. But once the authorization was completed, it was been very simple to use.

Qgiv is easy to use, simple to set up, and the staff are super friendly and supportive even if you only choose to utilize the free version of their software. I can't recommend their services enough!

My only complaint about this software is that I don't have enough reasons to use it. The interface is great! I do wish their fee was a little lower, but its still cheaper than most!

The software is very user friendly and the customer service is second to none!

I do not have any dislikes for the product or vendor at this time.

The training & support have been great.

We struggle with full integration with our systems.

Thanks for the review and for joining the Qgiv family, Jodi! Glad to hear accepting donations is going smoothly. We'd love to talk through the struggles you're having with integrations. A member of our Customer Experience team will reach out soon!

It is simple to use and reliable. If I don't know how to do something, customer service is very accessible.

I wish some aspects were more customizable.

Thanks for your review and for being part of the Qgiv family, Kristen! So glad to hear that you find Qgiv reliable and easy to use. We've got some changes coming soon that we know you'll love. Keep an eye on your inbox and our social channels!

I love that you can design your own donation pages and they look professional, current, and easy-to use. And that it can integrate with our donor software, Bloomerang.

It was (and is) a bit of a learning curve when designing a new donation page and has taken some practice. I am still now aware of everything it can do.