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Cloud-based EMR software for PT, OT, and SLP

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Net Health Features

Features Summary

Functionality

4.1

/5

249

Total features

62

14 categories

Net Health features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management

Common features of Electronic Medical Records software

API
Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Calendar Management
Charting
Claims Management
Claims Scrubbing

Price starts from

0

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

249

Price starts from

0

Total Features

62

Unique features

  • Insurance Management

  • Invoice History

  • For Physical Therapy

  • Exercise Library

Functionality

4.7

/5

203

Price starts from

ic-pricetag

No pricing info

Total Features

111

Features in Common

31

Unique features

  • Clinical Notes

  • Inventory Management

  • Client Portal

  • Patient Communications

Functionality

3.5

/5

424

Price starts from

149

Per month

Total Features

71

Features in Common

31

Unique features

  • EPCS Compliant

  • Decision Support

  • For Podiatrists

  • Third-Party Integrations

Common Net Health comparisons

Reviewers who mentioned features said:

RC
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Robert C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 13 years ago

I have a multi-clinic urgent care/occupational medicine practice in Nashville, TN. Because we handle both urgent care and occupational medicine cases, it was impossible for many years to find a single-solution program for what we do. There are so many differences between those two types of practices in terms of protocol, handling of information, and billing that, if we wanted to do it all well, we...

Pros

No pros were added to this review

Cons

No cons were added to this review

KW
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Kristen W.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent software

Reviewed 8 years ago

If you are looking for a user-friendly hospice software, developed by people who understand hospice process and requirements, look no further. Hospicesoft is an excellent program that helps the whole team work together to better fulfill the needs of the patient, eliminating the need for charts full of paper documents,

Pros

The software tracks the many pieces required by multidisciplinary patient care. Excellent dashboards keep administration apprised of what pieces are due, and make finding what you need simple and straight-forward. Finding any piece of the complex patient care puzzle is a breeze. The chart is laid out like any paper chart, and demographics, patient information, every disicipline form, every lab,...

Cons

No interface with a pharmacy benefit manager at this time, so all medications, orders, changes, etc... do have to be entered separately into the pharmacy program. Because the careplan is revised from within the discipline notes, and defaults in from the previous notes all charting has to be done sequentially. For patients with frequent visits, this is sometimes an issue.

DB
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Dan B.

51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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The outpatient module needs work.

Reviewed 5 years ago
Pros

We are able to program billing rules per payer. We are able to customize payers that use substantial time billing rules versus Medicare eight minute rule.

Cons

The scheduler on the outpatient module has so many glitches. It appears it was launched before it was ready to be launched. This has caused us, our patients, and our partner facilities much frustration. The program does not have any way to allow our billing department to easily communicate With providing therapist on nuances of individual patients insurances. For example some insurances will allow...

DB
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Deb B.

Commercial Real Estate, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Optima Healthcare Solutions culture is second to none and it starts with their people!

Reviewed 6 years ago

Optima Healthcare Solutions is more than a software company. They are a partner to help us engage in the clinical and operational changes happening in our industry. They have created a consortium of clinicians to address various industry changes during this time of healthcare reform and they facilitate meaningful discussion around solutions they can help to offer us as we embrace these changes.

Pros

1. ALWAYS EVOLVING. Never complacent; the team works to stay on top of industry changes and ways to enhance the software to offer efficient and effective solutions to change 2. RESPONSIVE. The culture is about people taking care of people. Listening to our needs, concerns, questions and responding with solutions. 3. INQUISITIVE. Their developers and clinicians are always asking for feedback, showing their customers (US) their ideas and engaging us in the experience of development so we can help shape the ultimate software solution to a challenge.

Cons

HONESTLY. I can't think of a true con. In today's day and age of "I want it now", it's sometimes hard to wait for a new product to be completed, yet i love how they prioritize the industry change needs and then the "wish list" items.

CB
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Caren B.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Net Health Therapy Review

Reviewed a year ago

Very positive. Plus we were able to cut our evaluation times down from 1.5 hours (30 minutes of which was just for documentation) to one hour of productive time. This has saved us more money than what we pay per month for the Net Health Service.

Pros

Everything! The ease of use and functionality plus the ability to import FOTO surveys, fax plan of cares directly to the referring provider and import home exercise programs within one system is awesome!

Cons

Occasional system issues but they get fixed quickly.

SH
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SARA H.

Medical Practice, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Program

Reviewed 7 years ago
Pros

The software is great, and Optima is always looking ahead an planning ahead for future changes. They offer great webinars to help educate staff on upcoming changes in regulations and how they are planning to accommodate those changes in their program.

Cons

Tech support is great if you have a simple question on how something in Optima works. Sometimes it take a while to get a response if the question is about how something is calculated in one of their reports, or where certain items are pulled from.

MD
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Michael D.

51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good product for therapy

Reviewed 5 years ago
Pros

Optima makes it easy to access the reports I need to analyze my department in order to make quick decisions for areas of improvement. I calculations of RUG vs level based payers is simple with color coded and outlined dates to ensure you do not miss any assessment points.

Cons

Feel the therapy evaluations could be a little more inclusive with some of the build features being more relevant.

RK
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Rich K.

Medical Practice, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A lot of really good features and a couple glitches.

Reviewed 7 years ago

very good product overall

Pros

ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe)

Cons

the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process.

KB
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Kristina B.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rehab Optima Review

Reviewed 5 years ago

Overall Optima is a great program. I do love their customer support. They are always very helpful and respectful. With PDPM coming in the very near future, they have provided Numerous webinars and handouts to help us prepare for it. They are on top of any and all Medicare changes and educate and update as needed.

Pros

Ease of use. Numerous reports. Support and help whenever you need it. Keeps me updated on upcoming changes and updates regularly. Clinisign to allow our physicians to sign our evaluations electronically. Linked to Matrix and allows for a seamless flow of information from Optima to Matrix.

Cons

As with any software there are occasional glitches. Can be slow at times. Recently having trouble with the ClinSign alerting the physicians that they have things to sign.

MT
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Mark T.

Hospital & Health Care,

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worse and horrible ever experienced software.

Reviewed 8 years ago

I am PT with 8 years of experience and worked in multiple settings and used various different software for documentation. So far, the casamba is the most non- professional software with inappropriate content which is made only to try to suck money from the insurance companies. It is a huge pain to the therapist to spend around 30 minutes to type one PT eval rather than spending that precious time on the patient care. All components of casamba are framed in such a way so that the facilities can claim more and more on the billing. I strongly urge to review or revise the software and make it user friendly.

Pros

As a ethical and professional therapist, I like nothing about this software. As a business owner, this software is great since it determines the most easiest ways to claim high billing to the insurance companies. That's one of the most common reasons, why the SNF's love this software.

Cons

EVERYTHING!! Design and requirements and interface.

BB
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Brian B.

201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OPtima is Awesome

Reviewed 7 years ago
Pros

The software is very user friendly, and the support staff is always helpful. My organization is grateful for the ease and convenience the software provides. The management reports are user friendly and provide a great deal of information for marketing.

Cons

The documentation does not include spell check. This is somewhat of a concern due to the increased use of "txt language" Another con, would be the limited amount required for creating documents unique to the patients. Therapists at times can be in such a hurry, and the software doesn't require a great deal uniqueness of patient documentation.... of course it is each therapists responsibility to document for each patient.

KS
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Kim S.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Net Health Review

Reviewed a year ago

I have worked with Net Health for 14 years. The support has modified areas to my needs and has always worked with me for solutions.

Pros

I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.

Cons

It may take a while to have enhancements added.

IL
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Ian L.

201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and fantastic customor support!

Reviewed 5 years ago

It's the most efficient software I've found for SNF documentation.

Pros

Efficient and easy to use navigation. Makes training therapists who are not familiar with the software very easy. Customer support is fantastic. You can usually get through to a live person quickly and they've always been able to solve our issues efficiently. The numerous reports provide great tracking data for management.

Cons

Can't think of anything. It's always been efficient and the improved loading times over the years have made this software even better.

JW
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Jana W.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not User Friendly- A Marketer's Perspective

Reviewed 8 years ago

Casamba is the most unfriendly software I have ever had to deal with in business. I simply need one report created (you have to ask and ask and ask for reports to be made for you because the available ones are not usually helpful). I have been asking for 9 months for a simple report that would give patient demographics in an excel format. Without this, there is no way for me to pull patient addresses, etc to continue communications with our former and current patients. I am BEGGING our directors to change documentation systems.

Pros

For my purposes, nothing.

Cons

No good referral source tracking; no patient followup reports; no patient demographic/address reports

GH
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Gaya H.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The "GO TO" software for SNF/Sub acute rehab

Reviewed 5 years ago

I have been using optima for over 10 years, meet a lot of therapists in the field, who have only positive things to say about optima, critical about other emr programs

Pros

highly efficient reports, makes a DOR's job easier, love the "build options" skilled language-educational even to seasoned therapists

Cons

assignment boards needs to be saved for ever, trigger alert if no progress for patient for 2 consecutive notes, able to show error for missing daily notes for specific payor source like part B

SL
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Stacey L.

51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rehab Optima has made documentation process more efficient and therefore made our therapists more productive

Reviewed 5 years ago

I wish the appointment book was more user friendly. I don't like that RO is transitioning to POC for everyone at some point.

Pros

It keeps up on the CMS changes in plenty of time to trial and implement with staff which minimized therapists from billing/documenting incorrectly.

Cons

It always costs money to change things in the system which you might not have known was an option to start with when you set up the program

JW
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JACQUE W.

Medical Practice, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Positive experience, awesome support, feel very confident when my claims leave the office-A+++

Reviewed 6 years ago

Can be accessed on the web from any location. Once all systems are in place, it is very easy to use. In 6 months, I continue to feel confident that my claims are transmitted quickly and correctly. My turnaround time is usually 2-3 weeks. I used another system for 19 years and hands down, this one has it beat many times over. The support is great and I never have to wait too long for someone to get back in touch with me.

Pros

Web based to work from home, vacation, wherever/NetHealthU/great support/easy to use. Transition went smoothly as I didn't need to bring everything over from my old medical software. Applying payments can go quickly and accurately. Once you have all your background information in place, patient entry can be smooth and accurate.

Cons

Not too many cons I have run into - few little glitches but they were usually my misunderstanding. The only one I encounter is in scheduling. You have the option to generate a paper reminder after determining the date and time, and after that is printed, I give it to the patient and forget to come back and click submit, which results in the patient not getting on the schedule.

JR
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Jessica R.

Medical Practice, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User Friendly

Reviewed 5 years ago
Pros

This software is very easy to work with from any device. It makes documenting for all of the clinicians easy while saving time.

Cons

I do not like this software since the most recent update that was done in April of 2019. Our company has had a hard time getting issues resolved in a timely manner. It seems as if this update was done prior to figuring out the quirks.

RP
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Rob P.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Net Health XFit is for Therapy Documentation

Reviewed a year ago

Awesome...from technical support and the quickness issues are resolved, to the implementation team making sure all are trained and ready for "go live", to follow up meetings to make sure you are maximizing the functionality of your reports.

Pros

The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.

Cons

There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle.

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Lyam A.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NetHealth Wound Care EHR

Reviewed 7 months ago

Love the system. Has been using it since 2009. And with the addition of Tissue Analytics for wound imaging (been using it since 2016) it has made for a well-rounded electronic health record. They are constantly updating and upgrading to improve the system and keep up with industry trends. Highly recommend it.

Pros

Customer service. Other relevant points are medical record of patient progress, documentation of insurance billing/coding, up-to-date with regulatory agency guidelines and standards to keep us protected. It is fully customizable removing the assembly-line medical record format customary of many electronic health records. Which by the way can get the facility in trouble as these assembly-line formats tend to turn staff into zombies and numb their critical thinking skills

Cons

As with all systems, there is always a wish list of things that you think might make your life easier. However, that wish list is specific to our setting and may not be applicable to every facility that uses NetHealth. They do offer a venue called "Communities" by which users can make change requests for consideration and allows other users to give feedback as to its usefulness of lack thereof.

LL
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Leigh L.

Medical Practice, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Net Health and would never consider another product

Reviewed a year ago

Overall, I've been thrilled with this product. The initial company wasn't responsive to suggestions, but this company is very interested in bettering the product and is committed to making any and all necessary changes.

Pros

Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates.

Cons

Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback!

AP
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Anna P.

Medical Practice, 5,001-10,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Customer support nightmare

Reviewed 7 years ago

We have used ReDoc at our outpatient rehab clinic for nearly 4 years now. We are part of a larger health system and all of our outpatient sites use the same program, which is helpful for all our Therapists who may work at more than 1 site as everything is easily kept uniform from one site to the next. However we have had issues with the system being slow from the very beginning and whenever we have...

Pros

Ease of use. It makes more detailed documentation easier for our Therapists and more efficient. Billing is easier and we like that it gives alerts when modifiers are required.

Cons

Double documentation on eval, re-eval, and discharge days as you are not able to bill from the assessments. Customer support through ReDoc has been terrible and we often have to wait a long time to get someone to look at the issue we are having and fix it for us. Which typically means we have a day or more of notes and documentation to catch up on. Also the speed is slow, especially when we have a lot of Therapists that are all trying to use the system at the same time.

JW
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Joyce W.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software system for Rehab providers in SNFs that require integration with PCC Nursing

Reviewed 9 months ago

I have had a wonderful experience with Net Health, and it exceeds the needs we have to be integrated with PointClickCare to auto-populate rehab minutes and patient information between the 2 systems, also provide the reports and monthly billing exports that I need to provide to the SNF.

Pros

System meets and exceeds all the rehab needs for our SNF to handle rehab related documentations, certifications, re-certs, progress reports, reports, assessments, projections used for scheduling rehab, daily rehab charges, CPTs, billing exports, time in /out logs, monthly PBJ and labor reports, Clini-SIgn for doctors' eSignatures, Training offered when migrating between Casamata over to Net Health when they merged. Also, great support staff always help resolve any issues quickly!

Cons

Some of my therapists feel the evaluations/certifications are too involved and time consuming due to too many options required to be completed. But once trained well, they understand how to use the system in a more efficient way.

KF
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Katie F.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Too many Features Don't Work

Reviewed 4 years ago

Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual.

Pros

The software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support.

Cons

Reports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided.

AK
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Annika K.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Poor implementation, lack of support and poor features. Tissue analytics does not work well!

Reviewed 8 months ago

No positive words, our journey has been difficult, and we have had to keep our old EMR for the essential functions and this adds to our expense.

Pros

We enjoy the features that allow for easy billing.

Cons

We regret being talked into the purchase of this EMR. We thought we were upgrading. Instead we have no ability to fax documents out of the system, no ability to assign a task to a staff member, where the patient's chart opens up . Tissue analytics is not healful in measuring the wound, every measurement has to be manually corrected. We have reached out to support to the point that they are sick of us. Especially when our providers needed precription abilities, this took 2.5 months. We were advised to write about all of our concerns into the "communities" section and we have done so, but we are still waiting for basic features in even the older and cheaper EMRs that allow us to fax out referrals, e-prescribe with no problems, and use applications that actually work for tissue imaging.