RentMaster Reviews - Pros & Cons, Ratings & more

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RentMaster is a rental management software designed to help businesses handle quotes, customers' information, reservations, point of sale (POS) processes, and more on a unified platform. Supervisors can set up categories with subcategories to organize inventory items and maintain a database of product information including product names, images, handling instructions, weight, size, price, serial number, and status.


RentMaster

Web-based

Windows

Director

Not only is the program the best there is going around but the support is amazing that you will never find that anywhere but Rent Master.

Owner / Manager

The most important part of RentMaster for me was its ease of use my staff, they were able to grasp it after just a couple of days. RentMaster have nailed ease of use in this respect.

Manager

Finally, the customer service is the best in the business. They respond in a timely manner and take care of any questions/issues you have, always with prompt resolution.

OWNER

Very good, [SENSITIVE CONTENT] is fantastic to work with and always goes above and beyond to solve any problems.

Very easy to use, does just what is needed and the customization is great.

President

So I have not outgrown the product from a staff of two to over 16. When I ever have a problem and email them I have a reply within hours.

Owner

RentMaster is somewhat confusing to me when it was time to update (add/subtract) an inventory item.

In addition to that, we could not process payments directly in our software, making it more difficult to keep track our Accounts Receivable in an accurate way.

sales support

This has been crucial for tracking down lost equipment.

RentMaster has been essential in tracking our equipment over the years. We do a huge event annually (along with our normal rental customers) that has streamlined our procedures.

Artisan POS

HireTrack NX

I have been using Rentmasters from the forth year of business up until now 07/25/24. So I have not outgrown the product from a staff of two to over 16. When I ever have a problem and email them I have a reply within hours. Great support.

How I grew my business.

Excellent. Customer support is responsive and extremely knowledgeable in the rental industry. 

Simple and Effective

you can not fault the back up service. very efficient and helpful. 

Rentmaster

We have loved working with the RM team [SENSITIVE CONTENT] is so responsive and always willing to brainstorm solutions. Any problem we have ever brought forward he has given 110% of his efforts to solve. 

Exceptional Customer Service 

RentMaster has allowed our company to grow from a business with revenue under $1,000,000 to over $5,000,000 annually.  The program has scaled with us over many years and we are still working to make it better and add more features for our business.

The best rental management software out there.

Great!  [SENSITIVE CONTENT] always get right back to me. 

Sandy 

LOVE my RENTMASTER

From day 1, in 2004, I have had assistance and support.  It is a program that does not require an IT professional to use it!  It was meant for everyone.  The more savvy you are, the more special features there are for you to take advantage of.

Still a great product and great customer service after 19 years!

i give it a 10/10 as the program its self , and the support ( [sensitive content hidden]  ) a 20/10 outstanding support only needed when we as a business have issues with our own PC and not the program that [sensitive content hidden]  is always there for us.

Rent Master is a Must for every Business

The software is continuously being developed and gets better and better each year. Customer service is speedy and top-notch. 

A Must Have For Party Rent Companies

Can't imagine a better Rental Software Solution would be possible

Prior to RentMaster our inventory management system and invoicing system were not able to sync with our finance software.  In addition to that, we could not process payments directly in our software, making it more difficult to keep track our Accounts Receivable in an accurate way.  

Rent Master has reduced our time in processing payments exponentially, as we process through the program directly and do not have to add payments in after processing in a separate application.  Additionally, we are able to get our rental agreements sent off directly from the program and signed electronically through the partnership program Sertifi.  This has helped us have leverage on accounts that attempt to not pay. 

We've also benefited with the internal communication functionality.   When we receive calls for a specific customer/order/quote we take office notes.  This helps us track changes that took place, or track information that is needed for the order, in one location for that order where everyone in the business who can access orders can see and be updated in real time.  

Finally, the customer service is the best in the business.  They respond in a timely manner and take care of any questions/issues you have, always with prompt resolution.  



Improved business processes and productivity.

RentMaster provides excellent customer service. Its definitely worth the price, and the Sertifi feature has helped immensely with timeliness of signed contracts. The inventory system is easy to use once you get the hang of it. You can also incorporate quite a bit of customization.

Updated Review after 4 Years of Use

In 2015 our company AALT had expanded beyond the capability of our hire software system at the time, we tried several types of hire software and most were expensive and really inadequate and support mostly non-existent, then we came across RentMaster which was stable and managed everything we needed. Being in Australia I was reluctant to try it however the RentMaster staff really have it together, we needed a few changes to forms and formats they were happy to help and our system has run flawlessly since its installation in 2016. These guys are worth every cent you pay and I would recommend them to anyone running any kind of hire or service business.  

Best I've Tried

RentMaster is the backbone of our business. We use it to track inventory availability, our online reservation system runs on the RentMaster platform, and we schedule our operational staff to jobs on it. We use the countless reports that RentMaster can generate to help us project staffing needs, make informed decisions on equipment purchases, and develop marketing strategies. I can't say enough about what rep and RentMaster have meant to our business.

Must have for any size party rental business!!!

RentMaster has been essential in tracking our equipment over the years. We do a huge event annually (along with our normal rental customers) that has streamlined our procedures.  This has been crucial for tracking down lost equipment. They have been able and willing to accommodate almost all of our requests for enhancements. This is our highest praise for our overall experience.


RentMaster Review

Fantastic!  No regrets, and we've been using it for almost 10 years.  Every time there has been an issue, or something we couldn't figure out. Garik has been able to help.

Fantastic Rental Management Software

Working with rent master for 14 years now

Our business has been using RentMaster for over 10 years and it has been great. Several times we have thought we wanted to switch to another vendor, but we always come back to Rentmaster. Even with some of the fancy features the other software has, RentMaster is still a more powerful system and easier to use.

RentMaster is great for any rental business

Rent Master

Rentmaster was one of the first rental software systems in my industry.   They were great to work with in setting up their system.  They have tweak and customized for our special needs.   

Best system ever

We have been very pleased with the overall quality of the program and the fact that it was an outright purchase, NO recurring monthly charges like several other software programs have.  

Party Rental Equipment

Highly recommend RentMaster to business! You are AWESOME!! 

Technical Assistance

Managing outgoing and incoming equipment, lost items and tracking equipment.

Reliable

I have been using for the last 2 years. Started with other a few free trials, but we eventually went ahead and purchased it. 

RentMaster Reviews (2025)

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