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Sagicc Logo

An intelligent customer service experience.

Sagicc Reviews

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19 reviews

RS
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Raymond S.

Internet, 1-10 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It's necessary

Reviewed 2 years ago

I have been forced to buy it at a high cost

Pros

If you are forced to use it by pressure then do it to avoid sancions

Cons

Costs of use are really expensive and will hurt small owners

Vendor response

Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valiosos para nosotros!

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Christian M.

Retail, 501-1,000 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent omnichannel tool for customer service!

Reviewed 2 years ago

It was a tool that made it easier for us to attend to the different processes or moments with which we interact with the client and through any channel.

Pros

The follow-up of the cases by client and from any channel through which they want to contact us. It is very easy to use and covers the different fields to evaluate customer interactions. It integrated very well with our ERP.

Cons

I have not used the chat, as it does not meet the needs of the business. It is necessary to have reports of the integration of WhatsApp messages in order to obtain functional and quality KPIs.

This review was translated from Spanish. Read original review

Vendor response

Agradecemos tus comentarios sobre nuestro software Sagicc. Estamos muy contentos de que hayas disfrutado usándolo. Estamos comprometidos a seguir mejorando nuestro software para ofrecer la mejor experiencia posible a nuestros usuarios. ¡Tu comentario es muy valioso para nosotros y muy apreciado!