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Samsung Pay Logo

Mobile banking and tablet POS software

Last updated: October 2024

Samsung Pay Reviews

Overall rating

4.5

/5

254

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10

Reviews by rating

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Pros and cons

I love the cash back option, it's an awesome incentive for just using my regular buisness credit card. It's like getting double rewards.
It is really easy to use and I would definitely recommend it to my colleagues. Compared to other apps, I prefer Samsung Pay because of the ease of use and the amazing customer service.
Fingerprint identification is also nice. Receipts emailed to you regarding products paid for is a great feature that keeps you in the know for where your money is going through the app.
Pin does not work sometimes. Sometimes paypal on Samsung pay prompts one for a pin.
The reason for me holding out for as long as I did, is that despite being a a user of much of their hardware I refused to buy into what Samsung calls an "account.
The only Con that I have found is that Samsug Pay is still not on IOS and Desktop.
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254 reviews

Recommended

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Tiara H.

Founder

Media Production, 1-10 employees

Review source

Overall Rating

Contactless payment with unique features

Reviewed 3 years ago

Transcript

Tiara: My name is Tiara. I'm a front of the house manager and I give Samsung Pay four out of five stars. And for more reviews like this click below. Before Samsung Pay I really wasn't using NFC, I was actually doing more of like cash payments, but then I realized that wasn't really efficient, especially with the pandemic so I switched over to Samsung Pay and other NFC terminals. The reason I chose Samsung Pay is because it's much more efficient than actually doing like physical transactions. And because Samsung is the biggest provider under the Android platform so I want to reach out to that market to kind of bring them into our business. It was actually pretty easy to get started with Samsung Pay, everything is pretty much digital and it guides you step by step. And also on the user end, Samsung Pay is preloaded into all Samsung phones so there's no step involved for the customer as well. Recommendations for Samsung Pay is, one, is a little bit convoluted as far as its interface goes, so just a lot of widgets and a lot of buttons to press over it. So it's a little bit of a learning curve. And also, if you're using Samsung Pay to send money to a friend, that's not really a thing with Samsung Pay. So if that's a big issue for you might want to consider that.

MC
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Mihaly C.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My opinion for Samsung pay

Reviewed 7 months ago

My general experience with Samsung pay is good

Pros

i can say everything the way the app was designed you feel safe when it pays

Cons

Personally, it gave me an error once in a while, but in general it's OK

CM
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Chelsea M.

Financial Services, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Android users use Samsung pay!!!

Reviewed 9 months ago
Pros

That it is very easy to access on your mobile devices

Cons

Its not as advertised as gpay when it should be

JD
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Julio D.

Accounting, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsung Pay, great if you are not a 

Reviewed 10 months ago

Overall, it was a good experience. They still need to work on a couple of stuff regarding the interface, though at the end of the day, it does what it has to do, which is help you pay for stuff

Pros

I like that it did the job, you need help in your Samsung devices to pay?, Samsung pay is a solution.

Cons

I actually had some credit cards that just didn't work with Samsung pay, they did work with the competition, but somehow they just didn't wanna work with Samsung pay

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Wilfried T.

Writing and Editing, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Secure and Convenient Online Payment Solutions.

Reviewed a year ago
Pros

I've never had a problem with the processing of payments, which makes it very secure. Additionally, the interface is user-friendly and dependable. If you are familiar with mobile payment apps, you can conveniently use your phone instead of your physical credit card to make payments.

Cons

Despite its security and reliability, I've noticed that this particular payment method isn't universally accepted everywhere, which has been somewhat disappointing. Its adoption hasn't reached the widespread level I had initially anticipated. Perhaps, given enough time, we'll witness a significant increase in its usage. I must acknowledge that Google Pay outperforms it in this realm, providing a more seamless and widespread payment experience.

Cd
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Craig d.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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The convenience of Samsung Pay

Reviewed a year ago
Pros

The convenience of just having to take my mobile with me and not a junky wallet when I head out

Cons

The ability to flip through cards quickly

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Rudolph R.

Real Estate, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Samsung Pay, or Goolgle Pay? You choose.

Reviewed 2 years ago

It was not a bad experience in the early days of the app, but honestly it doesn't seem as widely used as I thought it was supposed to be. If it and I don't know it then they should find a better way to inform Samsung mobile phone users. Perhaps a series of rolling notifications to let me know it's accepted at every terminal Google pay is. I just don't know much about the app anymore. It would help if I were reminded.

Pros

I liked how it was integrated with my Samsung mobile Phone. It made in app purchasing quick, and the app is intuitive if you have a Samsung Phone.

Cons

I am a purist so I almost always have my wallet and debit card on me. When the app first came out I was keen to use it, but over time Google Pay just proliferated. This may not still be the case but when the Samsung Pay app first came out it was not accepted at many POS terminals near me. So I stopped using it. Then recently I had a few experiences where I happened to leave my wallet at home. I had a new Samsung Phone but had not enabled the app. I also did not remember my debit card to enter it in. But somehow Google pay was working. It was because I had used it on my desktop to purchase something online and it saved my information. I was saved! Ever since then I have used Google pay. Google did a better job of integrating it. Perhaps it was just my luck, but I have also never had a terminal not accept Google pay.

SD
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Samuel D.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsung pay user for 2 years

Reviewed 2 years ago

I have tons of benefits by using samsung pay. I personally think it is much safer than google pay, but samsung phone itself is very valuable when it comes to security, so I should be always aware of it.

Pros

I travelled to South korea often. As Samsung pay user, it is very accessible every store and restaurants as apple pay is very limited even though they just introduce the system in south korea. I really like about paying for tube fare with my phone, and I don't need to worry about losing my wallet.

Cons

One of the critical cons about samsung pay is if you lose your phone, it becomes very complicated problem. And also, If your phone is on low battery, samsung pay is not working. I also had some trouble using samsung pay while travelling other countries where they don't have NFC payment system.

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Verified reviewer

Banking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mobile card wallet

Reviewed 2 years ago
Pros

It is simple to use and to work with in an integrated Samsung environment.

Cons

At the beginning I had problems with payments, but these were card issuer issues. But maybe the app could have told me something.

cc
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carlos c.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I recommend application

Reviewed 2 years ago
Pros

I found it much easier to use than google pay.much easier to make payments without using a card

Cons

What I liked least about the application is that it does not accept all cards

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Limuel M.

Marketing and Advertising, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Samsung's Reliable Payments App

Reviewed 2 years ago
Pros

It's the most reliable app from a trustworthy company like Samsung. Samsung Pay holds its promise of trust, authenticity, security, and secrecy of our data.

Cons

There is nothing I dislike about this software, but I would recommended that it be made available for IOS and other Android devices other than Samsung devices.

TS
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Tarik S.

E-Learning, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Samsung Pay Review

Reviewed 2 years ago
Pros

I really like this software because it is easy to use. Transaction security is at a high level. Very good application, similar to Apple Wallet for IOS devices.

Cons

However, this application is not the fastest, like other payment methods. But excellent for patient people.

MJ
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Mark Jill S.

Telecommunications, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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When you have Samsung Pay, you don't need to worry whenever you go Away.

Reviewed 2 years ago

Very good software. I don't bring my wallet anymore. haha.

Pros

Very convenient. If I don't have internet, I can still process payments thru offline payments up to 5 transactions. All my cards are stored and can't be used without authentication.

Cons

Maybe on their next update, they can maximize the offline transactions to more than 5.

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Mirza Abdul Ghafoor B.

Staffing and Recruiting, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reliable Payments App From Samsung.

Reviewed 2 years ago

My overall experience when I was a Samsung user for Samsung pay was Quite Impressive and very much engaging and making my business to personal spends very much simplified and crystal clear was one of the most benefited feature of Samsung pay .

Pros

It’s the most trustable application from a trusted company Like Samsung , Samsung pay is keeping its promise , trust ,authenticity,security and confidentiality of our data .

Cons

There’s no such thing that I dislike about this software but yeah I would suggest that it should be made available for IOS and Other android devices other than only Samsung devices .

je
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jason e.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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samsung pay

Reviewed 2 years ago

it has way more benefits that make this a must have and great app for any samsung owner.

Pros

its easy to use interface, and it works flawlessly with all my android ands galaxy apps.

Cons

adding debit cards as well as loading apps such as cash app or chime doesnt work.

AA
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Ali Ahmet A.

Design, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsung Pay 2017-2021 Report

Reviewed 3 years ago

User interface, speed and security were very important and these are the highlights of our research team.

Pros

Very useful, in terms of design and security.

Cons

Only, 2GB RAM phones urgent optimization needed!

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Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good solution for retiring your wallet

Reviewed 3 years ago

Very satisfied.

Pros

Easy to make payments, Good security features. Accumulate points every purchase and exchange for goods.

Cons

Has some issues with some payment machines. Small range of accepted banks.

AW
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ASHLEY W.

Automotive, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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SAMSUNG PAY REVIEW

Reviewed 3 years ago

my overall experience with Samsung pay is disappointed.

Pros

What I like most is that in theory it is suppose to be convenient and make life much easier and save time.

Cons

What i disliked the most about this software is that the fingerprint security log in does not work at all.

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Verified reviewer

Capital Markets, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Samsung Pay

Reviewed 3 years ago
Pros

This app is very secure, reliable and easy to use.

Cons

It was not work when i want to pay different products.

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Verified reviewer

Construction, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Digital Wallet App

Reviewed 3 years ago

Simple payment on any terminal. Its nice to track everything in one place!

Pros

I like being able to pay for things with my phone. Its super simple to use. The key thing that makes me love Samsung Pay vs other digital wallet apps is the addition of MST. I can pay with my phone even though its not a smart terminal because Samsung Pay creates a magnetic pulse that mimics swiping your card.

Cons

I hate that it constantly hangs out at the bottom of the screen. Wish there was a way to make it not be in the way of navigation buttons. Additionally MST was removed from the S21 so its becoming less useful.

WS
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William S.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsung pay rocks!

Reviewed 3 years ago

Works great! I enjoy it and use it all the time. I highly recommend it.

Pros

Works great, fast, easy to setup and use and is convenient as opposed to carrying my wallet. If I forget my wallet I can still pay for things.

Cons

Doesn't work on rooted phones which stinks for power users. I wish it would work with rooted phones and it would be perfect!

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Dustin O.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Samsung Pay

Reviewed 4 years ago
Pros

I liked the fact that I could use my Debit or Credit card on my phone and have it as a virtual card. There are times when we as men forget our wallet. This feature to have your card digitialy inserted into your phone is a easer way for paying for products especially when you forget your wallet like myself when i got to checkout at walmart to pay for my items but luckily samsung pay was by my side to help me fix the issue.

Cons

The thing that i liked least about the software is that when the system is down there is little to no help in fixing an issue with your account until they are in the office for working hours. Also i could not withdraw at an atm of my choice if it was not that of the entity then i was denied access to my funds.

MR
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Mohammed R.

Accounting, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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brilliant

Reviewed 4 years ago

Its a great product, It would be much easier if it could be used by many services such as amazon, wish and many more

Pros

Samsung pay, Its actually really underrated. Its a quick way to pay and i think it should be an option for in every payment section. I honestly think it makes things much easier.

Cons

It was not there for when i wanted to pay for different things. Mainly because there was no option for it

MO
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Maria O.

Facilities Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very easy to use app for managing our corporate payment methods

Reviewed 5 years ago

Samsung Pay simplifies our payment methods and reduces the need for expensing purchases.

Pros

With a single swipe on my phone, I can access our company credit card and pay for equipment and expenses in-store.

Cons

My single concern with Samsung Pay is the ability to separate my personal cards/account from our corporate ones.

SD
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Sallie D.

Wholesale, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Samsung Pay : Secured Payment

Reviewed 6 years ago

Just for SAMSUNG only.

Pros

I am 100% confident that any of my payment using Samsung pay is secured. Using mobile payment is very convenient and more safer when paying in merchants.

Cons

The perks of this good application is for Samsung user only. The other device or mobile phone cannot avail and enjoy this kind of perks.

LR
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Lisa R.

1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The way to go for convenience but can be annoying

Reviewed 7 years ago

I love the convenience but its need for wanting you to interact with it can be annoying.

Pros

I like the fact that it’s on your phone without needing to download anything. Being able to only take your phone and not your whole wallet is a major plus. Fingerprint identification is also nice. Receipts emailed to you regarding products paid for is a great feature that keeps you in the know for where your money is going through the app.

Cons

I have an issue with the “opening slide” being on the bottom of my phone (S8+). There have been many times when I opened it without wanting to. I also do not like notifications sent that a particular location uses Samsung Pay AFTER I leave. It would have been more helpful to let me know ahead of time. I also would like to be able to get a list of stores that take Samsung Pay. I’ve scoured the web looking for such a list but haven’t run across it. The app has incentives that pop up from time to time for points and upping your “level” but there’s no way to turn it off.