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ServiceMonster Logo

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The all-in-one software for service businesses

(10)

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ServiceMonster Features

Features Summary

Functionality

4.5

/5

14

Total features

83

15 categories

ServiceMonster features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling

Common features of Carpet Cleaning software

Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Calendar Management
Client Portal
Customer Database

Price starts from

49

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

14

Price starts from

49

Per month

Total Features

83

Unique features

  • Appointment Management

  • Reminders

  • Timesheet Management

  • Customizable Reports

Functionality

4.7

/5

21

Price starts from

139

Per month

Total Features

52

Features in Common

33

Unique features

  • Chat/Messaging

  • Prioritization

  • Data Synchronization

  • Performance Management

Functionality

2.7

/5

3

Price starts from

ic-pricetag

No pricing info

Total Features

29

Features in Common

22

Unique features

  • Asset Tracking

  • Preventive Maintenance

  • Reservations Management

  • Document Management

Common ServiceMonster comparisons

ServiceMonster logo
ServiceTitan logo
ServiceMonstervsServiceTitan

Reviewers who mentioned features said:

MP
AvatarImg

Mario P.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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New user

Reviewed a year ago

Decent product for the price. Customer service is good to work with.

Pros

Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.

Cons

The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.

SW
AvatarImg

Sule W.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome Software

Reviewed a year ago

Absolutely wonderful program. I am a fan of Service Monster.....

Pros

FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.

Cons

The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .

CC
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Christina C.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall worth your money

Reviewed a year ago
Pros

Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver.

Cons

Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice.

JT
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Joseph T.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The grandfather of digital home service software.

Reviewed a year ago

I can honestly say that I have never had a bad experience with service monster.

Pros

Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience.

Cons

I think it can be improved but with time I trust that this will continue to progress.

KG
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Kim G.

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We loved out time with Service Monster!

Reviewed 4 years ago

We had such a good experience with Service Monster!

Pros

We loved everything about the software and the ease and accuracy of using it.

Cons

ServiceMonster was originally designed for carpet cleaner who have 1-3 trucks. As a larger cleaning company we ran 20+ routes per day. Service Monster did not have the ability for us to manage many accounts at once.

aM
AvatarImg

ankit M.

201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nice tool to use

Reviewed 7 years ago
Pros

This is a good tool to find best talent in the market as the have a very good data base which can be effectively used.

Cons

There are no such cons but its price is bit high and also few more filters can be added to make it more effective.