SmartSearch Reviews - Pros & Cons, Ratings & more

CEIPAL ATS

JobDiva

Crelate

Bullhorn ATS & CRM

Top Echelon

Zoho Expense

Avionté

SmartSearch is a leading global talent acquisition and staffing management software platform that enables companies to effectively identify, recruit, onboard, and nurture top talent. 

SmartSearch

Linux

Web-based

Windows

Director, Talent Acquisition

We love the ease of use, ease of training and the ability to customize the application to our needs.

They have been responsive to our requests for improvements and additional features. The software is good in managing many of our most significant business functions.

Branch Manager

Great tool, it's user-friendly, intuitive and has great functionality as an ATS and CRM. The customer/user support team is knowledgeable, quick to respond and very friendly.

Excellent team behind SmartSearch - Recruiters love the new tools and features. Happy with our decision to roll to APS as key partner.

Vice President

SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it.

Sr. Partner

Really appreciate the tech-support team over there, especially Maria. They've always taking such good care of me and my team.

Office Administrator

It does everything we need it to do and then some. The SmartSearch support team is fantastic.

Recruiting Operations Manager

Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen.

Managing Partner

Sometimes identifies false duplicates, however, would rather have it flag them than miss one. Location search sometimes misses candidates but is dependent on what data candidate enters.

Recruiting Manager

If using SmartSearch as the company's Career Page be advised it is very ugly. The font of the req job fields are in Times Roman, size 14.

Director of Client Services

Overall it has been a pleasure working with this product and the team behind it.

Vice President of Operations

As close to a custom ATS without the cost of customization. Support is by far the best I have had from software companies.

Marketing Manager

SmartSearch has been a great ATS for us and they are also a valuable business partner.

Completely satisfied with all phases from integration to customization.

Some reporting needs are difficult to achieve on your own with their built in reports.

Vice President, Sales

SmartSearch is the easiest to use, full featured, and cost effective candidate and client contact tracking system that I have ever used.

Operations Manager

The UI/UX is terrible, but daily users figure out how to use it. Overall it is not intuitive.

We love the technical support we receive (althought we don't need it much) - they solve the problem or the glitch rapidly and always keep us informed.

iCIMS Talent Cloud

SS Review 2024

Hi Zack, 

Thank you so much for leaving a review of SmartSearch. We'd be happy to set up a time to explore additional functionality within SmartSearch to give your team the knowledge and experience to maximize your value of SmartSearch.

Please reach out to our support team at support@smartsearchinc.com, and one of our technicians can set up an in-depth conversation.

Alternatively, we have many supplemental training resources to tap into. For example, our LMS, SmartSearch University, is a fantastic tool to gain valuable knowledge about different capabilities.

Again thank you for your continued support of SmartSearch!

I've used SmartSearch for over 10 years.  For the last 6 years, I've been involved in annual tools review which includes a review of at least 3 potential replacements. (company always looking to improve) No other ATS has the ability to seamlessly search across multiple boards from one screen and none come anywhere close to hitting the pricing model or level of training and support that Smart Search offers. 

SmartSearch is a Fantastic ATS

Thank you for your review! We're thrilled to hear that SmartSearch's functionality has been such a valuable asset for your recruiting process. We're constantly working to improve our platform, and we're delighted that our recent upgrades have addressed any previous issues. Your loyalty over the past 10 years means a lot to us!

Overall, our experience with SmartSearch has been excellent. As listed above the sales approach, the implementation approach, the ongoing support after implementation makes the SmartSearch solution critical to our business. We are grateful to the SmartSearch team for such a flexible product and a product that is constantly being updated to satisfy current market needs. 

Great Ongoing Experience with SmartSearch

Thank you so much for taking the time to share your experience with SmartSearch! We're thrilled to hear that SmartSearch has exceeded your expectations. We're committed to continually enhancing our product to meet your needs, and we're grateful for your partnership.

The fact that i need to come up with 40 characters to complete this field. 20+ years as user speaks for itself

The fact that i need to come up with 40 characters to complete this field. CEO

Thank you for your feedback! We're pleased to hear that SmartSearch's ease of use and configuration options have been valuable to you. We're committed to maintaining this standard of excellence and look forward to continuing our partnership with you.

SmartSearch has been my go-to tool for seven years, and it's unmatched in simplicity and effectiveness. Its resume database and customizable filters make candidate identification a breeze. The platform's communication features are efficient, allowing me to reach out to multiple candidates seamlessly. Overall, SmartSearch is an excellent ATS that has significantly improved my recruitment process. Highly recommended for recruiters seeking efficiency and effectiveness.

Great ATS!

We're grateful to have worked with you for past 7 years, and are delighted to be a part of streamlining your recruitment process. We're dedicated to nurturing our partnership further by continuously improving SmartSearch to meet your evolving needs. Thank you for your continued trust and support!

It excluded candidates from boolean searches and involves way too much clicking to navigate to jobs when you are actively recruiting.  All box fields are so small.

Not the most impressive recruiting software out there

SmartSearch is Not Smart

Overall a great experience. We are happy that we found a product that saves us time and gets the job done

Brilliant Product 

Thank you for your positive feedback! We're delighted to hear that SmartSearch has streamlined your processes effectively. We're committed to continuing to support you and provide excellent service and support!

SmartSearch is a good tool that has become a critical element of our operation. They have been responsive to our requests for improvements and additional features. The software is good in managing many of our most significant business functions. Over the years we've been doing business, I've found the people at SmartSearch to be good people who genuinely want to help their customers thrive. This customer focus shows up in their software. 

Customer Since 1986

Thank you, Scott! As a long-standing client, your opinion of SmartSearch is very important to us. 

SmartSearch  - the right choice for us

Thank you for the review, Dan. Wow, 17 comparisons! We're so glad we see the benefits of the SmartSearch software. 

We have been SmartSearch customers for 20 years.  We have built our business around this software and we use it to manage almost everything.   Approximately a year ago, we decided to leave and try another ATS.  We were back with SmartSearch in less than a month!  This product does everything you need to manage candidates, clients, job orders, and marketing.  We highly recommend it!

20 Years With SmartSearch

Thank you, Kristi. We appreciate the review!

Rail Personnel has been using Smartsearch since 2006 and we have always been happy with the system and service provided.

Excellent ATS/CRM and service provided!

Overall it has been a pleasure working with this product and the team behind it. 

Great overall applicant tracking system

Thank you, Katie. We appreciate the review!

Applicant tracking, job order entry and tracking, client management, CRM functionality, database management of the business.

The Daily User

Thanks for the review Tom! We upgraded the UI in August of 2020 to make the system faster and easier to use than ever. 

We have used SmartSearch since 1996, and have used some form of the product ever since.  Technical support has always been outstanding. Training has been great. We really could not have asked for a better business partner. We have been approached by numerous vendors for years with different ATS packages and none made us consider moving away from SmartSearch.

Solid ATS Package

Easy to use!

Thanks for your review. Enhancements have been made to the system to improve the intuitive functionality of the software making it easier to eliminate duplicate records. 

I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen. 

Owner ITech Recruiting LLC

If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system.  If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.  

10+ years I have used SmartSearch

We have used this service for nearly 10 years and never had an issue. If we had problems they were quickly resolved.

SmartSearch is super!

SmartSearch is a decent product but is expensive.

SmartSearch Review June 2017

SmartSearch Review

Legacy software with incremental updates

SmartSearch receives my highest recommendation.  It is, quite simply, the best tool on the market.  It assists us in every area of our business, from applicant and job order tracking to customer relationship management to online time and subvendor management.  The APS team and their SmartSearch product have earned our loyalty. 

SmartSearch receives my highest recommendation.  It is, quite simply, the best tool on the market.  

Good product with more potential than we have even been able to use as yet.

I recommend SmartSearch to anyone involved in the recruiting process. The product supports client, contact, and candidate tracking. It also features an easy to implement job board that integrates with your web site. The licensing is very flexible and cost effective and minimal training is required. Data conversion is straightforward when handled by the SmartSearch support team. 

SmartSearch Reviews

Suggested alternatives

Pros and cons

52 reviews