TimeDrop Time Clock Reviews - Pros & Cons, Ratings & more

WinTeam

AgencyHR

WebWork Time Tracker

TimeDrop is an on-premise solution designed to help businesses of all sizes manage attendance, work hour calculations, time entries, and more via a unified portal. The platform offers real-time reporting, which allows employees to view their work hours and compare them with their peers and lets managers calculate the time spent on projects or tasks.

TimeDrop Time Clock

Linux

Windows

Administrator

The ease of clocking in and out. We all love how easy it is to use, and the owners love that no one can clock someone else in or out.

Owner

CSR does very quick and nice job to support and taking care of issues. Overall have good experience and will recommend it to every one.

office manager

The biometric scanner is terrible. It does not work half the time and disconnects on a regular basis.

Great experience working with the help desk team. Great folks I was really impressed how they help me get my installation worked on.

Scanner does not work well or perform as it should. I have a difficult time with this system and I have had to go in and enter employee hours more often than the scanner has worked.

Owner 

I installed and attempted to use it, but it was too "busy", the directions were unclear and I was frustrated. I haven't looked at it after the first two weeks that I purchased it.

When I'm clocked in the clock out button could be highlighted or something like that so I can tell if I'm in or out for the day. This helps as you move between departments.

Publisher/Manager

This is a great program and very easy to use. It has everything I need for my crew of 8 part-time employees.

IT Director

We switched company software last year and our new system didn't have an integrated time clock. TimeDrop more than fit the need we had and at a very competitive price.

The finger scanner is very nice, high tech looking and sleek design, not clumsy.

Head of Technology

The fingerprint readers don't like dirty, oily, greasy fingers. Also, if we lose power it doesn't always find the source file on the network.

Owner, OSI Solutions Inc.

And finally found TimeDrop - LOVE it. Needed a bit of technical help when licensing due to some weird 'testing' I did but the support was quick, professional and thorough.

We switched company software last year and our new system didn't have an integrated time clock. TimeDrop more than fit the need we had and at a very competitive price.  I had a tech support issue yesterday when deleting an errant time entry on an employees time card. The tech support was actually very quick and efficient considering I don't pay for support. I would highly recommend TimeDrop to anyone seeking a no nonsense time clock that is easy to network for multiple locations.

Perfect fit

This is a great program and very easy to use. It has everything I need for my crew of 8 part-time employees. The "but" was added because this program can be used on only one computer. I have it on the server and it will not work on any of the PCs it serves unless i buy a separate license for each PC. Which means everyone has to clock in on the server and all of my adjustments for payroll have to be done on the server. I like the program. 

I really like TimeDrop, but...

Hi Paula, thank you for your feedback.  I understand the pricing concern; however, our software is locally installed and not on the cloud which is why we charge per device (Windows tablet, laptop or PC).  This also means that the cost is one-time and not monthly.  In addition, the pricing is NOT dependent on the number of employee profiles in the system like other cloud-based month to month systems.  If you have any additional questions or comments, please feel free to reach out.  I am happy to assist.  Kind regards, James

This is a great way to keep up with employee time without having concerns over buddy punching. However, the U.are.U. scanner does not work well or perform as it should. I have a difficult time with this system and I have had to go in and enter employee hours more often than the scanner has worked. I have had this system about a month now. If i did not accept the final purchase, I would have asked for my money back.

good intentions, bad follow through

Hi Melissa, thank you for your honest feedback.

These scanners have been very solid for us over the past few years and I am sure there is something simple we can do to correct the issues you are facing.

I don't see any open tickets from you regarding this issue, but we offer free support so please reach out asap and we will get you taken care of.  I put our contact information in my signature.

This is a very simple solution so my guess is that something simple with the machine (hibernation, updates, etc) may be causing the disconnects.  Bad reads could be a couple things; however, we can eyeball those too when we¿re logged in to check things out. 

I have also reached out to you directly via email and will follow up with a phone call later today if needed.

Kind regards,
James

Call for help: 855-568-4455
Create a ticket: product.support@lothill.com

Had issues with the license on my TimeDrop PC(I reformatted and used a new name for the PC so the system was telling me I had used all my licenses).   James was really helpful in getting the problem solved.

License Issue

it help the Human Resources department to quickly have staff scorecards

My Timedrop experience

Hello, thank you for using TimeDrop. I am happy to hear you are finding it useful.  You can export the reports using the Export button in the toolbar after you preview the reports.  All reports can be printed, or export to PDF or MS Excel.  Please let us know if you have any additional questions.  We also have a number of TimeDrop videos on YouTube.  

Kind regards, James

The software appears easy enough to use. The issue we've experienced is when clocking in or out. When you enter your info to clock in/out you can't tell whether the timer is running or not. They need to add one more layer after you log in and have a highlighted Clock In or Clock Out button. When I'm clocked in the clock out button could be highlighted or something like that so I can tell if I'm in or out for the day. This helps as you move between departments. (Which is a nice feature)

I like it, but it needs a couple of fixes.

Hi Chuck, thank you for your feedback.  Funny you should mention the additional layer for the clock in and out.  This feature is in the release coming this Monday.  Basically, when you clock in, the status window will appear as usual and will show your new status, but now you will have the option to Undo.  In the next release, we will be splitting out the clock in/out button into to separate buttons that will immediately let you know if you are clocked in or out before the status appears.  As I write this, I think that perhaps a quick clock in or out option from the TimeDrop manager makes sense too.  With this option, we can know with certainty who you are and show your unique status since you would have already logged into the manager.  Thanks again for your feedback and I truly appreciate your patience as we enhance and grow TimeDrop.  Kind regards, James

It would be a fine tool for a very small business or for accountability.

Simple software

Hi Jake, thank you for your review.  We are looking into your feedback.  Let us know if you have any other info you would like to share that could improve our product or services.  Kind regards, James

Works well for small business

Happy User

Hi Almi, thank you for your review!  If you keep seeing double entries, please let us know. We offer free support and are ready to help - James

Needs a little more

CSR does very quick and nice job to support and taking care of issues. Overall have good experience and will recommend it to every one. 

Good support

The program was not user friendly.
I installed and attempted to use it, but it was too "busy", the directions were unclear and I was frustrated.
I haven't looked at it after the first two weeks that I purchased it.
Quite frustrating.

I wasn't pleased 

Hi Saundra, thank you for you honest review, much appreciated!  Please feel free to reach out and ask for help.  We offer free support and have step-by-step YouTube videos.  Here is a shortcut link to the TimeDrop playlist. videos.timedropusa.com

I look forward to hearing from you soon.  Kind regards, James

Great experience working with the help desk team. Great folks I was really impressed how they help me get my installation worked on. I really appreciate your help

Time Drop Installation

The one thing missing from your software is the ability of the manager to correct a missed punch, and then have all following punches get moved into their correct positions.   If an employee misses a punch on Monday afternoon, and the supervisor does not catch it till Friday, it requires that manager to edit all of the punches following the missed punch.

Time Drop review

Hi Lee, thank you for your excellent feedback.  We love having customers like you and sincerely value your constructive thoughts to improve the products that make your job more efficient.  I recall chatting about this feature over the phone recently.  As a result, we have since added a backlog item to our development timeline for an upcoming update.  Updates are free, so when this feature is implemented, you will get to install the update at no charge.  Hope all else is well.  Kind regards, James

I do not know yet.  I am still locked out.

Pretty easy to set up, 

The way you can set time in clock is great.

TimeDrop Time Clock Review

Hi Dhru, thank you for your review.  If you run into the scanner not reading often, please contact us.  You may want to try the following: when you enroll the fingerprint, be sure o use a few different positions so the user does not have to use the same exact position every time.  Kind regards, James

The product is exactly what I wanted and the price was great. Customer service was excellent. I did not give full stars on ease of use as it took quite a while to find the right driver for the fingerprint scanner to be installed. 

Great for the money

It works perfect for us and I do not find any issues. Just need to read the user's manual before installing the network version.

Works great and highly recommended. 

Very easy set up 

I really like TimeDrop.  I have encountered one thing that I would like to change.  The drop box on the clock in/clock out management page needs to be in some alpha order so that it is easier to locate people.  

Review of Time Drop Time Clock

Hi Marsha, thank you for your feedback.  I am pleased to hear you are enjoying the software.  That particular sorting issue has been addressed and is available in the coming release.  Please let me know if you have any more questions or concerns. Kind regards, James

No issues whatsoever!  I purchased this to keep track of the staff of my small medical practice.  Does the job!

Perfect for my needs!

Pros: EASY to use and getting started is FAST!  Customer Support is quick to respond and has super follow up.

Cons: None that I can think of.

Overall impression: Intuitive interface, quick start, super support...overall - great product!

TimeDrop is awesome!

And finally found TimeDrop - LOVE it! Needed a bit of technical help when licensing due to some weird 'testing' I did but the support was quick, professional and thorough. Couldn't recommend it more. 

Searched around for reliable, easy-to-use affordable time clock software

Product was easy right from the start. Reading user manual, installing, navigating set-up all was just the kind of application busy office workers would like to use.

TimeDrop Time Clock Reviews

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