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Voxco IVR is an IVR surveys software, which allows clients to complete pre-recorded surveys through a telephone keypad. It works in both inbound mode and outbound mode. The software can also be used to manage client satisfaction by routing pre-recorded support messages for a specific high-volume audience.
Market Research, 1-10 employees
Used other for 1-2 years
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Have realized a cost-effective and fully integrated solution.
Excellent answering machine detection. Ease of use. Cost-effective. Linkage with CATI and database. Ease of set-up. Superb support.
Had some issues with reporting initially but these were overcome.
Used daily for less than 6 months
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the dropout rate is decreased in predectif dialing mode so in case there is no available operator in outbound operations the IVR takes the call and put the interviewer on hold
the IVR improved our production especialy in cati surveys in case of sensetif questions the interviewers is redirected to the IVR and answer the questions before returning back to the phone operator
a cloud version is not available at the moment it would be helpful for the vertual call center and in offshore operations
Q. What type of pricing plans does Voxco IVR offer?
Voxco IVR has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Voxco IVR?
Voxco IVR has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Voxco IVR support?
Voxco IVR supports the following languages:
Q. Does Voxco IVR support mobile devices?
Voxco IVR supports the following devices:
Q. Does Voxco IVR offer an API?
No, Voxco IVR does not have an API available.
Q. What level of support does Voxco IVR offer?
Voxco IVR offers the following support options:
Chat, Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)