App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Contact Center Quality Assurance Software with API

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

34 software options

Sponsored

1 filter applied


Integrated with


Pricing model




User rating


Personalize your search

Any industry

Any business size

Observe.AI logo
4.3
(3)

The Conversation Intelligence Platform for Contact Centers

visit website
Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.

Say goodbye to spot-checking interactions, and say hello to instantaneous insights.

Read more about Observe.AI

Users also considered
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

visit website
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Read more about Zoho Desk

Users also considered
Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

visit website
Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

Read more about Customer Frontlines

Users also considered
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

visit website
LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Talkdesk logo
4.5
(722)

The world's leading cloud-based contact center software.

learn more
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Read more about Talkdesk

Users also considered
NICE CXone logo
4.2
(565)

Cloud Contact Center Software

learn more
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX

Read more about NICE CXone

Users also considered
Five9 logo
4.2
(461)

Cloud contact and call center software

learn more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Read more about Five9

Users also considered
CloudTalk logo
4.4
(263)

Cloud-based call center software for sales and support teams

learn more
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Read more about CloudTalk

Users also considered
Genesys Cloud CX logo
4.4
(225)

Software for faster, smarter, personal experiences

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Playvox logo
4.8
(103)

Quality Assurance Software for customer service teams.

learn more
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

Read more about Playvox

Users also considered
Squaretalk logo
4.8
(77)

Your ecosystem for better cloud communications

learn more
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Read more about Squaretalk

Users also considered
Calabrio ONE logo
4.3
(126)

Comprehensive performance software for contact centers

learn more
Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

Read more about Calabrio ONE

Users also considered
eDesk logo
4.4
(71)

eDesk; the most scalable eCommerce customer support tool for

learn more
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

Read more about eDesk

Users also considered
Froged logo
4.5
(56)

THE one tool for onboarding, engagement & customer support

learn more
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

Read more about Froged

Users also considered
Sprinklr logo
4.2
(80)

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Call Center Studio logo
4.5
(48)

Pay-as-you-go • Scalable • AI Powered • Better CX

learn more
Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Read more about Call Center Studio

Users also considered
Scorebuddy logo
4.5
(43)

All-in-One Quality Management Platform for Contact Centers

learn more
Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.

Read more about Scorebuddy

Users also considered
Medallia Agent Connect logo
4.9
(17)

Customer feedback, coaching, and QA for customer support.

learn more
Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

Read more about Medallia Agent Connect

Users also considered
EvaluAgent logo
4.7
(20)

Quality assurance solution for customer service and sales

learn more
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

Read more about EvaluAgent

Users also considered
Work&Track Mobile logo
4.6
(16)

Business process management software

learn more
Work&Track Mobile is designed for all companies with employees or subcontracted collaborators that perform an important part of their work out of the company's headquarters: service companies, logistics, energy & utilities, infrastructures, and facilities.

Read more about Work&Track Mobile

Users also considered
IPscape logo
4.9
(8)

Cloud Contact Centre with Voice, Email, Web Chat, SMS

learn more
Enable remote working for a business' contact centre with ipSCAPE. Feature-rich with multichannel capabilities including Voice, Email, Web Chat and SMS. Hosted on Microsoft Azure for unparalleled security, capacity and performance. ipSCAPE integrations with BI tools and CRMS including Salesforce, Dynamics.

Read more about IPscape

Users also considered
LiveCaller logo
4.8
(8)

Live chat and customer communications management software

learn more
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

Read more about LiveCaller

Users also considered
Balto logo
4.4
(10)

Call center phone coaching for sales & customer service reps

learn more
Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call

Read more about Balto

Users also considered
Intalk.io logo
4.1
(13)

Break All Communication Barriers with intalk.io

learn more
Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

Read more about Intalk.io

Users also considered
Verint Automated Quality Management logo
3.7
(19)

Automated quality management software

learn more
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.

Read more about Verint Automated Quality Management

Users also considered