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Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.
Say goodbye to spot-checking interactions, and say hello to instantaneous insights.
Read more about Observe.AI
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
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LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.
Start with a 1 month free trial, no credit card required.
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Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.
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Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX
Read more about NICE CXone
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
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CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.
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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
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With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction
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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.
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Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.
Read more about Calabrio ONE
eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.
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FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.
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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.
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Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
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Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.
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Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.
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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
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Work&Track Mobile is designed for all companies with employees or subcontracted collaborators that perform an important part of their work out of the company's headquarters: service companies, logistics, energy & utilities, infrastructures, and facilities.
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Enable remote working for a business' contact centre with ipSCAPE. Feature-rich with multichannel capabilities including Voice, Email, Web Chat and SMS. Hosted on Microsoft Azure for unparalleled security, capacity and performance. ipSCAPE integrations with BI tools and CRMS including Salesforce, Dynamics.
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LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.
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Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call
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Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes
Read more about Intalk.io
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.
Read more about Verint Automated Quality Management