App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Knowledge Base Software with Customizable Forms

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

80 software options

Sponsored

Personalize your search

Any industry

Any business size

Helpjuice logo
4.7
(97)

Cloud-based knowledge management platform

visit website
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Read more about Helpjuice

Users also considered
Freshworks Customer Service Suite logo
5.0
(1)

Omnichannel customer support software

visit website
Freshworks Customer Service Suite facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Read more about Freshworks Customer Service Suite

Users also considered
Axero logo
4.5
(53)

Intranet software and collaboration solutions.

visit website
Axero provides easy-to-use intranet software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
IT Glue logo
4.6
(241)

Track, find and know everything in under 30 seconds.

visit website
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Read more about IT Glue

Users also considered
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

visit website
Empower customers with knowledge base software
Create stunning knowledge repositories & FAQs with ease.

✓ No setup fee
✓ Customer service 24/7

Start with a 14-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
monday.com logo
4.6
(4.6K)

Project Management Made Easy

learn more
Create a dynamic knowledge base your whole team can contribute to while they work. So important information never gets lost when people move between teams or roles. Then easily navigate your knowledge database with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

learn more
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

learn more
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Read more about Zoho Desk

Users also considered
Intercom logo
4.5
(1K)

Making internet business personal

learn more
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support.

Read more about Intercom

Users also considered
TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

learn more
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet their customers' needs. Through an innately collaborative platform, Support ensures unified customer experiences that are positive and healthy.

Read more about TeamSupport

Users also considered
SolarWinds Service Desk logo
4.6
(570)

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Salesforce Service Cloud logo
4.4
(751)

Customer Service & Field Service Management Solutions

learn more
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo
4.5
(653)

The only ITSM solution built on the Jira platform

learn more
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

Read more about JIRA Service Management

Users also considered
Freshservice logo
4.5
(569)

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

Read more about Freshservice

Users also considered
Connecteam logo
4.8
(325)

Enhance employee management with the only all-in-one app

learn more
Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.

Read more about Connecteam

Users also considered
SysAid logo
4.5
(440)

The most advanced AI-powered ITSM platform in the market

learn more
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

Read more about SysAid

Users also considered
Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

learn more
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Read more about Bitrix24

Users also considered
Guru logo
4.8
(245)

Organize company information. Access it anywhere.

learn more
Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips.

Read more about Guru

Users also considered
Odoo  logo
4.1
(790)

Full Suite of Integrated Business Apps

learn more
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget

Read more about Odoo

Users also considered
HelpCrunch logo
4.8
(183)

Customer Communication tool for support, marketing & sales

learn more
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Read more about HelpCrunch

Users also considered
Quickbase logo
4.5
(294)

No-code collaborative work and project management platform.

learn more
Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems.

Read more about Quickbase

Users also considered
Agile CRM logo
4.1
(519)

Sales and marketing CRM for growing businesses

learn more
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Issuetrak logo
4.6
(187)

Report. Resolve. Relax. It starts with Issuetrak.

learn more
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!

Read more about Issuetrak

Users also considered
Creatio CRM logo
4.8
(119)

Boost marketing, sales and service performance!

learn more
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom.

Read more about Creatio CRM

Users also considered